8/10 Bien
Kayla G.
1 janv. 2025
Les points forts : Propreté
Beautiful Condo/Poor Customer Service
The pictures do not do this condo justice. It is a lot bigger in person. My family and I had a wonderful time here. However, upon our arrival, a smoke detector was going off in one of the bedrooms. I contacted the customer service number (Brett-Robinson) and asked if someone could fix it. Within an hour, the maintenance crew called me and told me someone would come out that night to fix it. I asked when and was told, "I don't know. Sometime tonight." That did not happen. At 11 pm, we gave up and moved the mattresses to the living room so my kids could sleep. However, you could hear it throughout the condo, so the first night was MISERABLE. The following day, I was told I needed to wait until someone arrived at the front desk to fix it. You might ask why we didn't take the battery out. Well...it's hard-wired. They sent someone out later that afternoon while we were gone to fix it. The customer service is not top-notch and not very honest. However, after that was fixed, we enjoyed the remainder of our trip. It was just a shame the first night was so bad. Overall, it's a great location, but please don't count on someone quickly handling any issues.
Kayla G.
Séjour de 4 nuits en décembre 2024