8/10 – Goed
Israel, clint
Reisde met familie
12 jun 2024
Negatief: Personeel en service
The only problem I had was with one receptionist that was rude, and has a prejudice. I did not see a name tag on her but asked another receptionist what her name was and she said Marie she wears a nose pierce. She was working second shift. She wanted to charge us and I let her know that we had paid alr3eady online, then she said she would charge $25.00 I asked for what and she said for any damage we cause....so I said I am going to check the room. She proceeded to now look at me and move her head closer and asked in a very rude way "What did you say? so I told her again I was going to check the room,,she then got my husbands license and put it like next to his face , and then when she got the room keys, she threw the keys on the counter.
The rest of the staff was very kind and one man even apologized for her actions.
She is giving a very bad service for such a good company. I checked on the reviews and we are not the first ones to receive such treatment.
Israel
3 nachten verbleven in mei 2024