Yotel-accommodaties in Southeast Florida

'Extremely dissatisfied with my experience. I was charged a late check out fee when I was told it was complimentary when I asked if I can check out at noon the night prior and a drunk guy at the jacuzzi was telling my 12 year old niece to get with an 8 year old that was also at the jacuzzi. I've been calling since Sunday to get a manager to call me back regarding a refund and it's Thursday today and have not received a call. '