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Avis sur Border House at Crystal Bay Casino

3 out of 5
Border House at Crystal Bay Casino
14 State Highway 28, Crystal Bay, NV

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 119 avis sur 239." "
Note des voyageurs de 8 (Bien), d’après 65 avis sur 239." "
Note des voyageurs de 6 (Satisfaisant), d’après 33 avis sur 239." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 239." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 239." "

9,0/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Florian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable à Crystal Bay
Excellent séjour, avec une petite terrasse très agréable pour prendre son petit déjeuner ou un verre en fin d’après midi. La chambre ne donnait pas sur l’axe principale, du coup relativement silencieux le matin.
Séjour de 2 nuits en juillet 2023
Réponse de Duane le 9 août 2023
Thank you for visiting the Border House at Crystal Bay Casino. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future.

10/10 Excellent

Dorothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert

Séjour de 2 nuits en avril 2024

10/10 Excellent

Fernando

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I impressed with this hotel, really convenient.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Gabi

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

diane

Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Yuhui

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice place to stay
Séjour de 4 nuits en février 2024

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
On the second night I had to switch rooms and the room I was transferred to was not cleaned . They immediatley sent somebody but it was not cleaned to the normal standards
Séjour de 1 nuit en février 2024

10/10 Excellent

DEVRAJ

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Eva

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Chunhai

Séjour de 2 nuits en décembre 2023

8/10 Bien

Zachary

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Dana

Voyage en famille
Les points forts : Équipements
Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Kellie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Bryan

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly efficient check in. Easy parking. Quiet, well appointed room
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Steven, Laguna Beach

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Amelia

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
I wouldn’t stay here if you need to sleep
The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.
Séjour de 1 nuit en octobre 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. Please accept my apologies for the inconveniences you experienced during your visit. This is certainly not the level of service we wish to maintain. We will be reviewing your comments and making corrections where possible. We hope that you will try us again in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.
Séjour de 1 nuit en octobre 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

6/10 Satisfaisant

Dorothy, Olympia

Les points forts : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excellent

pascale, old brookville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

8/10 Bien

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cute and comfortable boutique hotel
Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.
Séjour de 1 nuit en septembre 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

10/10 Excellent

Adam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.
Séjour de 1 nuit en septembre 2023
Réponse de Duane le 6 sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

8/10 Bien

Bo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is very clean. The bathroom is spacious.
Séjour de 2 nuits en septembre 2023
Réponse de Duane le 6 sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

ROB, santa barbara

Séjour de 2 nuits en août 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excellent

Dr Jacqui

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great find
A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.
Séjour de 1 nuit en août 2023
Réponse de Duane le 6 sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

mary

Séjour de 1 nuit en août 2023
Réponse de Duane le 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.
Séjour de 3 nuits en août 2023
Réponse de Duane le 23 août 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed your stay and hope to be of service to you again in the near future.

10/10 Excellent

Krista

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property and the room was gorgeous, better than I could have hoped for
Séjour de 1 nuit en août 2023
Réponse de Duane le 20 août 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed your visit and hope to be of service to you again in the near future.

8/10 Bien

Connie

Les points forts : Équipements
Pros-Historic, spacious, nice bathroom and good location. Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.
Séjour de 3 nuits en août 2023
Réponse de Duane le 20 août 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and we will be reviewing the items listed for improvement. We hope to be of service to you again in the near future.

6/10 Satisfaisant

David

Voyage d’affaires
Upon check in, no one was monitoring reception. Had to summon the cashier to get someone...arrived 5 min. later. Hallway leading to room smelled of beer. Dimly lit hallways, seedy kind of feel. Access / safety controls were up to date. Room was outdated and old, including carpet, fixtures, drapes, bathroom flooring, etc. Lighting in the room was inadequate, including the bathroom and mirror. Bedding and towels were clean. Other amenities were adequate and present (soaps, shampoo, dryer, coffee, etc.). Shower area was roomy and good shower head (probably due to disability access) Environment was quiet. Overall I felt like I was in a room which could have been in a crime scene drama. I wouldn't recommend.
Séjour de 1 nuit en août 2023
Réponse de Duane le 9 août 2023
Thank you for visiting the Border House at Crystal Bay Casino. I am sorry that the experience did not meet your expectations and sincerely hope that you will give us another try in the future. The Border House is a unique boutique hotel and also is a historic building.

10/10 Excellent

Suzi

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Duane le 3 août 2023
Thank you so much for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to of service to you again in the future.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en juillet 2023
Réponse de Duane le 3 août 2023
Thank you for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future

2/10 Horrible

Donna

Séjour de 1 nuit en juillet 2023
Réponse de Duane le 3 août 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

8/10 Bien

Mark

Séjour de 1 nuit en juillet 2023
Réponse de Duane le 20 août 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and hope to be of service to you again in the near future.

4/10 Médiocre

Roger

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
First off the hotel staff was amazing Now, before you stay here you must know the hotel is not connected to the casino. It’s in an odd “house” building around the corner Our room was niceish, but the biggest thing was the bathroom didn’t have a door so if your sharing the room using the restroom is awkward. Linens are clean I did not see a ice machine either Parking is very limited by the rooms, they do have a parking garage at the Casino, but again rooms are not connected to hotel, so it’s a short walk outside Overall not the worst place to stay, but the few inconveniences might turn me away from staying again Lake Tahoe is so amazing though!
Séjour de 1 nuit en juillet 2023
Réponse de Duane le 27 juil. 2023
Thank you for your feedback. Please accept my apologies for not meeting your expectations during your visit. This is certainly not the level of service we want our guest to leave with. We will be reviewing your comments for areas of improvement where possible. We hope you will visit us again in the future.

2/10 Horrible

William

Les points forts : Propreté
Nothing to indicate that the check in was in the casino - unattached to the actual property. No directions or arrows to take you to the casino. Guests need to figure that out on their own. No staff at the front desk which added to the difficulty of the check in process. The room was nice, clean and spacious
Séjour de 1 nuit en juillet 2023
Réponse de Duane le 22 juil. 2023
Thank you for your feedback. I apologize for the difficulty you experienced while checking into the Border House. We certainly will be reviewing your comments to see what changes we can make to our processes to better serve our guests. We hope you will enjoy the rest of your stay and return again in the future.

4/10 Médiocre

Alexis

Séjour de 1 nuit en juillet 2023
Réponse de Duane le 3 août 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location and decor outstanding.
Séjour de 1 nuit en juillet 2023
Réponse de Duane le 22 juil. 2023
Thank you for your feedback and visiting the Border House. We are excited to see you enjoyed your visit and hope to see you again in the near future.

10/10 Excellent

Brittany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great little hideaway! Can't wait to come back!
Séjour de 1 nuit en juillet 2023
Réponse de Duane le 11 juil. 2023
Thank you so much for visiting the Border House. We are excited to see you enjoyed your visit and appreciate the feedback. We hope to of service to you again in the near future.

8/10 Bien

Donna

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
If I were to review just the Border house building itself I would give it a 10 out of 10. It is a really cool building, beautifully designed, great patio deck area and on historical registry. Great location for all the activities that we did. The room was amazing! A brand new jetted tub was great at the end of a long day of hiking. However it is connected to the Crystal Bay casino. It was very confusing to check there was no Clear Directions ever given. No information at the building are in the room as far as getting a hold of somebody. The casino is old, run down, and the smokiness is unreal! The area that it's located on is between a really nice area on the lake leading into a very iffy kind of area. Two major casinos one behind one in front that have been shut down and are elapidated. If it wasn't for this property being attached to the casino I would give it a 10 out of 10 for sure. One thing that I did not address with the establishment was at 12:30 the second night that we were staying there was banging on the door it was the sheriff's department. Three patrol cars three Sheriff's Department demanding we opened the door. I did they said somebody in the casino said I stole their phone. We had never been in the casino. So it was very upsetting and scary at the same time. I don't know how that came about and I have no idea why there would be three sheriffs just for somebody's phone being stolen.
Réponse de Duane le 1 juil. 2023
Thank you so much for your feedback and for visiting the Border House. We are pleased to see you enjoyed most of your visit but we do apologize for the unexpected visitors to your room. We certainly hope that you will visit again in the near future.

6/10 Satisfaisant

Mary

Voyage en famille
Cons: Aside from the heavy deodorizer smell in the room, the window shades didn’t work. Also, there wasn’t a blow dryer. Pro: it was quiet and the accommodations were nice.
Séjour de 2 nuits en juin 2023
Réponse de Duane le 1 juil. 2023
Thank you for visiting the Border House and providing you feedback and observations. I assure you we will be addressing the items you mentioned and making corrections. We hope that you will visit us again in the near future.

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean comfortable room and nice check in staff. Rooms are in a building separate from the casino, so smoke free except for the check in and check out inside the casino.
Séjour de 1 nuit en juin 2023
Réponse de Duane le 1 juil. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future.

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel at a reasonable price
Our room on the top floor was fabulous. This hotel is close to Incline Village and other great locations in Lake Tahoe. We look forward to staying at the Border House again in the future.
Séjour de 1 nuit en juin 2023
Réponse de Duane le 1 juil. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Check in was a bit confusing. Nicely decorated room and superior bathroom. Missed reading light for bed. Great restaurant across the street!
Séjour de 1 nuit en juin 2023
Réponse de Duane le 7 juin 2023
Thank you for visiting the Border House at Crystal Bay Casino and for providing your feedback on your stay. We are pleased to see you enjoyed your visit and hope that you will return soon!

4/10 Médiocre

JUAN RICARDO

Séjour de 2 nuits en mai 2023
Réponse de Duane le 27 mai 2023
Thank you for visiting the Border House. I am sorry to see you did not enjoy your visit however there are no notations as to what went wrong. I truly hope that you give us another chance in the future to show you the correct guest service we can provide.

8/10 Bien

Cindy

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved this place. The bathtub alone was worth it!
Séjour de 1 nuit en mai 2023
Réponse de Duane le 27 mai 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed you visit especially the bathtub. We hope to see you again in the near future.

8/10 Bien

Michael

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Duane le 5 avr. 2023
Thank you for visiting the Border House and providing your feedback. We are happy to see you enjoyed your stay and hope we have the chance to be of service to you again in the near future.

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was awesome! It had a gas fireplace and a huge shower/tub. I liked the double sinks too and it was very clean. Would definitely stay here again
Séjour de 1 nuit en mars 2023
Réponse de Duane le 27 mars 2023
Thank you for visiting the Border House and providing your feedback. We are so happy to see you enjoyed your stay and hope to be of service to you again soon.