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'Nothing'

'We really enjoyed our stay! This was our first visit to Balsam Lake, and we'll definitely be back. The room was very comfortable, the bed was great, and the location was excellent. Thank you for a wonderful stay!'

'Stayed here overnight for a wedding and the room was clean and well-maintained and the staff was very professional and friendly.'

'I had cockroaches in my room. Killed one and couldn’t catch others. Made it very difficult to relax and try to sleep. I have photos and video if proof is needed. The sheets were also stained, and the bathroom towels were tattered and ripped. I would like a refund.'

'Our room was ready and clean. Staff provided extra towels for us. The disappointment was that although we were told breakfast was available starting at 6:30 am, there was nothing other than overnight coffee available at 7 am. Using the phone for contact in the common area meant the phone rang multiple times without anyone answering it.'