Booked a 2 night weekend stay. Arrived at 4pm, was made to wait hours before room made available lste at night. I was desparate for a room so toom it. The room was substandard with no running water in the bathroom tap (was stuck) , shower didnt have hot water, and no curtains for the bedroom. Pus thwre was dust everywhere. The next morning the owner said he had no other rooms available and agreed to give me a refund. I rebooked to the Best Western which was like a life changing experience!
The stay was in September, and it is now end of October...still no refund payment recieved despite numerous calls to VRBO.