Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We rented Glass Casa as a family of 10 total people. The house and location were great and most everything was great. However, there were many things keeping this property from being great and that is why it was just good of a 4 out of 5. Pool area was very messy (old items that needed disposed of laying around and piled up and the door from outside into the pool area was rotten and falling apart. The doors from in the pool area into the house had sensors on them that were either broke or breaking. The garage and items in the garage were in complete disarray. Not organized, many items that needed to be thrown away were thrown about all over. The "two umbrellas" we were told were there for us to use were both broke and cheap (I will note they replaced these when we asked with good Sams Club ones). The upstairs bathroom with the King bed had nails sticking out of the floor in the transition from bedroom to bathroom. They told us it would be 5 days until they could get somewhere there to fix it. We borrowed a hammer from one of their maintenance guys and pounded them in after multiple kids/adults hurt their feet on them. The floor in the living room/kitchen is cheap and falling apart in multiple places and needs replaced. Note: they only give you a starter pack of toilet paper that will get you through like 3 days. Not a big deal just seems like a bizarre thing not to provide. They do provide you with dishwasher pods and laundry pods which was nice. On the kids bunk beds on the top there was no railing which seems like a bit of a safety issue. In the bathroom upstairs with the two queens the sink leaks out of the faucet area. The two queen mattresses are not very good and should be replaced. Again we really enjoyed our stay, the house, the location, the golf carts, etc.. They are close to getting 5 out of 5 just need to do the little things better. Also the community facility is very nice. The pool is great and our kids loved this. We would rent this place again.