6/10 Satisfaisant
Frank I.
27 sept. 2023
Les points forts : Propreté
Beautiful, but in the middle of a construction project
This was our second time staying here. The house and location are great. This time, upon checking in we realized the ceiling in the downstairs bathroom had been pulled down due to water damage, exposing new pipes and the upstairs bathroom. On the second day, we were using the upstairs shower and realized it was leaking into the downstairs shower and bathroom! We attempted to contact the property manager but the phone number and QR code posted in the house did not work, so we’re relegated to using the Vacasa app and e-mail, which didn’t yield any response. We wound up leaving early because there was only one working bathroom. Only once I contacted Vrbo to ask for a refund, did Vacasa respond and they said we should have called sooner and that there was nothing they could do because we didn’t notify them soon enough. I asked for calls from the property manager and the supervisor but nobody ever got back to me. This was very frustrating because we notified them as soon as we noticed there was an issue. Only after we left did Vacasa respond that the property manager had finally gone to the house and run the water and coincidentally didn’t notice any problems. While the house and the location are great, this experience with Vacasa and Vrbo has been a nightmare.
Frank I.
Séjour de 3 nuits en septembre 2023