2/10 Horrible
Jaimy L.
13 août 2024
Les points faibles : Propreté
Adjust your expectations on this one…
We rented the property for 2 weeks, planning to work remotely in the mountains for a change of climate/scenery and enjoy some outdoor activities with our 10 year old. We arrived to find several immediate issues. First, the entire first floor reeked of water damage and/or decaying animal. When I called in accordance with the “Yonder Clean Guarantee” I was told by the property manager that the smell is “normal” and to buy air fresheners. This space comprises 2 of the bedrooms w/ en suite baths, the pool table room, a TV room, the laundry room, and the only entry/exit door with keyless entry (the only way in/out). My husband gets debilitating migraines from air fresheners so that was not an option for us. I bought odor absorbers and odor eliminator spray - neither made a dent. We couldn’t use any of the spaces on that floor, and we had to hold our breath going in/out of the house and try to ignore that the smell wafted up the open spiral staircase to the main living area. If you need all 5 bedrooms, do not rent this property.
Second, the faucet in the main floor bathroom (the only bathtub) was broken. They sent a plumber to fix it, but the fact that this was not reported by the cleaning team and is a testament to the lack of attention to maintenance. The property is rife with deferred maintenance issues - full gutters with saplings growing in them; the fact that the “falling water” features were not functional despite heavy rainfall almost daily during and preceding our visit.
Jaimy L.
Séjour de 14 nuits en juillet 2024