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Beoordelingen van Basin Park Hotel and Spa

3 out of 5
Basin Park Hotel and Spa
12 Spring St, Eureka Springs, AR

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 504 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 332 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 90 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1000 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Terrah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be back! Great experience!
1 nacht verbleven in mei 2024

4/10 – Matig

Richard

Reisde met familie
Negatief: Netheid
Our bedding had not been changed, although the bed was made up as if it was clean. When I went to get into bed, pulled back the bedding, and there was blood on the sheet. As a female, I’m too old to have left it where it was if you get my drift., Someone brought us clean sheets and they did comp us the room for that night, but overall a very disturbing experience. Carpets were grimy too, and the place just seemed warn out. Shuttle driver nice, and he brought us the clean sheets too. Main check in area staff not very friendly or accommodating overall.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Sanderli

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024

6/10 – Redelijk

Paul, Broken Arrow

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Old refurbished classic hotel. Room was small and dust/mold as expected of this kind of hotel but really kicked in my allergies. She loved the romance of it, but not for more than the day. Nice and nostalgic so perfect for some, just know what it is.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Margie, Fayetteville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right in the middle of everything in Eureka Springs!
1 nacht verbleven in april 2024
Reactie van RDM op 2 mei 2024
Thank you for choosing the Basin Park Hotel!

6/10 – Redelijk

Tiffany, Olathe

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The bathroom was way too small. The toilet was up against the window and wall. The shower was tiny and the sink was in the room far away from the bathroom. The air conditioner had to run all night and that was loud.
1 nacht verbleven in april 2024
Reactie van RDM op 2 mei 2024
Thank you for the feedback. Our apologies about the room size and the AC. Some of our rooms are small but we have expanded a lot of them to be roomier. Next time you stay with, inquire about our larger rooms. The AC noise is inconvenient but unfortunately there's not much we can do about that.I hope you have a good day!

8/10 – Goed

Gary, Anchorage

Zakenreiziger
At this hotel you are stepping back in time. A very old, classic hotel from post Civil War era. Not perfect but pretty good shape for its age. A visit to Eureka Springs is a step back in time.
3 nachten verbleven in april 2024
Reactie van RDM op 2 mei 2024
Thank you! Please visit us again next time you're in Eureka Springs.

2/10 – Ontzettend slecht

janelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk was rude. They acted like they didn't even want us to be there. No greeting, no smile, no thank you. Very short and curt. The shuttle drivers were the nicest people there. The room was subpar and ugly. The staircase needed vacuuming and the food was subpar. If you called the front desk they were just plain rude. The hotel is not at all attractive. I've stayed at better La Quinta's and I payed almost $400 in hotel tax. Overall I would find another place to to stay. Highly overrated!!
2 nachten verbleven in april 2024
Reactie van RDM op 23 apr 2024
Thank you for the feedback. Our apologies you were not satisfied with your stay. I will share this review with my staff and we will do better in the future.Have a good day.

10/10 – Uitstekend

James

Neat history. Cool bar. Friendly staff. Dog friendly.
2 nachten verbleven in maart 2024
Reactie van RDM op 2 mei 2024
Thanks for the 5 star review!

10/10 – Uitstekend

Jared

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wife and I enjoyed our night stay here. Awesome location to downtown Eureka Springs and all the shops.
1 nacht verbleven in april 2024
Reactie van RDM op 2 mei 2024
Thanks for the 5 star review!

6/10 – Redelijk

Sallye

Reisde met familie
Positief: Personeel en service
Seemed dingy to me. Didn’t appreciate the fire alarm going off (no fault of hotel).
1 nacht verbleven in april 2024
Reactie van RDM op 2 mei 2024
Our apologies you thought the hotel was dingy. I will speak to housekeeping and we will do better.Have a good day.

10/10 – Uitstekend

Tristan

1 nacht verbleven in april 2024

10/10 – Uitstekend

Troy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you're looking for a great place on your visit to Eureka Springs this is the place! Great location and a superior state made for a great experience for us.
2 nachten verbleven in april 2024
Reactie van RDM op 12 apr 2024
We appreciate the positive feedback!

8/10 – Goed

Kenny

2 nachten verbleven in april 2024
Reactie van RDM op 2 mei 2024
Thanks for visiting.

10/10 – Uitstekend

John

2 nachten verbleven in november 2023
Reactie van RDM op 2 mei 2024
Thanks for the 5 star review!

6/10 – Redelijk

Amy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van RDM op 12 apr 2024
Thanks for visiting.

8/10 – Goed

Jean-Baptiste

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van RDM op 12 apr 2024
Thanks for visiting.

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First of all, this is an OLD hotel. Like the rest of the town, everything is OLD. That said, it is not a bad hotel. The staff was amazing. From the front desk attendants to the bar/dining staff to the cleaning staff, the service was amazing. I always try to book directly through the hotel...but that was not a wise move. We received an amazing deal through Expedia. The price was 1/2 of booking through the hotel directly. We booked 2 rooms and loved being across the hall from each other. The rooms were cozy, but old. Dim lighting and interesting plumbing situations. The floors are creaky, which falls in line with the mood of the old hotel. Beds, bedding, sheets, towels were totally fine. The hotel restaurant was very good as was the game room. I had a great time with my almost-adult children in the game room. The location is absolutely perfect! Being right in the middle of Eureka is fantastic. We could walk everywhere and if needed, the hotel had a shuttle available at all times. We had amazing dining experiences at the suggestion of the hotel staff . Overall, we had a fantastic stay at a fun hotel which is located in the best place in Eureka!
3 nachten verbleven in maart 2024
Reactie van RDM op 12 apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 – Redelijk

George

Reisde met familie
The Basin Park front desk were rude and unaccommodating . The cleaning crew were very friendly as was the door man. We stayed in one of the haunted rooms ,room 306 . The first night it sounded like someone was in the room walking around.
2 nachten verbleven in maart 2024
Reactie van RDM op 12 apr 2024
Thank you for the feedback. My apologies the front desk staff. We were in the midst of Spring Break and shorthanded. The staff was stretched thin and we were extremely busy. We will do better in the future.I hope you have a good day.

8/10 – Goed

Cathy

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was great, very friendly and helpful. Building was old of course so did have some quirks!
2 nachten verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
Thank you for visiting!

10/10 – Uitstekend

Mary

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
Thanks for the 5 star review!

10/10 – Uitstekend

Heather

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the history of the hotel and the hotel and staff were very professional and I enjoyed our stay
1 nacht verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
We appreciate the positive feedback!

10/10 – Uitstekend

Mike

Reisde met partner
Customer service and staff was amazing! Loved the shuttle service and drivers as well!
2 nachten verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 – Uitstekend

Dwana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
Thanks for the 5 star review!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
Thanks for the 5 star review!

4/10 – Matig

Donna

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We checked in to the first room and the bed was horribly uncomfortable, the room was dusty. The floor smelled completely of weed. We were moved to the 5th floor from the 4th and into another room. The bed was slightly better, the room was still dusty. The bathroom areas were extremely tight. The staff was friendly and helpful, the location was great- however this place really needs updating. Around 10:30pn we heard a lot of stomping and noise above us to which we found out was a ghost tour which lasted until well after 11pm. Our spa services were moved to another location due to a person calling in. The spa was the main reason we stayed at the hotel for convenience.
2 nachten verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
Thank you for the feedback. Our apologies about all of the issues you experienced while staying with us. We will do better in the future.I hope you have a good day.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in Eureka! All of downtown Eureka Springs is within walking distance and they have a shuttle to get to other attractions in town!
Reactie van RDM op 23 mrt 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 – Uitstekend

Carey

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel in the heart of downtown with lots of shops and restaurants within walking distance.
1 nacht verbleven in maart 2024
Reactie van RDM op 23 mrt 2024
Thank you for choosing the Basin Park Hotel!

6/10 – Redelijk

Susan

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Ok I get that this is a historic town but this hotel is old. Really old. They just keep adding more layers of brown paint on the walls. The TVS are old and you can't stream to them. The floors are uneven so Our door was crooked at the top and had a 2 inch gap. Carpet was old. Fixtures lighting furniture all needs to be thrown away. At $275 a night you'd think it was at least a Holiday Inn. Parking was at an offsite lot so you unload at the curb. We had 2 dogs so I had to stay with them while my husband had to go park the car and wait for free shuttle. Staff was very friendly and helpful! The game room was fun and the lounge was nice if you want expensive cocktails. Didn't go to the spa or use the hot tub. Not sure why this is called a 'resort' my guess is so they can charge the ' resort fee'. We didn't have the cont'l breakfast but used the $15 credit at a local coffee shop. Which is a smart partnership! Go there for breakfast! Awesome coffee fresh baked biscuits :) The locals go there. The location is what you're paying for $$. Probably won't go back
1 nacht verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

8/10 – Goed

Shaun, Topeka

Reisde met partner
Positief: Netheid
The Basin Park Hotel certainly has a lot of character and charm. Its location makes it a great spot to stay and browse the local shops and eateries.
2 nachten verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
We appreciate the positive feedback!

10/10 – Uitstekend

Corina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jacob at the front desk and Nick on the shuttle were amazing. This hotel is beautiful ghost or no ghost! I will be back as it’s just a wonderful vibe all around. My only critique is the mirrors are a little high for those 5’2” and under-that’s not the first time I’ve run into that though.
1 nacht verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thanks for the 5 star review!

8/10 – Goed

James

1 nacht verbleven in februari 2024
Reactie van RDM op 23 mrt 2024
Thank you for visiting!

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thank you for visiting!

8/10 – Goed

kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall experience
1 nacht verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thank you for choosing the Basin Park Hotel!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and hospitality!
1 nacht verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Uitstekend

Wade

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful old hotel, smack dab in the middle of downtown Eureka Springs. It's not perfect, but, still, I love this old lady. We've stayed here twice, and we plan on staying here again.
3 nachten verbleven in januari 2024
Reactie van RDM op 3 mrt 2024
Thank you for choosing the Basin Park Hotel!

10/10 – Uitstekend

Julie, Grove

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was perfectly nestled in the heart of historic downtown within walking distance to everything. Dinner on the balcony was great and room was nice with updated bathroom. We will go back!
1 nacht verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thanks for the 5 star review!

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with lots of history and a easy shuttle service. Walkable for shopping we loved the location. Staff was helpful and friendly.
1 nacht verbleven in februari 2024
Reactie van RDM op 3 mrt 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Uitstekend

Nathan

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van RDM op 1 feb 2024
Thank you! Please visit us again next time you're in Eureka Springs.

6/10 – Redelijk

Mary

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Parking a mile away.
1 nacht verbleven in januari 2024
Reactie van RDM op 1 feb 2024
Our parking lot is 2.5 blocks away from the hotel with shuttle service to and from the parking lot.Thanks for visiting.

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van RDM op 1 feb 2024
Thanks for visiting.

8/10 – Goed

Josh

Reisde met familie
Positief: Personeel en service, voorzieningen
We’ve stayed at this property several times. It’s the most centralized location. It’s an older building which is part of its charm but they could replace the caulking around the tub
2 nachten verbleven in december 2023
Reactie van RDM op 1 feb 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, questionable service
We like to occasionally stay in this historic hotel, walk to restaurants, relax in pretty Eureka Springs. When we arrived they were testing the fire alarms throughout the building, excruciating noise every few seconds, all day. The desk clerk was non-committal about how much longer it would be happening, was pretty rude and unhelpful about it, and was finally convinced to move us to the sister hotel in a comparable room. As that was happening, the fire alarm tech came through and explained how they working and how much longer it likely would take. He was nice and seemed to know his job well. We chose to stay at Basin Park, take a walk until the testing finished, and it worked out fine. The hotel seemed to have no policies or compensation or vouchers in place to deal with the day-long issue, and although they knew the testing day a week in advance, we were not warned. The restaurant and spa was closed all day, but guests could unknowingly book a room. Weird. There were so many ways to communicate with us and warn us, but those were used continuously to try to sell us activities and spa services instead.
1 nacht verbleven in januari 2024
Reactie van RDM op 1 feb 2024
Our apologies about the fire alarm testing noise. I had the desk clerks call all of the arrivals to warn them of this. Maybe your voicemail was full or we had an incorrect phone number on file for you. We also had signs hanging all over the hotel warning guests of the upcoming noisy day.I hope you have a good day.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a fun ole place!
1 nacht verbleven in januari 2024
Reactie van RDM op 1 feb 2024
Thanks for the 5 star review!

10/10 – Uitstekend

Bud

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just nostalgic!! So fun living through the history!! And also the shuttle
2 nachten verbleven in januari 2024
Reactie van RDM op 3 mrt 2024
Thank you! Please visit us again next time you're in Eureka Springs.

10/10 – Uitstekend

Skylar

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had car trouble immediately upon arrival and the staff responded in a way that was helpful and understanding. The rooms are comfortable and clean and the grounds are adorable and inclusive.
1 nacht verbleven in januari 2024
Reactie van RDM op 1 feb 2024
We appreciate the positive feedback!

8/10 – Goed

Forrest

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Simply isn't enough space to unload your luggage. Only one parking spot to unload and it's usually full.
1 nacht verbleven in december 2023
Reactie van RDM op 1 feb 2024
Our apologies about the parking situation. In the future, go straight to the parking lot and request the shuttle. It can take you and your luggage up to the hotel. This way you don't have to worry about finding a spot in the unloading zone.Thanks for visiting.

8/10 – Goed

Katina

Great Hotel
The room was nice with a sitting area and large bathroom. However, the mattress was old and desperately needed to be replaced. We were not able to sleep. The service was wonderful.
1 nacht verbleven in december 2023
Reactie van RDM op 1 feb 2024
Thank you for the feedback. I will look up what room you stayed in and assess the mattress.Thanks for visiting.

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van RDM op 1 feb 2024
Thanks for visiting.

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van RDM op 1 feb 2024
Thanks for the 5 star review!