Dear Mr Jenkins, we are very sorry to read that your stay in our hotel was not positive. Our staff are flexible and available to better manage customer needs. Concerning the issues found in the room, it seams that you did not reported the questions to our staff, expecially the issue of the shower. If the problems found could not be solved we were ready to propose a room change. I hope it will give us the opportunity to welcome you again, perhaps in one of our Superior Plus rooms Best Regards

Gentilissimo sig. Roberto, grazie molto del tempo che ci ha dedicato nel scrivere questo ottimo giudizio sul suo soggiorno da noi. Cerchiamo di fare il nostro lavoro al meglio, regalando agli ospiti esperienze positive. Alla prossima Cordiali saluti