2/10 – Ontzettend slecht
Jeroen
Reisde met partner
5 mrt 2026
Negatief: Personeel en service
I am a Hilton Diamond Member and have stayed in many hotels worldwide, but my experience at Hilton Business Bay Suites Dubai during the current regional crisis was extremely disappointing.
Due to airspace closures, many travelers — including myself — were stranded and unable to leave the UAE. The hotel was fully aware of this situation and also knew that very few new guests would be arriving.
Despite these circumstances, the hotel showed no flexibility or goodwill. When I asked for a late checkout due to the disrupted flights, they demanded me to pay an extreme amount of money just to stay until the evening.
This is unacceptable considering my average nightly rate was less for a full 24-hour stay. Charging almost the same amount for about 10 extra hours and presenting it as a “discount” is simply hypocritical.
Rather than showing support to stranded guests, the hotel hid behind technical arguments about policies and jurisdictions. A hotel always has the choice to show goodwill in exceptional circumstances — this one clearly chose not to.
For a Hilton property, and especially when dealing with a Diamond member, this behaviour is deeply disappointing. Hospitality is measured by how guests are treated in difficult situations, and this hotel failed that test.
Jeroen
3 nachten verbleven in februari 2026
