Kathedraal van San Gervasio

Staff super friendly and professionally! Stefano was amazing!! Helped us in everything we needed.

We concluded a 5 night stay at this resort and have been to probably 10+ resorts in Cancun over the past dozen or more years. Arrival started out OK as our flight got in well before 3pm check-in, so we enjoyed a lunch until that time. Room mix-up then resulted in us not getting into our booked room type til 5pm. We were in Building 6B, so spent most of our daytime at the "lazy river pool". Santos from nearby Revive bar was FANTASTIC with every single interaction. Nice pool with plenty of available chairs and palapas, but snagging a resort pool float was always an adventure. Easier just packing your own inflatable one. Breakfast was solid & very similar to typical Cancun all-inclusive buffets, though maybe smaller with slightly fewer options than most. We normally eat a good breakfast & skip lunch, though we did hit Las Olas one day and enjoyed our food. Dinner was another story, mainly due to renovations at multiple locations. Not sure why THREE places - Chez Isabelle, Agave, and Aroma coffee bar - were all selected to be closed at the same time, as I'd much rather them close one at a time to minimize inconvenience and confusion to guests. Those 3 locations were still available but at different locations. For example, Agave was sometimes open at Oregano, meaning no Italian choice that night. Food was good & service was always great. This is the third Excellence resort we've visited and I'd place it in the middle with Playa Mujeres easily at the top and Punta Cana below.