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Beoordelingen van Acacia Court Hotel

3.5 out of 5
Acacia Court Hotel
223-227 Esplanade, Cairns North, QLD

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 117 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 265 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 204 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 154 van 1000 beoordelingen" "

6,6/10

Netheid

6,8/10

Personeel en service

5,4/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Robert

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor looking hotel but It was very cheap
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Maarten

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slecht gammel Hotel
Slecht onderhouden hotel. Airco allleen op heel koud niet in te stellen. Badkamer verschillende onderdelen, kranen bijvoorbeeld, half kapot. Het eten in het Hotel superslecht. Dit Hotel moet van de site verwijderd worden. Boek maar op de naastgelegen Holiday Inn
1 nacht verbleven in april 2023

6/10 – Redelijk

Sylvia

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
No go
De foto's laten een heel ander hotel zien. Alles zeer gedateerd. 9 verdiepingen 1 lift. Zeer volgeboekt met vooral Chinese mensen. € 99,- betaald voor een oude muffige kamer met 3 single bedden ipv 1 queensize/1 single. Het excuus was dat er geen andere kamer was omdat ze vol zaten. Op mijn bevestiging staat 1 queensize/1 single. Na veel geharrewar gratis ontbijt gekregen (meisje deed haar best). Maar dat was nou niet echt geweldig.
1 nacht verbleven in augustus 2018

4/10 – Matig

Ephraim

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wouldn’t stay there again
3 nachten verbleven in februari 2024

4/10 – Matig

Keshia Monna

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Had to ask for every little thing. It's hard to put into words but poor customer service overall. Let's just say I was happy I read my reservation details and the hotel room info book they left out or my stay would have been terrible. My view saved the whole stay!! It was incredible. Location not too bad either ;-)
5 nachten verbleven in april 2024

10/10 – Uitstekend

Kanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

4/10 – Matig

Susan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Don't think that because the Acacia Court is on the Esplanade in Cairns it will be in a relatively upmarket tourist area - wrong. It's at the far end of the Esplanade, a really dog-eared property, with unsavoury characters wandering around the car park and lobby area, even during daylight hours. You would think that as each room has a balcony that you would be able to enjoy sitting out on it - but no, they have locked every balcony door in every room (to do with the air con) so that is ruled out. On returning later in the evening after dinner with friends I was propositioned in the car park (I'm 61!!), so although I'm used to unsavoury approaches from a lifetime of travel, it's worth being vigilant if you are travelling/staying there on your own.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Elizabeth

Negatief: Personeel en service
The decor is outdated. Apart from that I had a good stay.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Naomi

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not very clean, mould very visible in bathroom roof, floor not fully.cleaned with dirt, and sticky areas. Bed comfortable and ok for an emergency accommodation
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Warren

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very disappointing…. First night late check in no towels and very loud dripping sound …. By the second night the floor was wet… water would come up between the false floor panels … there was a clear leak behind the fridge. I addressed it at check out and was told sorry but almost in a what ever way 3hrs down the road I get a call asking where my key is? I advised “I had handed to you at front desk when I complained.” I ran through it again and was told it would go to management and they would call No call no f@*ks give Avoid this dump at all cost! It’s cheap for a reason but sunshine towers is much cheaper and a much nicer establishment with secure parking in town more and with friendly helpful staff. Complete waste of money should have taken the swag at least it doesn’t leak.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really loved staying at Acacia. Friendly staff, very nice pool area, beautiful view of the beach and walking distance to night life and dining options. All of our excursions picked us up and dropped us off. We booked two extra nights we loved the hotel and area so much!
2 nachten verbleven in februari 2024

6/10 – Redelijk

Emily

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service
Staff were very helpful
1 nacht verbleven in februari 2024

8/10 – Goed

Dianne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Tsutomu, Asahisi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
朝飯ついて値段が安くて室内は広い部屋 ココが一番良いと思う。 設備は少し古いけど問題ない。 おすすめ
2 nachten verbleven in januari 2024

6/10 – Redelijk

Aileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room nice but restaurant needs a lot of work
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Sukha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 star
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Penelope

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
They services everyday not like other hotel
3 nachten verbleven in januari 2024

4/10 – Matig

Jane

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Updates and new management needed!
Not updated since the late 70s/early 80s. The view, pool and location are great, but it needs updating! Restaurant/bar always closed. Food looks gross! Reception barely speaks English in an English-speaking country. Fire alarm went off around 1am. There's signs all over about not doing anything to trigger fire alarm and if you do, $2000 fine. Reception open 7-9. Pick up keys from safe with late checkin - weird and doesn't seem very safe.
2 nachten verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Steven

1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ganske fin morgenmads buffet. Det er rigtig ærgerligt at der er så begrænsede receptionstider, det gør det svært at få fat i personale og få hjælp eller andet. Vi manglede bla. håndklæder på værelset. Fin plads på værelset og med sengene. Og god havudsigt fra altanen.
3 nachten verbleven in januari 2024

4/10 – Matig

Freddy

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel délabré, humidité , mal fréquenté .
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Tammy

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No water in fridge and was told we had to pay for water. Room Nd hallway smelt of wet carpet and mould. Bathroom door had to stay closed even if u wanted to spray perfume because if it set smoke alarm off we had to pay over $1000. Staff were not helpful or friendly at all. The bed was the only thi g good
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Amelia

1 nacht verbleven in januari 2024

4/10 – Matig

Henrik mulvad

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Helpfull staff, good breakfast, roomservice was good. Rooms are worn out. Dior to bahroom has to be closed to avoid steam in the room, because steam will activate the firealarm. Humidity in bathroom and room is high and in the morning there is dew on the inside of the Windows. Overall the hotel is OK but we will not come back.
5 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Marta

2 twice we stay Accacia court the alarm went off very bad very much disappointed, and then since we arrived there’s no remote control the tv were looks everywhere we can’t fined it then I call the service, an hr later bring the remote control and she said remote control always beside the tv but it wast there at all thank you
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. Although we put the no-smoking sign in the room, someone still violated the rules and coursed the false alarm. We have already asked our team to be more attentive to quality control.

2/10 – Ontzettend slecht

jamie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible experience topped off with a 3am fire alarm
1 nacht verbleven in december 2023

6/10 – Redelijk

Alan

Wasnt happy with the hotel,room wasnt clean and calling through to servicevwas hard as they didnt answer.Also saw cockroaches in the hotel as well
3 nachten verbleven in december 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

8/10 – Goed

Richard

Positief: Personeel en service
The staff did a great effort during the cairns flooding emergency keeping pumps going Clean towel supplies and staying calm as maintenance technicians and regular staff could not reach the hotel
3 nachten verbleven in december 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for your review, we hope to welcome you again soon

10/10 – Uitstekend

Hideaki

1 nacht verbleven in december 2023

8/10 – Goed

angelo

Positief: Netheid
Fine for a budget stay. Would stay again.
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for your review, we hope to welcome you again soon

6/10 – Redelijk

Harpreet

Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for taking the time to review us.

6/10 – Redelijk

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

6/10 – Redelijk

Steven

Negatief: Staat van de accommodatie en faciliteiten
No thanks
1 nacht verbleven in december 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for taking the time to review us.

4/10 – Matig

Suzanne, Walkley Heights

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Only one key provided, door was difficult to unlock, bathroom light switch gave a shock, air conditioning didn’t work properly, couldn’t leave balcony door open because it set off the smoke alarm, room was dated
5 nachten verbleven in november 2023

6/10 – Redelijk

Daniel

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen
The staff weren’t particularly friendly to start with. Originally told I couldn’t have a second key to the room. Got one the following day. There were burnt out cars and other wrecks in the tennis court (it was padlocked) and at least once had to exit the building through a group of people yelling and screaming at each other. Another time had clearly intoxicated people asking for access to one of the floors. Overall not particularly comfortable in that environment. Breakfast was included but it seems that communication is not great. The waitress had to go to reception to confirm that breakfast was included. The food was standard hotel fare but the coffee machine was awful. The room was clean but the hot water was not particularly hot at various times. If I go back to Cairns, I won’t stay here unless I can’t find anywhere else suitable.
3 nachten verbleven in november 2023

4/10 – Matig

wesley

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Possible the worst hotel in the world … If you like haunted houses this is the place for you …cheap and nasty you get what you deserve … Would have been great 40 years ago … That’s as complimentary as I can get …
3 nachten verbleven in november 2023
Reactie van Reception Manager op 26 nov 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 – Matig

lee

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Only stayed a night , but the hotel isn’t the best. The weird smell throughout the hallways wasn’t great, the cleanliness is very questionable. Was a cheap hotel but would not stay there again
Reactie van Reception Manager op 26 nov 2023
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

10/10 – Uitstekend

Eun Jeung

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Reception Manager op 26 nov 2023
Thank you for your amazing review!

8/10 – Goed

Duncan

2 nachten verbleven in november 2023
Reactie van Front Office Manager op 5 jan 2024
Thank you for your review, we hope to welcome you again soon

2/10 – Ontzettend slecht

Mavis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cracked wash basin torn vinyl floor only one PLASTIC chair no where to sit in room shower over bath impossible for people in their eighties to get in YOU NEED TO SEE THE PREMISES FOR YOUR SELF
6 nachten verbleven in november 2023

8/10 – Goed

Leanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were great and it was very clean. Lovely ocean views.
1 nacht verbleven in november 2023
Reactie van Reception Manager op 26 nov 2023
Thank you for your review, we hope to welcome you again soon

6/10 – Redelijk

Daniel

Reisde met partner
This is terribly run down building. Reasonably priced. Buffet brekkie Very bad .cleaner lovely But only so much u can polish A turd .
5 nachten verbleven in november 2023
Reactie van Reception Manager op 26 nov 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 – Matig

Steven

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
To be honest, I think it was run down. The indigenous locals seem to have the run of the place. The lifts reeked of body odour. Lucky for us, we only booked for 2 days. We checked out and booked another 2 nights in Cairn in another motel. Seems to me, this hotel is a tax write off for a company!
2 nachten verbleven in oktober 2023
Reactie van Reception Manager op 9 nov 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

6/10 – Redelijk

Bradley

Zakenreiziger
If you are wanting affordable accommodation that is clean then this is a great place
3 nachten verbleven in november 2023
Reactie van Reception Manager op 9 nov 2023
Thank you for your review, we hope to welcome you again soon

8/10 – Goed

Megan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing really stood out but staff were competent and helpful. Clean tidy convenient hotel with evening walks along the front. Value for money
2 nachten verbleven in november 2023
Reactie van Reception Manager op 9 nov 2023
Thank you for your review, we hope to welcome you again soon

6/10 – Redelijk

Kristy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Couldn’t unlock the door easily Lock looked like it was tampered with Aircon was cool but not cold Food was very average and not worth the money
1 nacht verbleven in oktober 2023
Reactie van Reception Manager op 9 nov 2023
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issues will be addressed.

2/10 – Ontzettend slecht

Andrew

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Reception Manager op 29 okt 2023
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.

2/10 – Ontzettend slecht

bryannah

Reisde met een groep, Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were woken up at 3am because they have a bad venting system for shower steam and set off the fire alarm every one in the building had to get up and go to the emergency area while waiting for the fire brigade to tell us it’s okay to go Back in, I questioned it the next day and didn’t really offer anything for the inconvenience and the unpleasant stay not even a sorry. as I didn’t end up sleeping after the alarm going off a bit annoyed as I was needing a good sleep because I was driving long hours the next day. Very disappointed
1 nacht verbleven in oktober 2023
Reactie van Reception Manager op 29 okt 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.