8/10 Bien
Paul Z.
2 avr. 2025
Great Family GetawayâŠbut
Overall experience was great. It was nice to have two small little houses so that our family had a little more space. The resort and its amenities are great. The check in process and communication with the staff was good. They were responsive, however we were disappointed that the pool was not working at the residence. The pool heater was not working from day 1. We reached out to the the staff, however it was too many âoh someone will be there the next dayâ and âoh sorry it will be the next dayâ and oh sorry âwe need to order a partâ etc. So all in all, we were not able to use the pool at the residence. The private pool was a major reason why we selected this property. I even confirmed before I booked the property and asked if it had a pool heater (it does, just didnât work). When I got the email asking me how my stay was, I provided this feedback and got no response addressing the problems we had with the pool. Just a âthank you for staying with usâ response. I would have expected some kind of credit for not being able to use a key amenity of the property. It almost seems like they didnât care now that the stay was over. I waited a few more days before writing this review to see if they would respond. I even sent another note with no response.
Paul Z.
Séjour de 7 nuits en mars 2025