Fort Ponor

Good international hotel with an amazing steak house

Excellent hotel let down by unprofessional spa service While this brand-new hotel offers an excellent physical experience—including high cleanliness standards, great breakfast, comfortable rooms, and free parking—the customer service significantly marred my stay. During a visit to the indoor pool and spa, I experienced unacceptable service from a staff member named Costi. After waiting a long time for drinks, I noticed four groups who ordered after me were served first. When I brought this up, he dismissively claimed he was "too busy," only for me to discover my drinks had been sitting on the counter the entire time without notice. It is disappointing that poor staff training in the spa undermines the management's obvious hard work. Due to this incident, I will not be returning.

For a brand name chain, it can do way better. The reception staff is friendly and helpful, which was great to see. But the room experience was not up to standards. One of the folded towels in the bathroom (which were supposed to be clean) had a gum or something stuck to it on the inside (so whoever folded them did not check them properly, or were reusing without checking). The light in the hall was difficult to turn off. The light on the thermostat was always on and green, disturbing the sleep. The walls are paper thin and you can hear even people talking in the other rooms. It was difficult to get any sleep. Oradea is a great city to visit and maybe this particular hotel will get better if it improves the cleanliness and ensures a good nights sleep for the travellers.