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Beoordelingen van Heather Mountain Lodge

3.5 out of 5
Heather Mountain Lodge
5400 Highway 1 West, 55kms west of Golden, Golden, BC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 160 van 329 beoordelingen" "
Gastenscore: 8 - Goed. 115 van 329 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 329 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 329 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 329 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Goede locatie
Goede locatie, maar dat is tegelijkertijd ook een beetje het nadeel. Er is niets in de buurt en daarom zijn het hotel en het eten erg duur. Personeel is wel extreem klantvriendelijk! Kamers hebben wel een update nodig en het ontbijt was ronduit slecht geregeld en veel te duur.
2 nachten verbleven in augustus 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Complaint handling not in relation to the service & friendliness of the collaborators! Too bad
3 nachten verbleven in juli 2018
Reactie van John H - GM op 7 aug 2018
Hello Anonymous. Thank your for your feedback. I am pleased to hear that the service and friendliness were too your liking and have shared with our teams. In regards to the discussed issue, i do look forward to resolving this in an appropriate and timely fashion. Kindly, John Holton - General Manager

8/10 – Goed

H.S.

Positief: Netheid, comfort kamer
Nice place for a gataway, eat in to experience
OK place in the middle of nowhere. we had dinner before we arrived and then there is nothing much going on anymore. Therefore we joined breakfast yo experience the lodge. Very pitty that the sauna is not available before 13:00 which is now where listed. now we skipped it in the evening, but next day in the morning it appeared to be not allowed: not a good customer service.

10/10 – Uitstekend

Lowell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful mountain spot with excellent dining. Great for that special occasion.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Oshadhi

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really really old location, nothing like the pictures and for the price you’re paying might as well stay at a cheap motel. Landscaping is terrible no phone service nearest town is 37 mins away. Really terrible experience. Air conditioner did not work. Coffee maker did not work. Do not recommend. Pictures must’ve been taken when the location first opened but it does not look anything like that anymore.
1 nacht verbleven in augustus 2023

4/10 – Matig

Maria Elena

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rate for an overnight stay in this lodge is like the rate of a four star hotel and yet the place do not have air condition and the wifi is terrible. They have nespresso machine in the room but no coffee pods and their ice machine is out of order.
1 nacht verbleven in augustus 2023

4/10 – Matig

Mina

Reisde met familie
Very poor quality service. They didn’t even clean our room after the first night.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Parveen

1 nacht verbleven in juli 2023

4/10 – Matig

Karen

Zakenreiziger
Negatief: Netheid, personeel en service
In the middle of no where with nothing to do and no services. We could not walk on the trail in the evening because we were warned to have bear spray. They do not offer breakfast but have a restaurant. Extremely limited menu and nothing really for vegetarians. Some of the staff were rude, some were very nice. Thermostat did not work. No air condition and hot rooms. Right on the hiway with terrible road noise. Had a warning posted for their well water and they offered bottled water at check in but not in restarant. We left the next morning and forfeited our remaining stay.
2 nachten verbleven in juli 2023
Reactie van Front Desk Team op 28 jul 2023
Thank you for the feedback Karen. We are absolutely in a remote area, with most activities being enjoying the mountain scenary and exploring the area on foot. We do have limited room amenties due to being powered by a generator on-site. When exploring mountain landscapes, making noise and carrying bear spray is always encouraged, as we are co-habitating with wildlife. We apologize you found the menu not suitable to your liking, the feedback will be passed onto the kitchen team. Although the low risk water advisory has now been lifted, the restaurant used water from much larger jugs on hand for servers. Thank you for visiting the property and apologies it wasn't the right fit for you.

10/10 – Uitstekend

Melanie

1 nacht verbleven in juli 2023

4/10 – Matig

Trevor

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Navjot

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

6/10 – Redelijk

Colleen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booking and check in was easy. The area was beautiful with mountain scenery. Our room was clean but we saw several spiders in the room. The towel supply was minimal and we didn’t have a bathmat. Staff was wonderful and the restaurant on site was amazing
1 nacht verbleven in juli 2023
Reactie van Front Desk Team op 28 jul 2023
Thank you Colleen, we have mentioned the above to the housekeeping team to ensure these room amentities are not missed in the future. Thank you for visiting!

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Adam, Calgary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I've driven past the Heather Mountain Lodge 1,000 times. I was really happy to stop and spend some time. The kids had a great time with the outdoor games, the staff here was great, the food was good, and the accommodations were nice :) I look forward to stopping in again :)
1 nacht verbleven in juni 2023
Reactie van Jacs op 5 jul 2023
Hi Adam,We're glad you and the family enjoyed your stay.We look forward to your next visit :)

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Michelin star food and service, attention to detail, lovely property and staff!
1 nacht verbleven in juli 2023
Reactie van Jacs op 5 jul 2023
Hi Christopher,Thanks for the kind review, we're glad you had a pleasant stay.We look forward to your next visit.

10/10 – Uitstekend

Stephanie, ouray

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was incredibly helpful. Peaceful. Remote. Stunning location.
2 nachten verbleven in juli 2023
Reactie van Jacs op 5 jul 2023
Hi Stephanie,Thanks you for the kind words. We're glad you enjoyed our lovely property. We look forward to you next stay.

10/10 – Uitstekend

Hanzhen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chill by the highway
The only hotel I find come with a foaming hand wash.
1 nacht verbleven in juni 2023
Reactie van Nicole, Front Desk Agent op 2 jul 2023
We are so pleased that you enjoyed your stay and the quality products we offer our guests for the duration of their stay!

10/10 – Uitstekend

Runliang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Nicole, Front Desk Agent op 1 jul 2023
Thank you for the wonderful review. We hope to see you again soon!

10/10 – Uitstekend

Johannes

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The newly updated rooms, beds and bathroom are really nice and super clean. The restaurant on-site is fantastic. The prices are reasonable considering the uniqueness and quality of the food served. The hotel and restaurant staff are very friendly and professional. I highly recommend Heather Mountain Lodge.
1 nacht verbleven in juni 2023
Reactie van Front Desk Team op 18 jun 2023
Thank you for your kind words, a great boost of encouragement to help us kick off the summer season!

10/10 – Uitstekend

DENIS, Oakville

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Walter

1 nacht verbleven in september 2022

10/10 – Uitstekend

DAVID

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very welcoming and helpful. Their restaurant’s chef and waitstaff prepared and served us culinary delights for our dinner and dessert, as well as breakfast the next morning.
1 nacht verbleven in september 2022
Reactie van Kiorie op 8 sep 2022
Hi David,We are so delighted and humbled to hear that you had an enjoyable experience during your stay. We cannot wait to welcome you back in the near future.Kind Regards,

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just awesome
Great hidden gem. The supper at the restaurant, delicious!
1 nacht verbleven in september 2022
Reactie van Kiorie op 8 sep 2022
Hi Lisa,We are so happy to hear you enjoyed your meals with us. Hopefully you can return for another great experience soon.Warm Regards,

10/10 – Uitstekend

Dajana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

10/10 – Uitstekend

Brodie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Lodge was beautiful, only to be outdone by the amazing view of the mountains. The restaurant was delicious with many of the veggies from their garden on site. And they are dog friendly too!
1 nacht verbleven in september 2022
Reactie van Kiorie op 4 sep 2022
Thank you for the great review Brodie! We are delighted that we could welcome you all!

8/10 – Goed

christopher

Reisde met een groep
Positief: Netheid, personeel en service
Outstanding restaurant 5 star whereas accommodation 3 star
1 nacht verbleven in september 2022
Reactie van Kiorie op 4 sep 2022
Thank you for your feedback Christopher.

8/10 – Goed

Nguyen, Calgary

Reisde met familie
Positief: Netheid, personeel en service
Great restaurant on site. Maybe the best I’ve ever eaten at. Facilities are just ok however (hot tub has seen better days, sauna is nice). Do NOT get a ground floor room in the lodge. If you have a bad neighbour like we did, they will keep you up all night. Soooo loud.
2 nachten verbleven in augustus 2022
Reactie van Kiorie op 3 sep 2022
Hi Nguyen, I am sorry to hear you had some bad neighbours during your stay however you enjoyed the best meal ever!We hope to be able to welcome you back to enjoy the 2nd floor or even a private cabin in peace.

10/10 – Uitstekend

Tanya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with our stay there. We only stayed 1 night but already planning to return for an extended stay next time. The rooms were spacious and clean. The staff were very friendly and helpful, because we were arriving late they called to let us know that the restaurant closed at 9pm so if we needed to we could stop on the way and grab some food before our arrival and we wouldn’t be hungry and disappointed.
1 nacht verbleven in augustus 2022
Reactie van Kiorie op 3 sep 2022
Hi Tanya,We are delighted to hear you enjoyed your stay and had a great experience. We look forward to welcoming you back another time.

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was amazing. The rooms were clean and comfortable. Would be nice to have more tv. The scenery was beautiful. The staff very friendly
1 nacht verbleven in augustus 2022
Reactie van Kiorie op 22 aug 2022
Hi Andrea,Thank you for you review and we are delighted to hear you enjoyed your stay. We hope to have the TV service fixed soon.Thank you for your patience.

8/10 – Goed

Lorlyn

1 nacht verbleven in augustus 2022
Reactie van Kiorie op 22 aug 2022
Thank you for your review. If you wish to discuss ways in which we can improve please call or email us.

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was top notch
1 nacht verbleven in augustus 2022
Reactie van Kiorie op 20 aug 2022
Thank you for your positive review and comment regarding our staff. We sure do love it sharing our special place with our guests.

6/10 – Redelijk

Muhammad, Edmonton

Reisde met familie
Positief: Netheid, personeel en service
Nice place to stop over.
1 nacht verbleven in augustus 2022
Reactie van Maya, Front Desk Agent op 15 aug 2022
Hello Muhammad, Thank you for your feedback, it is greatly appreciated! All the best

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Maya, Front Desk Agent op 9 aug 2022
Hi John, Thank you for your feedback, it is greatly appreciated! All the best

10/10 – Uitstekend

Jill

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Maya, Front Desk Agent op 9 aug 2022
Hi Jill, Thank you for your feedback, it is greatly appreciated! All the best

4/10 – Matig

Chayan

Reisde met familie
Negatief: Personeel en service, voorzieningen
We wanted to like, and love, this property. Likes: interesting location, friendly staff. Dislikes: 1. no heart. We went to celebrate our son's 18th birthday, had mentioned that during booking and before dinner reservation at Kindle, but neither the server nor any staff offered up a happy birthday wish. 2. No housecleaning. We were never told during booking or during check-in that no housecleaning is available. Stayed 4 nights, and the room became disgusting towards the end in spite of our best efforts. 3. Limited dining option. Kindle is expensive, especially for dinner. Only choice for meals. Nearest place for food is Golden, 55 kms and 40 minutes away. Dinner at Kindle can be great (very expensive steak) to downright bland (boring salmon prep, at just under $40). 4. Location is right off and right beside Hwy-1. Coming to the property from Golden, you turn right to exit, signaling carefully and showing down safely from a 100 km/hr speed zone to take a sharp right turn. Coming from Glacier National Park (coming in east from Revelstoke) is an awful experience, as you have to turn left with traffic behind and in front. Can be downright dangerous.
4 nachten verbleven in juli 2022
Reactie van Kiorie op 20 aug 2022
Hi Chayan,I apologise that your experience did not meet your expectations and I thank you for providing your constructive feedback that will allow us to grow and develop as a team. I hope to be able to welcome you back again one day to exceed your expectations and create a more memorable experience.Thank you,

8/10 – Goed

Janice

2 nachten verbleven in juli 2022
Reactie van Maya, Front Desk Agent op 9 aug 2022
Hi Janice, Thank you for your feedback, it is greatly appreciated! All the best

8/10 – Goed

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, really friendly and helpful staff. View is amazing.
1 nacht verbleven in juli 2022
Reactie van Nicole, Front Desk Agent op 2 aug 2022
Thank you for staying with us! We appreciate your feedback!

8/10 – Goed

Aman

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in juli 2022
Reactie van Front Desk op 1 aug 2022
Thank you for staying with us! We appreciate your feedback!

2/10 – Ontzettend slecht

Carl

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The restaurant and lounge in the main chalet are unbelievable. The cuisine is absolutely five star. Try the bees wax cured steak cooked on a wood fire grill! All while staring out into the Rockies. The serving staff are true professionals as well. Rooms are very modern (no ac but it cools down exponentially when the sun disappears) I would stay here again in a heartbeat.
1 nacht verbleven in juli 2022
Reactie van Kiorie op 31 jul 2022
Hi Chris, Thank you for providing some great feedback. I am delighted to hear you enjoyed your stay and I look forward to sharing your positive feedback with the team. We look forward to welcoming you back hopefully some day soon!

8/10 – Goed

Darcia

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Simple but lovely,
1 nacht verbleven in juli 2022
Reactie van Maya, Front Desk Agent op 30 jul 2022
Hello Darcia, Thank you very much for your feedback. It is greatly appreciated!

4/10 – Matig

Imad

1 nacht verbleven in juli 2022

8/10 – Goed

Rosslyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful surprise - it was better than expected.
Excellent- but no fridge in the room and ice machine broken.
1 nacht verbleven in juli 2022
Reactie van Maya, Front Desk Agent op 24 jul 2022
Hi Rosslyn, Thank you for your feedback, it is greatly appreciated!

10/10 – Uitstekend

John

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van Maya, Front Desk Agent op 24 jul 2022
Hi Elizabeth, Thank you for your feedback, it is greatly appreciated!

8/10 – Goed

Michelle

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Views
1 nacht verbleven in juli 2022
Reactie van Maya, Front Desk Agent op 24 jul 2022
Hi Michelle, Thank you for your feedback, it is greatly appreciated!

10/10 – Uitstekend

Angela

2 nachten verbleven in juli 2022

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely views, staff and good food.
2 nachten verbleven in juli 2022
Reactie van Front Desk Agent op 20 jul 2022
Hi Paul, Thank you for your review, we are happy you enjoyed your stay!

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2022