4/10 – Matig
Elizabeth S.
11 aug 2025
Negatief: Netheid
The property has potential, but unfortunately most of the features that attracted us to this property was unusable for nearly our entire stay. The pool was green upon arrival which the manager alerted us to, but it had not been drained upon our arrival. The maintenance team advised us they would be back on the same day of our arrival to clean the bottom of the pool once drained and a bit of water added. Upon day 2 the pool was filling and not cleaned. Messages were sent to the manager. The hot tub was dirty with sand in the bottom, bugs, and no chemicals thus also unusable. Day 3 another message to the manager. Later in the afternoon the pool and hot tub were cleaned. The last night both were in safe conditions but extremely cold. Cleaning staff entered the properties multiple times during our first evening of the stay with the last time bein 8:00 pm. They were entering to get linens we presume were for another property. We did need to clean the floors in the entry and kitchen as there was dirt, sand, and hair. The rugs on the deck leading to house were full of hair. The window behind the hot tub was shattered a taped. The pool area and fire pit were full of weeds. A few of us pulled many of the weeds from the area. The steps going from the deck are made of landscaping block and not set, so they wobble. It is dangerous when going down to get to the firepit/pool area. There were large piles of grass throughout the yard making the yard unusable without raking.
Elizabeth S.
3 nachten verbleven in augustus 2025