The home itself was exactly what we needed for our women's church retreat. It was clean, spacious, close to the beach, & comfortably fit our large group. We specifically chose this property because of those features & the option to rent the golf cart.We paid extra for the golf cart because several women in our group have physical disabilities & could not easily walk to & from the beach. When we arrived Thursday evening, we discovered we could not access it because the keys were locked away & no instructions had been provided.When we contacted management, we were told to break the lockbox to get the keys. We were not comfortable damaging property or being held responsible for it, so we declined. We were then told someone would come the next day.As a result, we lost an entire evening with an amenity we specifically paid for. The next morning, we were told someone would come "after lunch," making it difficult to plan our day. Only after we expressed our concerns did someone arrive before lunch to unlock it.What disappointed us most was the lack of accountability. There was no apology, no refund offer, & no attempt to make things right. Instead, we had to use our personal vehicles to transport everyone, which was exactly why we rented the golf cart.The home deserves five stars. The property management does not. Better communication & taking responsibility when guests do not receive what they paid for would have made this a much different experience.