4/10 – Matig
Suzanne T.
1 okt 2025
Negatief: Netheid
Note there is an apartment above this unit and one beside. It is a self catering unit so you will need to bring everything you need. Some things in the online photos are missing, ie. fireplace, some lounge furniture, patio umbrella and decor, nespreso coffee maker, and shower/bath products. Other items that I read about online before booking, and were not available were an outdoor bbq/grill, a welcome package and king size bed. The bedroom is lovely, but the bed is a north american queen. Twice the hot water did not work, but the host did have it fixed promptly. My biggest complaint relates to cleanliness both in the unit, and the outdoor space which we planned to use. I did complain upon arrival, and the host did offer to have it redone, but I deferred as I did not want to interrupt my holiday by moving my stuff and waiting for cleaners. The host did communicate promptly but when I asked for a refund for the last day due to the above issues, I did not receive a direct yes, or no, nor an admission that these issues had occurred, so we checked out at the appropriate 10am, one day early and lost that payment. Of note, there was another suggestion to have the cleaning folks come in again, which at our 5 days, what would that accomplish? And no response at all regarding our refund. This cottage has so many good qualities, and is in a perfect spot, but it needs a good scrub, somewhere to put your luggage other than the floor, and at least some coffee when you arrive.
Suzanne T.
7 nachten verbleven in september 2025
