Vakantie en citytrip naar Armonk

The hotel staff is friendly; however, they have not been particularly helpful when responding to questions regarding the rooms, as staff members often seem unsure of the answers. I also found some interactions with the housekeeping staff to be less courteous than expected. Additionally, there appears to be a language barrier with some members of the housekeeping team, which can make communication difficult.

Zeer goed gesitueerd

Didn’t know the room faced a cemetery and the bed sheets were dirty. I also didn’t receive the $10 food credit for the stay. The staff did address the issue with the sheets right away which was great. Sent messages to the hotel via Expedia but did not receive any correspondence back from the hotel.

The hotel and room were clean. However, there are 2 separate elevators: one to the lobby and one to the floors that need a room key. The morning I was leaving I went to the lobby to get a coffee to go, got on the elevator to go down to street level and a homeless guy who was in the lobby jumped on the elevator with me and the door closed. I was very scared, as he was yelling profanities and pacing back and forth! When the door opened I ran out to get away from him. Security or employees need to pay attention to what is going on in the lobby!!! I would not stay here again!