2/10 Horrible
Dash K., Houston, TX
16 mars 2024
Les points faibles : Propreté
Tired, Poorly Maintained and Managed
We have been coming to Big Sky for 10+ years and this is the first negative review I have ever written. This property is neither “impeccable” nor a “chalet with hot tub”.
Owner definitely isn’t spending money on the property. Wish I could share pictures. One of the towel racks in the master bathroom is falling off. The front panel of the microwave is falling off. One of the oven racks was broken and unusable. The outside porch railing is rotten and about to collapse which was a serious concern with kids on the property. Nothing has been updated. The has has six “spoons”. One of them is one of those giant spoons to serve salad. One is a long teaspoon. Another is a circular one you would eat tomato soup with. There was literally one normal spoon. I must have missed the memo to bring my own silverware.
While they advertise as a “chalet with hot tub” we didn’t have one until the last day. This is big deal for my kids on every ski trip. Natural Retreats informed me that it would be broken just before we arrived and offered no compensation. After protesting, the day before we arrived they then promised to send me paperwork for a credit. I never received anything.
Simple hospitalities are non-existent here. Ski-in/ski-out directions? Nope. Directions on how to use the tvs? Nope. Trash liners that fit the trashcan? Nope.
Look elsewhere. Owner doesn’t invest in the property. Management doesn’t care. Not worth it.
Dash K.
Séjour de 6 nuits en mars 2024