Vakantie en citytrip naar Centrum van Cancún

Excelente

Although it is a family-friendly resort, there aren't any activities for the adults. The staff are wonderful and are quick to learn and remember names, preferences, and are very genuine. The only issue we had (if you can count it) was that the cleaning staff regularly had to be called to bring up wash cloths. Our room was cleaned daily and towels refreshed along with the mini bar restocked with soda, water & chips. We truly enjoyed our stay. It's been a long time since we had a hotel or resort with comfortable beds & pillows.

Ruime kamers. Lekker buffet voor ontbijt en diner. Mooie zwembaden.

The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch one on his way out, they will tell you they are off service. We got a number from an ordinary cab driver, but he didn't dare to come to our hotel. This hotel stinks. The staff will tell you they have nothing to do with the red cabs, but surely they do. We also went to the steak restaurant. We asked for the tenderloin steak with no fat. -. - 1/3th of our steak was fat. The prices for the food are quite high and u have to order every side dish apart from your steak. So if you order a steak, you will get just the steak. We ordered the roasted potato, but it was underdone. Then when we got the bill they charged us a steak that was almost twice as expensive. At first they tried to tell us that we made a mistake, which i think is really odd. They charged us for something different than we had ordered, it was really that easy, but they acted as if they didn't understand. Took them about 30 minutes to understand, and after all the fuzz they still had the guts to try and charge us gratuity.

Overall we had a wonderful stay. Few things that need improvement. 1. Check in; we understand that checkin starts at 3 pm, we arrived around 1 pm. We were told they would send an email when room is ready; that never happened. We went and asked front desk around 3 pm if the room was ready, and we were told not yet. Around 4:30 pm we went again to ask front desk, and it seemed they forgot about us, The front desk staff gave us a room right away. They did give us an “Upgraded room” for free. By the way, when we checked in at 1pm, they tried to sell us on up grading our room. Good thing we said no. 2. Two days straight housekeeping left our door slightly open, all someone had to do to is slightly push the door open. Please make sure to pull the handle close and not just let the door close and assume it’s locked. We did mention this to one of housekeeper that came knocking on our door to check how their service was. 3. The 24 hr service lounge which is the Sports bar, needs more staff. Few times we were there the place was packed and people were waiting around for service. Other than that, We still enjoyed our stay, staff were awesome. We will definitely visit again.