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Beoordelingen van The Marshall Suites

3.5 out of 5
The Marshall Suites
350 NE High School Road, Bainbridge Island, WA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 599 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 257 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1006 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helemaal prima, hele goede bedden , goed schoon en goed continental breakfast. Top.
1 nacht verbleven in juli 2019

8/10 – Goed

Elaine

Positief: Netheid, staat van de accommodatie en faciliteiten
Parking was accessible
1 nacht verbleven in mei 2024

10/10 – Uitstekend

CHRISTI

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Underground garage was a great way to unload our bags and check in without getting drenched
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor op 23 mei 2024
Thank you for staying with us, hopefully we will see you next time.

6/10 – Redelijk

Micki

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Property overall was nice. Need more of an eye of detail for cleaning. Found several pieces of small and large debris on floor that had been missed. The under rim of the toilet was bad. Bed presentation was nice, remaining room and bathroom presentation could improve. Breakfast and snacks were a nice touch
2 nachten verbleven in mei 2024
Reactie van Front Desk Supervisor op 23 mei 2024
Thank you for bringing this to our attention. We will talk to our house keeping team. We hope you will stay with us in the future.

8/10 – Goed

Della

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The bagels available for breakfast are awesome
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor op 20 mei 2024
Thank you so much for your stay with us. We appreciate your business and hope to see you again in the future.

10/10 – Uitstekend

Becky

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was A plus
4 nachten verbleven in mei 2024
Reactie van Front Desk Supervisor op 20 mei 2024
Thank you so much for your stay with us. We appreciate your business and hope to see you again in the future.

6/10 – Redelijk

MELANIE

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
.
2 nachten verbleven in mei 2024
Reactie van Front Desk Supervisor op 20 mei 2024
If you'd like to reach out to us so that we know how to make that 3 into a 5. Thank you so much for your stay with us. We appreciate your business and hope to see you again in the future.

10/10 – Uitstekend

Rich

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very quiet area, a brief but pleasant walk uphill from the ferry station
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor Alissa op 9 mei 2024
Thank you for staying with us! We hope to see you Next time

4/10 – Matig

Tyson

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I was given a hotel room that someone was currently staying in, so I had to get a different room. Luckily, nobody was inside the room when I walked into it. The cable was then out in the room.
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor op 23 mei 2024
We do apologize about this incident and we have taken the appropriate measures to make sure this does not happen again.

8/10 – Goed

Patsayar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor Alissa op 9 mei 2024
Thank you for staying with us!

10/10 – Uitstekend

Eugene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front desk Supervisor op 9 mei 2024
Thank you for staying us.

4/10 – Matig

Edwin, Poulsbo

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I have stayed here before over the last 3 years. Here is how our experience was this last weekend. The property is a good location and has been upgraded. Breakfast selection was great, staff was happy and professional. A few things that made the stay not great. 1. Bed was not comfortable, mattress had a sunken part in and was not comfortable at all. 2. There were small black flies in the bathroom shower area. 3. TV had no service, not capable of screen sharing options from cell phone to watch a sports game since everything on the island closes around 9pm. Was hoping staff would bring it up and offer a discount or something to acknowledge the inconvenience.
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor. op 9 mei 2024
Our employees would have loved to address the issues, if they were brought to our attention before check-out.The cable was something our facility couldn't fix due to the cable being cut for the island, police had informed us about the issue.

10/10 – Uitstekend

Angela

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Front Desk Supervisor Alissa op 9 mei 2024
Thank you for staying with us!

8/10 – Goed

Alejandra

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
No swimming pool or spa
1 nacht verbleven in mei 2024
Reactie van Front desk Supervisor op 9 mei 2024
Our facility doesn't own either of those amenities, but there is a local pool just up the street that we generally will send guests to if we were asked about.Thank you for staying with us!

10/10 – Uitstekend

Mick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Avery nice quiet stay for 2nights. Visiting from New Zealand & would certainly recommend and return to if visiting beautiful Bainbridge Island again. Kind regards Mick & Sharyl.
2 nachten verbleven in april 2024
Reactie van Mo op 4 mei 2024
Thank you so much for your kind review! We're so glad that you enjoyed your experience.

6/10 – Redelijk

Madeline

Positief: Netheid
I wanted to love this place-- but it was just OK. Over a mile out of town (so, no walking to/from downtown). I wouldn't have called what I had a "suite"-- standard 2-bed motel room with a wide entryway with counter (no seats), small fridge and mini microwave, paper plates, no coffee maker. One uncomfortable armchair and a desk chair. View of an inner courtyard (other people's windows). The included breakfast was adequate, but nothing more; only seating is at high tables with stools, listening to the conversation of 2 employees at the front desk. Place recommended for dinner (within walking distance) is not truly a "pub", but an unbearably noisy sports bar with so-so food. On the plus side, it was clean, bed was comfy, there was an extra blanket in the closet.
1 nacht verbleven in april 2024
Reactie van Mo op 4 mei 2024
We appreciate your feedback and we hope to see you again soon!

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We just felt very at ease and all the staff we came in contact with were really supportive, friendly and helpful. Especially comforting when we were stressed out finding lodging.
1 nacht verbleven in april 2024
Reactie van Mo op 4 mei 2024
Thank you so much for your feedback. We're always looking to provide the best service possible, so we appreciate hearing what you think.

10/10 – Uitstekend

michael, Naples

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern, clean and comfortable. Free parking in a garage that’s as secure as Fort Knox though parking on the street is just as safe. The night manager is an angel. Would stay again in a heartbeat.
1 nacht verbleven in april 2024
Reactie van Mo op 4 mei 2024
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.

10/10 – Uitstekend

JANET

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Mo op 4 mei 2024
We appreciate your feedback and we hope to see you again soon!

10/10 – Uitstekend

They call me

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will stay here every time we can
2 nachten verbleven in april 2024
Reactie van Front desk supervisor op 28 apr 2024
Thank you for staying with us, we appreciate you.

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean with friendly and helpful staff. Free breakfast options were waffles, hard boiled eggs, toasted bagels, oatmeal, fruit, and cereal. Free snacks and beverages were incredibly helpful for our days of adventuring the island. The walk from the ferry terminal is not bad at about 20 minutes. We would definitely stay here again! My 12 year old loved it too.
1 nacht verbleven in april 2024
Reactie van Christine op 17 apr 2024
Thank you so much for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Berries

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Christine op 17 apr 2024
Thank you so much for your stay with the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

4/10 – Matig

Gail

Despite the listed amenities and pictures on their website, there are no coffee pots in the rooms. As I was told by the front desk. Very disappointing.
1 nacht verbleven in april 2024
Reactie van Christine op 13 apr 2024
We are very sorry Gail. The City of Banbridge has banned all containers for coffee, condiments and serving ware. We were not able to find products that met their regulations so we just had to remove them. We do however offer coffee in the lobby from 6:30a to 10pm daily.

10/10 – Uitstekend

Christian

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Excellent
1 nacht verbleven in april 2024
Reactie van Christine A. Cochran op 9 apr 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 – Goed

Chris

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Christine Cochran op 9 apr 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

10/10 – Uitstekend

Mike

Xxx
4 nachten verbleven in maart 2024
Reactie van Christine op 4 apr 2024
Thank you so much for your stay at the Marshall Suites Hotel. We sincerely appreciate your business and look forward to serving you again.

10/10 – Uitstekend

Carter

Very simply furnished but large clean room
1 nacht verbleven in april 2024
Reactie van Christine op 4 apr 2024
Thank you so much for your stay at the Marshall Suites Hotel. We sincerely appreciate your business and look forward to serving you again.

10/10 – Uitstekend

Ralph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great!
1 nacht verbleven in maart 2024
Reactie van Christine op 2 apr 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

8/10 – Goed

Daisy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was clean, convenient and friendly
1 nacht verbleven in maart 2024
Reactie van Christine op 2 apr 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

10/10 – Uitstekend

Cholena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Christine op 2 apr 2024
The team at the Marshall Suites Hotel thank you for your stay with us. We appreciate your business and look forward to serving you again.

6/10 – Redelijk

William

Reisde met partner
Positief: Netheid
Your property had average maintenance and no dining options, although a very minimal breakfast was provided
1 nacht verbleven in maart 2024
Reactie van Christine op 26 mrt 2024
Thank you for your stay with us. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Samuel, Northridge

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay when visiting Bainbridge
1 nacht verbleven in januari 2024
Reactie van Christine op 26 mrt 2024
Thank you for your stay with us. We greatly appreciate your business and look forward to seeing you again in the future.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Christine op 23 mrt 2024
Thank you so much for staying at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.

8/10 – Goed

Emily

Reisde met familie
Some early neighbor noise and minimal exercise room. But all else, clean, friendly and comfortable stay.
1 nacht verbleven in maart 2024
Reactie van Christine op 21 mrt 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service
Nice property. Clean, but had a very strong antiseptic smell. Staff was very nice.
1 nacht verbleven in maart 2024
Reactie van Christine op 21 mrt 2024
Thank you for your stay with us. We appreciate your business and look forward to serving you again in the future.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kind and welcoming front desk staff.
1 nacht verbleven in maart 2024
Reactie van Christine op 16 mrt 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again in the future.

10/10 – Uitstekend

Rita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Toilet flush was stuck,
1 nacht verbleven in maart 2024
Reactie van Christine op 16 mrt 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again in the future.

10/10 – Uitstekend

Foad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and accommodating staff, this was our third stay and we will be continuing to stay here when we come back to Bainbridge island.
3 nachten verbleven in maart 2024
Reactie van Christine op 13 mrt 2024
Thank you so much for your continued business. We truly appreciate your stay with us and look forward to serving you again in the future.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and fresh without perfumes. Windows open and have nice shades. Everything worked as it should. Staff was mostly pleasant. No restaurant in hotel, but a couple options nearby. The coffee was pretty ok. The breakfast foods were ok, rather typical. However, you could grab a snack anytime of day...fresh fruit always available. Parking was very good. Overall, a pleasant stay.
2 nachten verbleven in maart 2024
Reactie van Christine op 12 mrt 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

8/10 – Goed

Pamela, Seattle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bed was comfortable even though it was softer than I like. There are bedside lights so you can read in bed. The internet connection was a bit spotty--I think it can vary depending where you are in the building, because I haven't had this problem before. Sadly, the room had no cups suitable for heating up water for tea in the microwave. But these are available in the lobby.
1 nacht verbleven in maart 2024
Reactie van Christine op 12 mrt 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Christine op 12 mrt 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

10/10 – Uitstekend

SONNETTE

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Beautiful property. The hallway smells great. Maybe one thing to point out - one, very slow elevator.😞
1 nacht verbleven in februari 2024
Reactie van Christine op 6 mrt 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future.

6/10 – Redelijk

Brandy St

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
If you have any interaction with the weekend desk staff, I hope it’s the young lady who is a Navy spouse, with long braided hair, who worked the evening shift, when we checked in. Extremely friendly, and helpful. While her counterparts from the morning shift, were rude and condescending. The concept of customer service must be lost on the two women who worked in the morning
1 nacht verbleven in februari 2024
Reactie van Christine op 29 feb 2024
Thank you for your stay with us. We so appreciate your business. I have reviewed your concerns with our morning staff and thank you for bringing this to our attention.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Christine op 12 mrt 2024
Thank you for staying with us at the Marshall Suites Hotel. We appreciate your business and look forward to the privilege of serving you again in the future.

10/10 – Uitstekend

Doug

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was super friendly and flexible to work with through some changes in my plans.
Reactie van Christine A. Cochran op 27 feb 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Christine A. Cochran op 27 feb 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Just wish there were stairs inside we could use. Some people don’t like Elevators.
1 nacht verbleven in februari 2024
Reactie van Christine A. Cochran op 27 feb 2024
Thank you so much for your stay with us. We appreciate your business and look forward to serving you again in the future..

2/10 – Ontzettend slecht

Kalpanatit

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 Stars
We had ants in our bed. The street noise was extremely loud. Neighbors above were smoking and the noise from their stomping was all night. If not for the friendliness and diversity of the staff we would have left.
1 nacht verbleven in februari 2024
Reactie van Christine op 29 feb 2024
Thank you for your stay with us. We appreciate your business. We had our pest control service check and service the suite you occupied. We were unable to find any evidence of ants. We did notify the guests that were above you they are no longer welcome to stay with us. We apologize for your inconvenience during your stay.

8/10 – Goed

Patrick D

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Christine A Cochran op 22 feb 2024
Thank you for your stay at the Marshall Suites Hotel. We appreciate your business and hope to have the privilege of serving you again in the future.

10/10 – Uitstekend

Ann

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Would stay there again!
2 nachten verbleven in februari 2024
Reactie van Christine op 20 feb 2024
Thank you so much for your stay at the Marshall Suites Hotel. We appreciate your business and look forward to serving you again.