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Beoordelingen van Grange Manor

4 out of 5
Grange Manor
Glensburgh Road, Grangemouth, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 66 van 198 beoordelingen" "
Gastenscore: 8 - Goed. 83 van 198 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 198 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 198 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 198 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic all around.
1 nacht verbleven in mei 2024
Reactie van Chris Monks op 21 mei 2024
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to park and very quiet..😊
1 nacht verbleven in mei 2024
Reactie van Chris Monks op 21 mei 2024
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely helpful staff, beautiful property and within easy walking distance of the Kelpies
1 nacht verbleven in april 2024
Reactie van Chris Monks op 14 mei 2024
Thank you for your valued feedback, it is very much appreciated, Kind regards, Chris Monks

8/10 – Goed

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Chris Monks op 16 mei 2024
Thank you so much for your rating, it is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

Gordon

1 nacht verbleven in januari 2024
Reactie van Chris Monks op 18 apr 2024
Thank you for posting a Five out of Five review, It is very much appreciated, Kind regards, Chris Monks

8/10 – Goed

Frederic

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Chris Monks op 18 okt 2023
Thank you for your review, It is very much appreciated, Kind regards, Chris Monks

4/10 – Matig

James

Shower drain was clogged. Unfortunately you don’t know that until you’re using it. That’s one of the things you really want in a room…..a good shower!
1 nacht verbleven in oktober 2023
Reactie van Chris Monks op 12 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 – Goed

Tim

1 nacht verbleven in september 2023
Reactie van Chris Monks op 12 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

CLINTON

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely helpful and kind. We would stay with Grange Manor again.
1 nacht verbleven in september 2023
Reactie van Chris Monks op 12 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 – Goed

ben

2 nachten verbleven in augustus 2023
Reactie van Chris Monks op 12 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Chris Monks op 12 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was super helpful and most appreciated! Breakfast area was lovely and food was delicious. Room was good.
1 nacht verbleven in augustus 2023
Reactie van Chris Monks op 18 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

Aymerick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Chris Monks op 18 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

10/10 – Uitstekend

Lisa

2 nachten verbleven in april 2023
Reactie van Thank you for your valued feedback, It is very muc op 18 okt 2023
Thank you for your valued feedback, It is very much appreciated, Kind regards, Chris Monks

8/10 – Goed

Donald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centrally located
This was our second stay at this hotel and overall I'd rate our stay as good. Rooms are spacious, comfortably furnished, bright and warm. But I did find the bed rather small and short and I'm surprised that for such a large room, it did not have a kingsize bed. Also although there was a tray with glasses provided on a table for our entire 3 night stay, there was no bottled provided at all? Rooms were cleaned daily and towels were regularly changed. The restaurant was reasonably priced. With food of a high standard, but drinks both in the restaurant and the hotel bar were rather pricey. Overall we were happy with our stay as the location of the hotel site was good and central to our needs for this trip to Scotland. I would use this hotel again and would recommend it to others.
4 nachten verbleven in maart 2023

8/10 – Goed

Duncan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Shona

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There is not a lot nice I can say about this property mold on walks extra charges and in need of a good clean
1 nacht verbleven in januari 2023
Reactie van GM op 6 jan 2023
“Thank you for taking the time to share your feedback regarding your stay.Please accept my sincere apologies regarding the issues with the mould. The reception team would have been more than happy to provide alternative accommodation of the same standard had you contacted them.Extra beds are available at additional cost and this is visible on our website.As you have booked a standard room through our partner Expedia this charge was not included.Furthermore, after speaking with Expedia this morning,as a gesture of goodwill we have removed the charge of the extra bed 15.Best wishes,Andrei SecuianuGeneral ManagerThe Grange Manor HotelGlensburgh RoadGrangemouthFK3 8XJ I 01324 474836

8/10 – Goed

Sue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely traditional Scottish hotel - good service
This is a very attractive hotel, with lovely traditional rooms in the main house, where we stayed. The staff are really professional and helpful. There were a couple of very minor maintenance issues in our room (a couple of light bulbs needed changing and the towel rail was loose) but these were fixed very very quickly after we mentioned them. For me the bed was rather soft - but that may have just been in my room, not everywhere and in any case I do like a very firm bed. For others it might not have been an issue. When I mentioned it to the man on reception he said he would definitely escalate it as all feedback is valuable. Overall a very nice stay.
4 nachten verbleven in december 2022

6/10 – Redelijk

Ian

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Not bad except for breakfast
The hotel is clean and the room was ok except for the heating in the bathroom not working. When we arrived at 9.40pm we asked whether we could get food and were told that the restaurant was closed but they didn't mind if we wanted to order in. The bar was also closed, although they did offer to open it just for us. The main reason for the 3* is the breakfast. The whole breakfast was deep fried and soaked in grease, both of us left half of it.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Gerard

1 nacht verbleven in december 2022

10/10 – Uitstekend

Andrew

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly
Friendly and professional.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Andrew

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly
Really friendly professional staff. Made us fee at home.
1 nacht verbleven in november 2022

6/10 – Redelijk

Janice

Reisde met partner
Negatief: Voorzieningen
Rooms quite tired and could do with a refresh

4/10 – Matig

Lisa

1 nacht verbleven in oktober 2022

8/10 – Goed

Harald

Positief: Netheid, personeel en service en comfort kamer
Nice hotel with spacious rooms
Comfortable and very spacious rooms. Comfortable beds, but no fridge in the room. Nice selection for breakfast, but: the mushrooms I ordered for breakfast seemed to be prepared in the deep fryer which wasn't yummy at all. Rest of breakfast is o.k. In general a nice hotel with good service.
1 nacht verbleven in september 2022

6/10 – Redelijk

David

Positief: Personeel en service, comfort kamer
Good Hotel Spoiled
This hotel was totally spoiled for me because the bathroom had a lot of black mould round the bath and ceiling. It also had staining on the grouting. There was a slight damp musty smell in the room. Otherwise this would be a very good, well equipped hotel. Staff appeared very helpful and professional. Food in the restaurant was good. Ideal location for visiting the Kelpies and Helix Park.
1 nacht verbleven in september 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Accommodation itself was fine, however the hot breakfast was not good, poached eggs were over cooked and water transferred to the plate resulting in the rest of the food being saturated. Meat elements were dry and tasteless. Disappointingly this element of the breakfast was inedible. The other elements were fine
1 nacht verbleven in september 2022

8/10 – Goed

Edward

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the walk to see the Kelpies.
1 nacht verbleven in augustus 2022

6/10 – Redelijk

Simon

1 nacht verbleven in augustus 2022

6/10 – Redelijk

Helen

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Overnight 9 July 22
I was staying at the hotel to attend an event. On checking in we found a double was booked instead of a twin which meant sharing with my friend - not the end of the world but would have been awkward for some people. The room was pleasant and comfortable. What was really noticeable was the hotel being short staffed and those available in the evening seemed young and inexperienced. When the buffet arrived without a vegetarian option I was willing to pay for a vegetarian option for my friend but was told the kitchen was busy. To his credit the young man did return with vegetable pakora and a bread roll. The buffet was disappointing with only 4 food options, chicken gougons, chicken pakora, sausage rolls and black pudding croquettes. All tasty enough but no condiments or even pakora sauce. On retiring, I called reception for fresh milk and was told that the milk was the same as what was in the room, I clarified that only uht was available and he said it was just the same. I did get fresh milk in the end but it felt like an inconvenience. Breakfast in the morning was excellent and the ladies managing service were attentive and organised. They appeared experienced and confident. Overall, nothing was wrong but some aspects could have been better. Hospitality recruitment is difficult currently and as such everything is forgiven. I would stay here again and wouldn't discourage anyone planning to stay here.
1 nacht verbleven in juli 2022

8/10 – Goed

Gary

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was nice, bed was comfy, no fan available and it was so hot. check in and out was fine, bar staff didn't want to engage. Breakfast staff were ok. Food and Staff in the restaurant were great and would 100% visit again.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2022

8/10 – Goed

Hayley

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place
The hotel is lovely and clean. We had a great nights sleep. The rooms are very spacious and plenty if storage. We would have had breakfast, but you have to order it the day before which didn't suit us. The room was nice with blackout curtains which helped us sleep. There was on site free parking which is great.
1 nacht verbleven in juni 2022

8/10 – Goed

Jane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, convenient for touring. Friendly staff.
2 nachten verbleven in juni 2022

6/10 – Redelijk

Lisa

Reisde met familie
The hotel its self was a little run down with carpets and furnishings worn. The main issue was a wedding finishing at 12 midnight on our friday night and 1am on our saturday night so not much sleep. There was no lunch menu either so had to get sandwiches etc elsewhere.
3 nachten verbleven in juni 2022

8/10 – Goed

Gary

Positief: Netheid, personeel en service en comfort kamer
Good hotel a little tired
The hotel was very busy with a wedding which seemed to be going well & everyone having a good time, some noise in the bar area from the wedding but ok, no noise in the room though which was good. Hotel is good but a little tired around the edges, but I would stay again. The lady on reception who check us in & out was efficient & friendly
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Dianne

1 nacht verbleven in juni 2022

8/10 – Goed

Kirsty

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant enough but room for improvement
Hotel was ok some of the facilities could do with being updated. Found most of the staff quite abrupt. Not very well sign posted on how to get to room, we were in garden wing which the receptionist gave us directions to the building but failed to tell us all rooms in this building are upstairs so when we arrived in building there was no signs and upon looking for room on ground floor 2 young members of staff snapped at us. Your room is up stairs I mean its all on one level !! when clearly there was a down stairs that didnt have anything to say staff only. Also when we came back to hotel at night found the man behind bar abrupt when asked if he had any crisps or nuts he huffed and said this is a hotel bar not a pub and seemed offended that we would ask. I found the hotel pleasant enough however I feel some facilities need updating and staff need further training on customer service.
1 nacht verbleven in juni 2022

8/10 – Goed

Agneta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Fantastic.. . The room was fine, up the highlight for us was the breakfast.. it was absolutely fantastic.. the amazing lady who served us during breakfast is a real treasure and a credit to the Grange Manor.. but I think they know that as they named the tea room after her.. totally deserved.. loved our short time there and would come back
2 nachten verbleven in mei 2022

4/10 – Matig

ally

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
what I did not like was that i was given a room right next to a motorway when i specifically asked for a `quiet location`. there were rooms across the other side which were not on the side of the busy motorway. I was promised they would change me to another room on the second night, but they `forgot`. its not even a cheap hotel so i was very disappointed, tired and miles away from home.
2 nachten verbleven in mei 2022

10/10 – Uitstekend

helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Couples break
Stayed here on 12th May for one night £76.00 double room including breakfast. From check in to check out we couldn't fault a single thing, room had no TV remote went to reception member of staff brought one to the room. Clean and tidy and lovely big bath. Definitely would stay again
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Francis

2 nachten verbleven in mei 2022

10/10 – Uitstekend

ray

1 nacht verbleven in april 2022

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2022

6/10 – Redelijk

Lucinda

Zakenreiziger
Positief: Netheid, personeel en service
Room needs some work. Lights not working. Lamp not working. Broken mirror in bathroom. Did not receive any of VIP benefits advertised
3 nachten verbleven in april 2022

8/10 – Goed

Margaret

Reisde met partner
Positief: Netheid, personeel en service
Lovely room. Didn't like the fact that the restaurant for dinner was not on site and we had walk over the car park in the rain to the restaurant. The steps down to the restaurant were poorly lit.
1 nacht verbleven in april 2022

10/10 – Uitstekend

Iain

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last minute booking
Great location,very helpful staff in all departments,great breakfast
3 nachten verbleven in april 2022

4/10 – Matig

Amy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Building wifi was weak. Quaint but overpriced. Breakfast was good. Staff was friendly
1 nacht verbleven in februari 2022

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
WiFi didn’t work most of the time and when it did was really slow
4 nachten verbleven in februari 2022