DO NOT STAY I booked a non smoking room and tried to cancel that day and wasnât allowed. So I went to check in the night of my trip, front desk denied they were called about cancellation. Gave me a room that smelled like smoke, was told maybe someone smoked in there last(really??!!) asked for another room, this one also smelled like smoke, the mattress was dirty, floor was dirty along with windows. I could not stay there with my daughter, it was disgusting. I had to book another hotel at 11 at night. This should not even be offered on Expedia as a property itâs embarrassing. I will be fighting for a refund.
The staff was nice and let us check-in early at 1pm since we had to change for a wedding and leave by 1:20pm. The AC worked well however the rest of the room was a mess. All the furniture was beat up.There was no mini fridge or microwave. The bathroom was dirty and we did not shower there. There was no soap or shampoo.There were 2 towels and 1 hand towel that looked dirty. The topper on the bed was beat up and had cigarette burns. The pillows were so old and flat. The complimentary breakfast was only bread, bagels, cereal, & coffee without even hard boiled egg. It was noisy at night and felt unsafe to go outside. It was a non smoking room that smelled like smoke. The smoke detector was disconnected and put in a drawer. Honestly this was the most run down motel I've stayed in my life.
The pictures on Expedia are very misleading. The pictures make this place look amazing! This is not the case at all. The reception office is very rundown and dirty. I was very hesitant on even getting a key. When I unlocked the door and went in to the room, my husband and I were completely shocked!! This room is very rundown. The office chair was completely torn, burn marks in the sheets to to mention very diry. We walked back out immediately and went to the reception and told her we cannot stay here because is very rundown and not clean. I returned the key. She offered me another room and I declined. She said Expedia would have to get in touch with her to issue a refund. I have reached out to Expedia 3 times now and they have yet to make contact with this lady at the desk. They called and emailed and still no response. They said I need to wait 72 hours for the hotel to respond. This is unacceptable. I recommend anyone looking at this hotel to look elsewhere.
I liked that I was treated fairly and not given resistance, but the beds were filthy, so were the towels, and tub, and toilet. I was shown a second room but it was in the same condition.
No soy una persona de poner receñas pero la mala experiencia que tuve aqui no me deja otra opcion. Reserve el Hotel con anticipacion en linea. Pedi una habitacion smoke free. Yo no fumo y tampoco mi familia. Cuando llegue alla primero no podia abrir la habitacion tuve que regresar dos veses a la oficina hasta que una persona de servicio me abrio la habitacion y sorpresa olia terrible. Aparte que el sitio por fuera es un desastre suciedad y mal olor por todos lados. Pero ya era muy tarde no queria ir a otro lugar a buscar. La sopresa fue que la habitacion que me dieron olia Horrible, fui para que me dieran otra habitacion y muy groseramente me dijeron que no tenian otra habitacion que alli me tenia que quedar. Les dije que yo no podia quedarme en esa habitacion,
Yo estaba con mis pequeños hijos y mi madre no me podia quedar en esa habitacion me tuve que ir de alli. Si pudiera dar una receña de -0 lo haria.
The upkeeping of the cleaning could be done with a little more effort. The room is spacious but cleanliness is important. It is however located next to food hubs and shopping malls. So thats the only good thing. The hotel is a little drive out of the city area.
Upon arriving there were people moving tubs and boxâs, I can on assume the were dealing some kind of eviction. There were people smoking and playing loud music well after midnight. The keys didnât work to the room, the front desk work told me to wait 5 minutes before trying to use them or put the hatch on to enter and exit until in began to work. Iâve stayed at all kinds of properties, but Wyndham should be ashamed of this one. I canât stay here in good faith or health.
Dirty with tub not draining bed had a hole in it the size of a person pillows were dirty and smelly drug bags all over the shelfâs left came back and lock was locked from inside the one for security that can only be closed from inside staff weâre unfriendly room was moldy also lights in bathroom and sink area was flickering because of broken switches was hazardous two towels for a 5 day stay there was more like mirrors had smearing on them and not cleaned the guy snatched the room card out of my hand when checking into my room
We couldn't stay. It was awful. Pictures on the website is extremely deceitful. This hotel should not exist. Absolutely horrific. Never done a review before despite my wide travels and stay in various places all over the world. Had to do this one.