2/10 – Ontzettend slecht
Diana
Reisde met familie
1 sep 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Avoid at all costs!!! The worst hotel stay we have ever had! The first night the room was chilly, so we turned on the heat. We smelled smoke, and the smoke detector went off. The carpet and the chair were both stained.The bed was lumpy, and they only provided two bath towels despite our paying for three adults in the room. The toilet never worked well and in the morning stopped working all together. We were staying another night, so we stopped at the front desk to ask for a different room. After being very reluctant, staff agreed and assured me that all I would have to do is stop by the front desk and get a new key when we arrived back at the end of the day. Unfortunately, that is not what happened. I had to again justify why we needed a new room to the evening clerk. Once she agreed to give us a new room, we had to go to our old room and wait another twenty minutes for someone to bring us a key to the new room.The second room seemed fine until we tried to shower in the morning.The entire facet portion of the tub fell off and water was shooting out of it.There was no way to take a shower. When we went to the front desk, the response was did you call maintenance? No, we were in pajamas and done with your crappy hotel. At that point we asked for compensation. The front desk person promised to refund one night of the two nights. It has been a week - we have yet to see the refund. No surprise.The place is a dump, and they lied to get us to leave!
Diana
2 nachten verbleven in augustus 2025
