Standaard kamer, 2 queensize bedden, niet-roken | Hypoallergeen beddengoed, pillowtop-bedden, individueel gedecoreerd

Beoordelingen van Hotel Concord Syracuse

2.5 out of 5
Hotel Concord Syracuse
6605 Old Collamer Rd S., East Syracuse, NY

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 304 van 875 beoordelingen" "
Gastenscore: 8 - Goed. 298 van 875 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 875 beoordelingen" "
Gastenscore: 4 - Matig. 95 van 875 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 76 van 875 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Appie, Haarlem

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Opgeknapte nette kamers, kleine toiletpotten, ontbijt tot 09.00 uur.
1 nacht verbleven in augustus 2019
Reactie van Aubrey op 5 aug 2019
Thank you for your review!

8/10 – Goed

Daniel

Zakenreiziger, Reisde met partner
Dryer wouldn’t dry clothes all the way. Couch was dirty with stains on arm and front. Receptionist helped with getting clothes dry and I noted with her the couch condition. She was excellent.
1 nacht verbleven in mei 2024
Reactie van H. Wildfire op 20 mei 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

2/10 – Ontzettend slecht

Joung

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Looks like they have hot water issues for long time. Didn’t have first night. Smell in the hallway and in the room from old carpets.
2 nachten verbleven in mei 2024
Reactie van H. Wildfire op 20 mei 2024
Thank you for your candid feedback. I am sorry to hear that you were affected by the hot water issue we had last Saturday. Luckily it was able to be fixed with-in a couple of hours. I do apologize that this inconvenience. Hope to welcome you back to the hotel in the future.

2/10 – Ontzettend slecht

Morena

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
complete dissapointment
2 nachten verbleven in mei 2024
Reactie van H. Wildfire op 20 mei 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 – Ontzettend slecht

Rachel

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is dated and dingy. Our room smelled like cigarette smoke and the some detector had been taken off the wall. There was hair in the back of the toilet and stains on the bedding. Requested a new room (front desk was nice). Second room not much better. There has definitely been smoking and what appeared to be bugs on one of the beds. We did not stay. Checked out and went to the Tru by Hilton which was wonderful. Do not stay here!
1 nacht verbleven in mei 2024
Reactie van H. Wildfire op 20 mei 2024
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

8/10 – Goed

Bleona

nice 👍
3 nachten verbleven in mei 2024
Reactie van H. Wildfire op 14 mei 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

SM GIAS

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
I like it
3 nachten verbleven in mei 2024
Reactie van H. Wildfire op 14 mei 2024
Thank you for your review and for choosing Hotel Concord Syracuse. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

Juan C

Negatief: Netheid, staat van de accommodatie en faciliteiten
The bathroom walls were peeling, tub was clogged and dirty. I was trying to unclog it but it was too disgusting. The toilet paper holder couldn’t stay in place. We arrive at night, and there were people in their car at the parking lot like doing weed, it was a bad smelling when we entrance the hotel. Bed sheets were dirty, like they didn’t change after the other people used them. Room was dusty. In general they need to upgrade the hotel or at least maintenance and clean it up.
3 nachten verbleven in april 2024
Reactie van H. Wildfire op 14 mei 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

8/10 – Goed

Georgina

Reisde met familie
The curtains were a bit dusty but everything else was fine
1 nacht verbleven in mei 2024
Reactie van Aidan op 11 mei 2024
Dear Traveler,Thank you for your positive review of Hotel Concord Syracuse! We will pass your feedback onto our housekeeping staff so that your next visit is flawless. Please give us a call when you next return to Syracuse!

6/10 – Redelijk

Sara

2 nachten verbleven in maart 2024
Reactie van Aidan op 11 mei 2024
Dear Guest,Thank you for your review of our Hotel! We greatly appreciate any feedback, as it helps us to improve the experience for all future guests. Please give us a call or send us an email to discuss any issues personally with a manager, so we can pass specific feedback onto our staff.

2/10 – Ontzettend slecht

David

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel smelled like a marijuana den. My room reeked of marijuana and alarm was set off during the night. Fire department showed up after 15 mins to shut off alarm. No hot water in the AM. So no sleep and not even a decent shower. All sugar breakfast and fabricated scambled eggs to get you going. Wont be going back.
1 nacht verbleven in mei 2024
Reactie van Aidan op 9 mei 2024
Dear Guest,I am very sorry to hear that you had such a negative experience during your stay. Please give us a call or send us an email so that we can connect you with a manager who can discuss these issues with you personally.

2/10 – Ontzettend slecht

Jennifer

1 nacht verbleven in mei 2024

6/10 – Redelijk

Daniel

Negatief: Personeel en service
Very meh.
1 nacht verbleven in mei 2024
Reactie van H. Wildfire op 6 mei 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

4/10 – Matig

Olivia

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The previous persons trash was still in the room when I arrived, and the two people who slept in the bed had bites on their legs.
1 nacht verbleven in april 2024
Reactie van Aidan op 30 apr 2024
Dear Guest,I am sorry to hear you had such a negative experience with us. Did our front desk agent offer to switch your room? Please email us or give us a call so you can discuss your stay with a manager personally.

8/10 – Goed

Esther

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff
1 nacht verbleven in april 2024
Reactie van H. Wildfire op 24 apr 2024
I appreciate your positive feedback about Hotel Concord. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 – Ontzettend slecht

Jack

1 nacht verbleven in april 2024
Reactie van Aidan op 11 mei 2024
Dear Guest,Thank you for your candid review of our Hotel. I am sorry to hear you had such a negative experience. Please give us a call or email us so we may connect you with a manager directly to discuss any issues during your stay. We would love to receive some specific feedback so that we can improve the guest experience for you and all future travelers.

8/10 – Goed

Wilf

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Aidan op 22 apr 2024
Dear Guest,Thank you for your positive review of our hotel! Please email us or give us a call so we can discuss what we could have improved upon. We're glad you enjoyed your stay!

2/10 – Ontzettend slecht

Ashley

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Aidan op 22 apr 2024
Dear Guest,I'm sorry you had such a negative experience. Please email us or give us a call to discuss the issues with our manager personally so we may provide your feedback directly to our employees. Happy Travelling!

2/10 – Ontzettend slecht

matthew

Zakenreiziger, Reisde met familie
Room was not cleaned.
1 nacht verbleven in april 2024
Reactie van Aidan op 17 apr 2024
Dear Guest,I'm sorry to hear you were put into a dirty room. The issue will be addressed with our housekeeping staff to ensure all rooms are clean and inspected before they are labeled as clean in our computer system, and it will be addressed with our front desk staff to ensure they are able to switch your room or provide any other accommodations necessary to resolve any problems right away. Thank you for the constructive feedback, we hope you give us another chance and stay with us again soon.

8/10 – Goed

Cathy

Reisde met familie
Negatief: Voorzieningen
The Hotel Concord was one of the only options for a nights stay for us on the night of the eclipse. The room was small and the furniture OLD and scratched up. My son is a wheelchair user and could not get his chair past the first bed, the area between the dresser and the bed was too narrow. The front desk people were fine, asked about a more accessible room but all were the same size with 2 beds. I guess this is what all hotels are starting to do, but the mounted bottles of soap, conditioner and shampoo were not reachable for someone with a disability. I should have asked for small bottles for my son. Just an fyi. There was supposed to be a hair dryer but it was missing. The people staying next to us let us borrow the one in their room. The door to the bathroom would not close, it was coming off its hinges. The breakfast was what you would expect with a waffle maker and the usual eggs, sausage, cereal coffee, etc. The hotel is located in an area near the airport with a lot of other chain hotels, more industrial looking than anything else. It kind of looks very barren. There is no food available for dinner, but there is a Ruby Tuesday restaurant within walking distance past a closed and boarded up restaurant. All in all it was just ok and the beds were soft, good enough for a one night stay while travelling if your expectations are low.
1 nacht verbleven in april 2024
Reactie van H. Wildfire op 15 apr 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room layout and condition didn't meet your expectations. This critical feedback will be past on to our maintenance department for the appropriate remedy. Thank you and look forward to seeing you soon.

10/10 – Uitstekend

Paul, Linwood

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a nice, clean property at a modest price
1 nacht verbleven in april 2024
Reactie van H. Wildfire op 15 apr 2024
Thank you for your review and for choosing Hotel Concord. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Steven H

4 nachten verbleven in april 2024
Reactie van Aidan op 9 mei 2024
Dear Happy Guest,Thank you so much for your positive review of Hotel Concord Syracuse! We're glad you enjoyed your stay just as much as we enjoyed having you with us. Please give us a call next time you're in Syracuse!

8/10 – Goed

Liz

1 nacht verbleven in april 2024
Reactie van Aidan op 1 mei 2024
Dear Guest,We greatly appreciate your positive review of Hotel Concord Syracuse! Thank you for staying with us, we enjoyed having you here! Please give us a call for your next trip!

10/10 – Uitstekend

helen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Hotel has been updated nicely. Our room was clean and had all the essentials. The staff were competent and very pleasant. The breakfast was good, eggs, sausage, waffles, cereals, fruit, muffins bread, fruit & yogurt. We were in town to see the solar eclipse. For the cost the room was a good deal.
1 nacht verbleven in april 2024
Reactie van H. Wildfire op 11 apr 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the Hotel Concord soon!

2/10 – Ontzettend slecht

Marissa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
My mom and I stayed for the solar eclipse. We had originally booked one night back in Jan at $125, but then in early March, decided to stay two nights. Suddenly, the entire cost went up $587 without a warning. Neither the hotel nor Expedia would honor our first booking. And, the hotel wouldn't allow us to cancel one night, saying the policy has now changed to a two night minimum. It was outrageous. Otherwise, the hotel was very nice. The front desk was nice, 24/7 coffee and tea and free breakfast.
2 nachten verbleven in april 2024
Reactie van Aidan op 12 apr 2024
Dear Guest,We are sorry to hear you had such a negative experience when altering your reservation. I'm happy to hear that the rest of your stay was nice. Please contact us by phone or email so you can discuss this issue personally with management.

4/10 – Matig

Rodrigo

Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van H. Wildfire op 11 apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 – Goed

Melissa

Positief: Netheid, personeel en service en voorzieningen
Great location, lots of parking, friendly staff, clean. It's showing it's age and all the hallway noise can be heard in the room but this our second stay here and we will stay again for a visit to Syracuse
1 nacht verbleven in maart 2024
Reactie van Hotel Concord op 10 apr 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 – Uitstekend

Yingwu

1 nacht verbleven in april 2024
Reactie van Aidan op 30 apr 2024
Dear Happy Guest,Thank you so much for your positive review of our hotel! We enjoyed having you here as much as you enjoyed your stay, and we're so glad you had such a great experience. Give us a call whenever you need lodging in Syracuse.

2/10 – Ontzettend slecht

Marie claude

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Premièrement très long à l’accueil au moins 30 minute pour nous donner les clefs et il n’y avait personne avant nous , chambre mal propre ,divan avec poil de chien, meuble usés, banc de toiletté taché, et surcharge de taxe à l’accueil au départ même si on’a payer avec expédia ,petit déjeuner très ordinaire décevant , je ne recommande pas cet endroit à personne .
Reactie van Aidan op 9 apr 2024
Dear Guest,We are sorry to hear you had such a negative experience with our front desk. Our staff try our hardest to get guests into rooms near the rest of their party as quickly as they can. Please give us a call or email us so that you can discuss this personally with our general manager.

8/10 – Goed

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to highway, not in the downtown.
1 nacht verbleven in maart 2024
Reactie van Aidan op 26 mrt 2024
Dear Guest,Thank you for your positive review of Hotel Concord Syracuse! We're glad you enjoyed your stay, and we're excited to have you back if you return to Syracuse!

6/10 – Redelijk

joelle

1 nacht verbleven in maart 2024
Reactie van H. Wildfire op 10 apr 2024
Thank you for your review and for choosing Hotel Concord. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Concord Syracuse op 19 mrt 2024
Thank you so much for taking the time to leave a review! We are absolutely thrilled to hear that you had a 5-star experience during your stay at Hotel Concord Syracuse.Delivering exceptional service and ensuring our guests have a memorable stay is always our top priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.Reviews like this serve as a great source of motivation for our team to continue striving for excellence in everything we do.We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 – Goed

Terry

Reisde met partner
Positief: Netheid, personeel en service
Easy access off the highway. Perfect for a one night stay while traveling.
1 nacht verbleven in maart 2024
Reactie van Hotel Concord op 15 mrt 2024
Thank you for staying with us at Hotel Concord Syracuse. We hope to have you stay with us again!

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Veery nice staff.
1 nacht verbleven in februari 2024
Reactie van Hotel Concord Syracuse op 1 mrt 2024
Thank you for taking the time to review your stay with us. I will be sure to let our staff know how much of an impact they made on your experience. This is really one of the things that we try to maintain at Hotel Concord Syracuse. Hoping to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Hotel Concord Syracuse op 26 feb 2024
Thank you for staying with us at Hotel Concord Syracuse. While we see that you enjoyed your stay we will strive to make your next one even better!

8/10 – Goed

PENG

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Hotel Manager op 22 jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 – Ontzettend slecht

James Riley

1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 22 jan 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

4/10 – Matig

Amy Lynn, Endicott

1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 22 jan 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 – Uitstekend

Maria

3 nachten verbleven in november 2023
Reactie van Hotel Manager op 22 jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 – Uitstekend

Alexis

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 22 jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

8/10 – Goed

Pamela

Reisde met familie
Positief: Comfort kamer
Good stay and value...needs minor improvements
I enjoy staying at this hotel and stay here often. The beds are very comfortable, and it is usually very quiet. The breakfast is subpar as compared to other hotels that provide breakfast, so I do not eat at the hotel. My biggest complaint is that every single time we stay here there is ALWAYS dirty linens, towel, and garbage bags in the hallway outside the doors of hotel rooms. We always arrive later in the day, so housekeeping should have come through and taken the garbage and laundry away. It is concerning that this occurs every time we stay. The hotel is under new management, so, hopefully, this will change. Also, the girls at the front desk are often on their phones. On the night I checked in this last time, she never let the phone leave her ear, even while checking me in. Hopefully, the new owner will take care of that as well.
2 nachten verbleven in december 2023
Reactie van Tom L op 8 jan 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

8/10 – Goed

Josee

1 nacht verbleven in december 2023
Reactie van Aidan op 4 feb 2024
Dear Guest,Thank you so much for your positive review of the Hotel Concord! Our staff enjoyed having you stay with us, and we cannot wait for your next visit! Happy travelling!

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Aidan op 3 feb 2024
I am very disappointed that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

4/10 – Matig

Jeff

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The heat didn’t work and the unit was extremely loud. Toilet was disqusting. Only good thing was the price was cheap
1 nacht verbleven in november 2023
Reactie van Aidan op 1 feb 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Your feedback has been passed directly to housekeeping management, and I hope you will give us another chance to make it up to you. Please email us with a phone number or email so our Hotel Manager can discuss these issues with you personally.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

4/10 – Matig

Robert

We arrived at the location for the Best Western Plus East Syracuse and it wasn’t there. There was a dimly lit building with no signs. We finally called the BW number. We were told it was no longer a BW, but some new owner. They had our reservation. We stayed. The room was clean, furniture worn, but okay. The halls needed vacuuming, the coffee machine was dirty. We would not stay again.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Qasim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Aidan op 1 feb 2024
Dear Happy Guest,Thank you so much for your perfect review and recommending our hotel to other travelers! Our staff enjoyed having you here as much as you enjoyed your stay, and we're excitedly awaiting your next visit!

4/10 – Matig

Pranay Kumar

Negatief: Netheid, staat van de accommodatie en faciliteiten
Ice cold water in room when its 25 outside? And the staff refuses to help
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Anthea, Saratoga

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The heater in the room was exceptionally noisy, banging each time it turned on, and continued banging until the heater turned off. No other rooms were available. Room was refunded
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Jayaram

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No hot water for shower
1 nacht verbleven in november 2023