Hôtel près de Children's Peace Pavilion (Kansas City)

« Very nice welcoming and breakfast were really good. The manager was extremely nice with us. A PLUS PLUS ! »

« Staff was great and we loved the room. We will be coming back to stay again. »

« My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. »

« C'est délabré, vétuste »

« Nous sommes restées que 30 minutes, le temps d'essayer de trouver une solution aux centaines de mouches dans la chambre et de demander un remboursement total. L'hôtel n'était pas un endroit sécuritaire pour 2 femmes début trentaine, dans un secteur plus défavorisé de kansas city (independence). Le personnel de l'hôtel l'a bien compris et n'a eu aucun problème à nous rembourser la totalité des frais. »

« Not clean at all and a lot of work to make it acceptable »

« The rooms were very clean & nice. We had a problem with the toilet. It would not flush so we had to use lobby bathroom. The staff was very nice. »

« Even though I had prepaid via expedia , I was charged an additional $10 in cash as a penalty for using expedia. Expedia said it was an error on their part for not listing that as part of the amount? They should have refunded. Room was nice but short on pillows, blankets and toilet paper. »

« The property needs to be renovated, very out dated. Plumbing work is needed, Staff is very nice but can only use the resources they have to make a pleasant stay for their guest. »

« 2 guest 1 face was given each time we asked for clean towels no room service on a daily for emptying trash or given new towels we had to ask daily for towels »

« Place just looks dingy and needs an upgrade. I would never stay there again nor wood I recommend. »

« The pool was pretty nice. The Personnel is the problem. Do not have a clean culture, nor a service culture, no towels in the pool area, the Hotel was dirty in the open areas, hallways. Our room had a pretty bad mattress and no response to change it. We stayed 3 nights and no resolution. The Hotel Asset is pretty good, but the staff in front desk... always in their phones,and hanging around... »

« Front desk staff were okay »

« The hotel was in a convenient location to downtown. They were in the midst of renovations, but did a great job of protecting guests from that. The breakfast could have been a little more varied, but it was unique to have a bagel bar (if I’m remembering correctly). »

« Le petit déjeuner est ridicule (juste du pain de mie, du beurre et un yaourt à 8h15) mais à part cela ça va pour le prix »

« Homeless sleeping outside hotel. Homeless tents set up across the street. Place rundown and not safe. Didn’t stay »