2/10 – Ontzettend slecht
Kira
Reisde met familie
14 jul 2025
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can’t give a rating for my stay because it didn’t happen. I checked in with my disabled grandmother and mother, and we had a reservation for an upstairs room. After taking the elevator, it stopped working, and we were stuck on the first floor. The elevator panel was detached, so none of the emergency buttons worked. Fortunately, I found a phone nearby to call the front desk, and their response suggested this happens often, which was incredibly frustrating. My grandmother and mother have severe claustrophobia, and the lack of air conditioning caused them to panic. The staff finally arrived just in time to pry the door open, revealing we were stuck about a foot above the ground. We had to jump out, which was a huge challenge for my disabled family members. They offered us a first-floor room but quickly withdrew it when they realized it was full, suggesting we use the stairs instead—totally impossible for my family.
Meanwhile, my grandmother and mother were warning others to avoid the elevator since no one bothered to put up a sign, and I was trying to request a refund. To top it all off, the front desk clerk hypocritically scolded some young men to let my grandmother and mother sit down, pretending they cared about their disabilities. If you or your family are disabled, DO NOT book a room here. It's infuriating and borderline disrespectful.
Kira
1 nacht verbleven in juli 2025