4/10 – Matig
Brenda Van
Reisde met familie
30 jul 2025
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in went well.
1). Walked into the room and the kids thought someone was in there already. The tv was on. Weird. We looked everyone for someone in the room/hiding and luckily found no one. This was weird.
2) went to the atrium to swim and hang out w family. The kids swam and wanted to play ping pong on the ping pong table. There were no paddles to play or ping pong balls. They went to the desk to ask for supplies and were told we had to bring our own if we wanted to play.
3) My girls went to take a bath after swimming and when trying to turn off the water, they couldn’t get it off. They couldn’t get the water off. I ran in to help them and I too was unable to get it turned off. I at least was able to get it not on full blast, but it was still coming out fast. I went to call the front desk and the phone in the room was inoperable. I realized it was unplugged, but was too short to reach the cord and the water was coming out of the faucet fast. I ran to the office to tell them about the faucet and the phone.
4) we were moved to 2 different rooms. One smelled of strong smoke, the other of weed. Nope! We had to stay in our original room. No shower for us.
5) maintenance man knocked on the door at 12:15am. No! He returned at 7:40. I was out by 8am the next morning just so he could get in.
5) I was told we’d receive compensation back for this stay and I’d get a call from the manager. I’ve called every day since and still cannot connect with him.
Brenda Van
1 nacht verbleven in juli 2025
