4/10 Médiocre
James
Voyage en famille
28 févr. 2026
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The culinary experience at Elephant Passage was a highlight - both the breakfast and the a la carte menu were excellent, and the restaurant staff were much friendlier than those at the front desk. Unfortunately, the rest of the stay was a major disappointment.
The road leading to the resort is horrific and desperately needs resurfacing. Upon entering my room, I was met with a pungent smell of stale sweat and stagnant water. When I reported this, I was told housekeeping would spray air freshener "immediately." After 30 minutes and a follow-up call, I was told "2-3 minutes." When I tried to explain the smell was making me feel unwell, the female receptionist was extremely rude, said "sorry sir," and hung up on me. When they finally did spray the room 10 minutes later, it did nothing to mask the underlying odor.
Hygiene standards were also lacking: there were no hand towels, and the conditioner and moisturizer bottles were half-used by a previous guest. No proactive cleaning was done; instead, I received a call asking if I "wanted" the room cleaned. I will not be staying here again.
James
Séjour de 2 nuits en février 2026
