Een binnenzwembad

Beoordelingen van Sallés Hotel Ciutat del Prat Barcelona Airport

4 out of 5
Sallés Hotel Ciutat del Prat Barcelona Airport
Av. Remolar, 46, El Prat de Llobregat

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 647 van 1012 beoordelingen" "
Gastenscore: 8 - Goed. 246 van 1012 beoordelingen" "
Gastenscore: 6 - Redelijk. 68 van 1012 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 1012 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1012 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel, no issues, very clean, very friendly personnel.
3 nachten verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and our personnel very friendly. Your satisfaction is important to us, and we're glad there were no issues during your stay.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please let us know.

10/10 – Uitstekend

Ursula

1 nacht verbleven in oktober 2023
Reactie van Sergi Hernàndez, GM op 30 okt 2023
Thank you very much for sharing such an excelent score!

8/10 – Goed

Danny, Molenbeersel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023

10/10 – Uitstekend

gerardus Cornelis Lambertus van

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na de gratis shuttlebus kwamen we in 12 uur het hotel binnen en konden in principe pas om 14 uur inchecken maar nadat er een aantal mensen hadden uitgechecked gingen ze gelijk door met ons in te checken dus konden we toch vroeger naar onze kamers. De kamers waren zeer mooi en schoon en de badkamers ook, met een hele lekkere douche. Het was alleen jammer dat de airco niet lager dan 20graden kon en het was daardoor best warm doordat de hele dag de zon op de ramen scheen. Het eten was ook prima geregeld het ontbijtbuffet was uitgebreid en goed en het dinner allacart ook prima. We hebben genoten van ons verblijf en mochten we nog een keer naar Barcelona gaan komen we hier zeker weer terug.
Reactie van Sergi Hernàndez, GM op 18 jan 2023
Dear Gerardus, First of all, I would like to thank you for choosing Sallés Ciutat del Prat during your visit to our great city. Thank you for taking the time to share your great feedback, showing your appreciation of your stay with us. I’m sincerely looking forward to have the pleasure to welcoming back to our hotel, on your next visit, and thank you for your recommendation. Best regards

6/10 – Redelijk

Jan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
1 nacht verbleven in april 2022

8/10 – Goed

Ruben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel - menu choice is restricted and is basic
1 nacht verbleven in februari 2022

8/10 – Goed

Bart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer slechte kamers
Vreselijke kamers heb op de grond geslapen matrassen zijn helemaal dood 200euro betaald kon beter op vliegveld slapen heb het doorgegeven maar wat je hoort is sorry maar doen verder Nieks mee raad mensen om niet deze hotel te nemen
2 nachten verbleven in maart 2021

8/10 – Goed

Mekedes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gut
2 nachten verbleven in mei 2024

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

An

Reisde met familie
Sunday no business operation
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 22 mei 2024
Dear An,Thank you for your feedback but our Hotel offer all its services 7/7. The restaurant, Snack-Bar, Roof Top bar, room service, breakfast buffet, swimming pool and sauna, gym an and sun deck, etc are open daily. Therefore, we do not understand your comment unless you are referring to shops or other business in the city, but which are not related to the hotel you are evaluating. We would be grateful if you could clarify this point.Sincerely,

6/10 – Redelijk

Kristine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and bed was comfortable. But the room was very warm and the ac didn’t go very cool.
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Thank you for your feedback. We're glad to hear that you found the room very clean and the bed comfortable. However, we apologize for the inconvenience caused by the room being too warm and the air conditioning not cooling sufficiently.We take your comments seriously and will address this issue with our maintenance team to ensure that our AC systems are functioning properly for future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a more comfortable stay. If there's anything else we can do for you, please let us know. Sincerely,

8/10 – Goed

Darryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Waited over an hour for hotel shuttle to hotel. Finally had to call hotel to send shuttle bus.
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Dear Darryl,We sincerely apologize for the inconvenience you experienced with our shuttle service.Your feedback is important to us, and we will investigate this issue to ensure that such delays do not happen in the future. We aim to provide timely and efficient service to all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you on a future visit. If there's anything else we can do to assist you or if you have further feedback, please let us know. Safe travels!

10/10 – Uitstekend

Antonio

Reisde met partner
Positief: Netheid, voorzieningen
La atencion
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Apreciado Antonio,¡Gracias por tu comentario! Nos alegra saber que recibiste una muy buena atención durante tu estancia. Nos esforzamos por brindar el mejor servicio a nuestros huéspedes y es gratificante saber que cumplimos con tus expectativas.Esperamos darte la bienvenida nuevamente en el futuro. Si hay algo más en lo que podamos asistirte, no dudes en hacérnoslo saber. ¡Gracias por elegirnos!

10/10 – Uitstekend

Donna

Positief: Netheid, voorzieningen
I reported to staff that our room was hot. They said they would look into it and I asked for a fan. I was never contacted regarding the fan or fixing the ac. Otherwise, our stay was nice.
3 nachten verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Dear Donna,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the temperature in your room and the lack of follow-up regarding the fan and the AC issue. This is certainly not the level of service we strive to provide, and we regret that it affected your otherwise pleasant stay.We appreciate you bringing this to our attention and will address this with our team to ensure better communication and prompt resolution of such issues in the future.Thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with a more comfortable experience. If there's anything else we can do to assist you, please let us know.Sincerely,

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s by the airport but in a cute local community. The staff is so nice and helpful and the food was wonderful. Easy trip into the city center as well.
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Dear Jennifer,Thank you for your lovely feedback! We're delighted to hear that you enjoyed our location near the airport within a charming local community. It's great to know that you found our staff to be nice and helpful and that you enjoyed the wonderful food we offer.We're also pleased that you found it easy to travel into the city center from our hotel.Your positive comments mean a lot to us, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Safe travels!

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable. Staff was polite.
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 21 mei 2024
Thank you for your feedback! We're delighted to hear that you found our hotel very clean and comfortable. It's also wonderful to know that our staff were polite and contributed to your positive experience.We appreciate your comments and hope to welcome you back in the future. If there's anything else we can do to enhance your stay, please let us know. Safe travels!

10/10 – Uitstekend

June

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location close to airport with a shuttle. My flight was cancelled and they were super helpful booking an extra day. Wonderful staff.
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 17 mei 2024
Dear June,Thank you for sharing your positive experience! We're glad to hear that our convenient location close to the airport and shuttle service were helpful during your stay.It's great to know that our staff could assist you promptly and efficiently when your flight was canceled and that they made the process of booking an extra day hassle-free. We strive to provide excellent service, especially during unexpected situations.We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even better, please let us know. Safe travels!

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice airport hotel. The airport shuttle was a grest bonus. It eould have been 30 euro for taxi from the airport to hotel but we cslled and they picked us up within 15 minutes. Very nice reception staff, quick check-in. Good variety offered at the breakfast but eggs were under cooked. We recommend this hotel.
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 17 mei 2024
Dear Dawn,Thank you for your feedback and recommendation! We're delighted to hear that you had a very nice experience at our airport hotel and that you found our shuttle service to be a great bonus. It's wonderful to know that we could save you the taxi fare and pick you up promptly.We're also pleased that you found our reception staff to be friendly and efficient, and that your check-in process was quick and smooth.We appreciate your comments on the breakfast variety and will address the issue with the undercooked eggs to ensure that we continue to improve our offerings.Thank you for recommending our hotel. We look forward to welcoming you back in the future. If there's anything else we can do to enhance your stay, please let us know. Safe travels!

8/10 – Goed

Tatiana, Alajuela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice option if you have an early flight, they offer Free Airport Shuttle The hotel and the overall stay is good, nice room and comfy bed Helpful staff
2 nachten verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 15 mei 2024
Dear TAtiana,We're delighted to hear that you found our hotel to be a nice option, especially if you have an early flight. Our complimentary Airport Shuttle service is designed to make your journey smoother and more convenient.It's wonderful that you enjoyed your stay with us, including the comfortable room and bed. We strive to provide a pleasant and relaxing environment for our guests.Thank you for your kind words about our staff. We're committed to offering helpful and attentive service to ensure that your needs are met throughout your stay.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My girlfriend got sick and needed doctor. The hotel staff were excellant in getting her MD
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 15 mei 2024
Dear Philip,I'm sorry to hear that your girlfriend fell ill during your stay, but I'm glad to hear that our hotel staff were able to assist you promptly in getting her the medical attention she needed. Your well-being and comfort are our top priorities, and we're always here to help in any way we can, especially during unexpected situations like this.If there's anything else we can do to assist you or make your stay more comfortable, please don't hesitate to reach out. We hope your girlfriend feels better soon. Thank you for choosing our hotel, and we look forward to welcoming you again inthe future,Sincerely,

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was just what I was looking for. It was super convenient to the airport and breakfast, and walkable for groceries and meals within a residential neighborhood.
2 nachten verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 13 mei 2024
Dear Susan,We're thrilled to hear that our hotel met your expectations and provided the convenience you were looking for! It's great to know that you found our location near the airport convenient and that you enjoyed our breakfast offerings. We're also glad that you found the neighborhood walkable for groceries and meals. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 – Uitstekend

Marie-Josée

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 14 mei 2024
Dear Marie-Josée,We sincerely appreciate your perfect rating! We're delighted to see that your stay with us lived up to your expectations and that you enjoyed every aspect of your experience. We hope to have the pleasure of welcoming you back soon for another memorable stay. Thank you again, and see you soon!

10/10 – Uitstekend

Gwendolyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 14 mei 2024
Dear Gwendolyn,We sincerely appreciate your perfect rating! We're delighted to see that your stay with us lived up to your expectations and that you enjoyed every aspect of your experience. Your satisfaction is our top priority, and we're grateful for your support and recommendation. If you need anything at all, please don't hesitate to contact us. Thank you again, and see you soon!

10/10 – Uitstekend

Joan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location near the airport and the staff were super helpful to get us checked in and also with the shuttle operation.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 9 mei 2024
Dear Joan,We're thrilled to hear that you had a great experience with us! Our team strives to provide exceptional service, and it's wonderful to know that you found our staff super helpful during check-in and with the shuttle operation. We're also pleased that you found our location convenient near the airport. If you have any other comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

10/10 – Uitstekend

SANA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in mei 2024
Reactie van Sergi Hernàndez, GM op 8 mei 2024
Dear Sana,That's wonderful to hear! If there's anything specific you enjoyed about your stay or if you have any feedback to share, feel free to let me know.Sincerely,

6/10 – Redelijk

Alejandra

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Daisy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 6 mei 2024
Dear Daisy,Thank you very much for sharing such an excellent rating. we look forward to welcome you again in the near future.Sincerely,

10/10 – Uitstekend

Rebekah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very helpful and the place was great!
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 2 mei 2024
Dear Rebekah,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be very helpful and that you enjoyed your overall experience with us. Providing excellent service is our priority, and we're glad that our team met your expectations.If there's anything specific that stood out to you or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful stay with us!Warm regards,

8/10 – Goed

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was top notch. Especially the woman that served us lunch in the restaurant and breakfast. She was professional and attentive. The roof top bar was very cool and the bartender was great! Front desk staff were also professional and friendly.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 2 mei 2024
Dear Carlos,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our staff, especially with our waitress who served you lunch and breakfast in the restaurant. Providing professional and attentive service is one of our top priorities, and we're delighted that she exceeded your expectations. We'll be sure to pass along your compliments to her and the rest of our team.We're also glad that you enjoyed our Sunset rooftop bar and that our bartender provided great service. Our front desk staff will be delighted to hear that you found them to be professional and friendly as well.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience in the future!Warm regards,

10/10 – Uitstekend

Diana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is probably the nicest airport hotel we've stayed in. The shuttle driver could not have been nicer and always greeted us with us a smile. The hotel is very clean, the rooms are quiet.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 29 apr 2024
Dear Diana,We're thrilled to hear that you had such a positive experience during your stay with us! Providing excellent service and comfortable accommodations is our top priority, and it's wonderful to hear that you found our hotel to be the nicest airport hotel you've stayed in. We'll be sure to pass along your compliments to our shuttle driver for their friendly and welcoming attitude. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Best regards,

8/10 – Goed

Joseph, Lunenburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we booked because of the airport shuttle. in our experience, there appears to be only 1 shuttle that comes around every 45 to 60 minutes and has limited capacity. all things being equal, next time i would opt for a taxi from the airport.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 24 apr 2024
Dear Joseph, Thank you for sharing your experience with us, and we apologize for any inconvenience you encountered with our airport shuttle service. We appreciate your feedback and will review our shuttle service to ensure a more efficient and convenient experience for our guests in the future.If you decide to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay more enjoyable. We value your feedback and hope to have the opportunity to provide you with a better experience next time.Warm regards,

8/10 – Goed

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 24 apr 2024
Dear Mary,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences.Warm regards,

10/10 – Uitstekend

Mary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very nice and clean if you want to be close to the airport. This property is not in Barcelona. The cab is 25-30 Euros to go to central Barcelona.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 24 apr 2024
Dear Mary,Thank you for your feedback! We're glad to hear that you found our property very nice and clean. As you mentioned, we're located close to the airport for the convenience of our guests with early flights or layovers. If you have any other questions or if there's anything else we can assist you with, please feel free to let us know. We're here to help!Warm regards,

8/10 – Goed

Kwan Ying

Positief: Staat van de accommodatie en faciliteiten
There’s no facial tissue in the room.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 24 apr 2024
Dear Kwan Ying,Your feedback is important to us, and we will ensure that this issue is addressed promptly to provide a more comfortable stay for our guests in the future. If you require any additional amenities during your stay, please don't hesitate to contact our front desk, and we will be happy to assist you.Thank you for choosing to stay with us, and we hope you have an enjoyable stay overall.Warm regards,

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super nice near-the-airport hotel with a good bar and restaurant, a walkable neighborhood that not everyone sees on a trip to Barcelona, and staff that both speak English and put up with poorly spoken Catalan. They will also arrange a cab for you if your flight is super early and you need to arrive before their shuttle service begins.
2 nachten verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 17 apr 2024
Dear Steven,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our bar and restaurant to be good. It's wonderful that you appreciated the walkable neighborhood, which offers a unique experience not often seen by visitors to Barcelona. We're also pleased to hear that our staff were accommodating and helpful, even with language barriers, and that they assisted you in arranging a cab for your early flight needs. We greatly appreciate your efforts to speak our languageYour feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,

10/10 – Uitstekend

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff, service and food
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 15 apr 2024
Dear Jeffrey,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our staff, service, and food. Providing exceptional service and delicious meals are top priorities for us, and it's wonderful to know that we succeeded in meeting your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon! Best regards,

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
NA
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 15 apr 2024
Dear Jeffrery,Thank you for rating us! We're delighted to hear that you had a great experience with us. If there's anything else we can do to ensure your future stays are just as enjoyable, please let us know. We look forward to welcoming you back for another excellent stay! Best regards,

10/10 – Uitstekend

Ravina

4 nachten verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 2 mei 2024
Dear Ravina,Thank you so much for your glowing review! We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

10/10 – Uitstekend

Cecilia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is modern, clean, and well maintained. Breakfast was good. The free airport shuttle was great too.
1 nacht verbleven in april 2024
Reactie van Sergi Hernàndez, GM op 8 apr 2024
Dear Cecilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our modern, clean, and well-maintained hotel. We're glad that you found our breakfast offerings satisfactory and that you appreciated the convenience of our free airport shuttle service.Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we could meet your expectations in this regard.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

10/10 – Uitstekend

Andres, Miguel Hidalgo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good.
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 5 apr 2024
Dear Andrés,Thank you for the positive feedback! We're glad to hear that everything met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best regards,

10/10 – Uitstekend

Charles

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very modern and clean. Very comfortable..
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 5 apr 2024
Dear Charles,Thank you for your feedback! We're delighted to hear that you found our hotel very modern, clean, and comfortable. Providing a pleasant and comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!Best regards,

10/10 – Uitstekend

Sharon, Stony Plain

Reisde met familie
Location was great, quick shuttle to the airport, easy access to safe walking and a large amount of restaurants available. Food in the hotel was excellent.
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 5 apr 2024
Dear Sharon,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the great location of our hotel, the quick shuttle service to the airport, and the easy access to safe walking areas and a variety of restaurants nearby. We're also thrilled that you found the food to be excellent.We strive to provide our guests with a convenient and enjoyable experience, and we're glad that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

8/10 – Goed

alexandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'hôtel est situé près de l aéroport, mais il est bien insonorisé. Le buffet du petit déjeuner est bien ,il y a du choix. La piscine est sympa , un peu petite et un peu trop froide . Les chambres sont petites ,la salle de douche assez grande.
4 nachten verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 5 apr 2024
Chère Alexandra,Merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement près de l'aéroport et que vous avez trouvé nos chambres bien insonorisées.Nous sommes également heureux que vous ayez apprécié notre buffet de petit-déjeuner varié ainsi que notre piscine, bien que nous prenions note de vos commentaires concernant sa taille et sa température. Nous ferons de notre mieux pour améliorer ces aspects afin de garantir une expérience optimale à nos clients.Nous vous remercions d'avoir choisi notre hôtel et espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour dans la région.Cordialement,

10/10 – Uitstekend

Preston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 5 apr 2024
Dear Preston,Thank you very much for your positive feedback! If you have any further needs or concerns during your next visit, please don't hesitate to reach out. We're here to provide you with an exceptional experience every time you stay with us.Best regards,

6/10 – Redelijk

Laurie

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
got there at 8:30 pm so was dark. Saw nothing outside. Reserved a double bed in August for $140. When checked in got a king bed and was chaged $150. She said prices went up. Pretty scammy thing to do. Charged a lot for breakfast in the morning, extra.
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 22 mrt 2024
Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay.You booked the room for 129 and that was exactly the price you paid at the hotel. Please note that the currency in Europe is , and all services are paid in . Of course, the hotel is not responsible for fluctuations in the value of currencies.As you didn't book the breakfast when booking the room, breakfast was charged in your account. We look forward you enjoyed our Breakfast buffet!Sincerely,

8/10 – Goed

Mounir

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient shuttle to aitport
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 19 mrt 2024
Dear Mounir,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our shuttle service to the airport convenient. Providing easy and reliable transportation options for our guests is a top priority, and we're glad we could meet your needs in this regard.We hope you had a pleasant journey, and we look forward to welcoming you back on your next visit.Warm regards,

8/10 – Goed

Heikki

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 19 mrt 2024
Thank you for your feedback! We're delighted to hear that you had a nice experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your next stay even further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

6/10 – Redelijk

Anthony

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Good location, great staff but unfortunately the pool wasn’t clean and my daughter contracted ring worm on her leg, We had a 2 day stay and disappointed that room service did not empty the bins or top up the complimentary coffee/tea and clean cups whilst we were out for the day.
2 nachten verbleven in februari 2024
Reactie van Sergi Hernàndez, GM op 19 mrt 2024
Dear Anthony,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay.Please rest assured that we take matters of hygiene and guest safety very seriously, the pool is maintained daily and tested weekly so that the quality and cleanliness of the pool water is guaranteed.Additionally, we apologize for the lapse in our housekeeping services during your two-day stay. Our team strives to maintain high standards of cleanliness and guest satisfaction, and we regret that we fell short on this occasion. We will address this with our housekeeping staff to ensure that such oversights are not repeated.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Warm regards,

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Allowed early access to our room which was great and the pool & sauna are lovely. Ate a delicious lunch. Very relaxing atmosphere & so easy to get to airport with the free hotel bus. We ere unable to access the internet in our room - very disappointing. Receptionist said it was due to the rain! Rubbish because we still couldn't get it when the weather turned dry.
1 nacht verbleven in maart 2024
Reactie van Sergi Hernàndez, GM op 14 mrt 2024
Dear Donald,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the early access to your room, the pool, and sauna facilities, as well as the delicious lunch during your stay. It's wonderful to know that you found our hotel's atmosphere relaxing and that you found our free hotel bus service convenient for getting to the airport.However, we sincerely apologize for the inconvenience you experienced with the internet access in your room. Please rest assured that we take your concerns seriously, saturday's rain caused a service outage from our telecommunications provider which they were unable to repair until the following day. We apologize for any frustration this may have caused during your stay.Should your travels bring you back to our area in the future, we hope to have the opportunity to provide you with a much improved experience.Warm regards,