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Avis sur Pine Cliffs Ocean Suites, a Luxury Collection Resort & Spa

5 out of 5
Pine Cliffs Ocean Suites, a Luxury Collection Resort & Spa
Praia da Falesia, PO Box 644, Albufeira

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 47 avis sur 73." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 73." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 73." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 73." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 73." "

9,8/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle plage, belles installations, bons restaurants.
Séjour de 6 nuits en juillet 2023

2/10 Horrible

Clément

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rien à part les jardins
Séjour de 4 nuits en novembre 2022

8/10 Bien

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel pour Noël
Magnifique hôtel avec 5 restaurants un bar avec un billard top
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

Marc

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Avis
Le service à la réception n'est pas à la hauteur du niveau 5 étoiles. Pas de places dans les restaurants. Rien dans le frigo de la chambre. Bruit des voisins. Horaires d'entrée et de sortie pas clairs. Seul point positif : cadre et architecture splendides
Séjour de 1 nuit en août 2020

8/10 Bien

corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2018

10/10 Excellent

Isabelle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pine Cliffs was incredible. The resort is stunning. We got engaged there, which was the highlight of our trip. The resort is close to nearby towns, hiking trails and attractions in Algarve. Everything is a short taxi away or they have a rental car service on the property. It was very convenient for our trip to Lagos. An ideal location in between everything with its own private beach. Staff was very friendly. It was warm and perfect beach weather in April. Did not have to pay for chairs on the beach. Be warned that it is a family resort with lots of kids. If you are going as a couple you may not be into that. I would stay there again. If you are looking for fresh fish, go off resort. All resort restaurants are over priced for catch of the day 120€ pp. If you go in town (Albufeira or to marina), catch of the day is 20€ pp and amazing food. The resort has a market on the Main Street, which is very handy for buying drinks, quick snacks or sunscreen. Bonvoy members: you cannot get points for your stay by booking through Expedia. I would recommend booking direct through Marriott.
Séjour de 8 nuits en avril 2024

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The entire property was in pristine condition, the room, the spa, restaurants and all other public areas. My only regret is only being able to stay there for two nights due to a tight travel schedule. We have promised to return and stay on the property for an entire week!
Séjour de 2 nuits en octobre 2023

8/10 Bien

Sebastian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Family resort
The Ocean suites are brilliant. Pools are lovely. Facilities, beach, surroundings grounds are idyllic. It is perfect for a holiday with kids - so much to do and areas to wander around. Felt very relaxing. Hotel staff are lovely and helpful. Downsides - not much variety for food and restaurants within the resort. Half of them closed or you can’t get a reservation. All of the kids food was covered in salt and not much variety or healthy options. Also the staff in the fine dining restaurants (particularly o pescador where we ate twice) are not as friendly or helpful and service is not 5 star quality. But staff at breakfast and the cafe and within the hotel/reception are very lovely and helpful. Overall I would return and felt like it was very good value for money.
Séjour de 9 nuits en mai 2023

10/10 Excellent

Annika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2023

10/10 Excellent

Gino D

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing property! Amazing service!
Séjour de 2 nuits en avril 2023

6/10 Satisfaisant

Chloe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Well maintained. Friendly staff.
Séjour de 7 nuits en mars 2023

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a beautiful property with an amazing beach. The 2 bedroom was suite was perfect for the 4 of us. Several restaurants within walking distance.
Séjour de 2 nuits en mars 2023

10/10 Excellent

Neil

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent experience but many things were closed during the off season
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Megan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful resort very family friendly
Really enjoyed our stay here. Tons of stuff for the kids but still had a luxury hotel feel. We stayed in the Ocean suites 2 bedroom) and with the kids it was helpful to have the kitchen and washer/ dryer.
Séjour de 1 nuit en août 2022

10/10 Excellent

James

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great property
Séjour de 3 nuits en juin 2022

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en avril 2022

10/10 Excellent

irina

Séjour de 1 nuit en janvier 2022

10/10 Excellent

Jeremy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An excellent experience overall. The staff were amazing. The food was excellent. The amenities are top-notch. The view, by far is the highlight and the best.
Séjour de 7 nuits en novembre 2021

10/10 Excellent

Miriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
It was such a beautiful resort to celebrate our anniversary. The property is located right off the cliffs and has a private access to the beautiful shores. Highly recommend this property and all the accommodations they offer!
Séjour de 3 nuits en novembre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing location and facilities
A beautiful property with access to an amazing beach. In the off season so not many restaurants were open and the ones that were, weren’t the best and expensive.
Séjour de 3 nuits en novembre 2021

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top! Kommen def wieder
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent time at the Ocean Suites, worth every penny!
Séjour de 7 nuits en septembre 2021

6/10 Satisfaisant

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wouldn't say this is a 5 star hotel. Certainly not a £420 a night hotel.
Séjour de 10 nuits en août 2021

8/10 Bien

jae

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mooie plek maar veel te druk
Was een mooie plek, echter veel te druk. Eten was overal erg goed maar aan de prijs. Prijs / kwaliteit een 7. Ligt fantastisch. Goed alternatief om s’avonds met de taxi een nabijgelegen uitgaanspleintje te bezoeken met een goed restaurant (la Cigale)
Séjour de 3 nuits en août 2021

10/10 Excellent

Elzbieta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for young kids
Heaven for families!! We have an under 2 year old and it had great facilities, even IT help with baby monitor, but the best was a massive lawn woth sun loungers where we could just spend a whole day in a shade of pine trees. Staff super nice too
Séjour de 7 nuits en juillet 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room service sometimes slow and forgetful, charged for ice :/ some of the restaurants weren’t open so little choice. Apart from that lovely hotel great beach access :)
Séjour de 6 nuits en mai 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a huge property with many activities available on-site for families of all ages to enjoy. The rooms are generous in size although the in-room amenities (like towels and coffee pods) were only sporatically supplied. We visited in the brief window of Portugal being a "green" country for the UK, so the hotel was still in the process of gearing up for such large crowds and the lack of staff was felt in certain areas. Breakfast at the hotel restaurant, for instance, was a zoo and best avoided. In general, the wait for any food and drink service was excessive, but at least the guests had a beautiful environment and lovely weather in which to wait. I would return.
Séjour de 7 nuits en mai 2021

8/10 Bien

Turan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Fab resort but needs better management
The resort is excellent, technically a small village. Great cliffs, beach and with plenty of greens. The rooms are comfy and large enough. Main problem in this visit was the resort wasnt built to cope with so many people.It was packed and was almost impossible to get a table in any of the restaurants. I felt really sorry for the waiters who were running around like headless chicken to meet the demand. The breakfast que remind me of communist era people queing to buy simple goods. It was clear the number of facilisties didnt meet the demand to some extent due to understaffing. Another issue was reception staff, many struggled with english and we were given wrong information on few occasions.
Séjour de 4 nuits en mai 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and great restaurants! Shame they couldn’t provide English newspapers though!
Séjour de 7 nuits en septembre 2020

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2020

10/10 Excellent

Nima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2020

2/10 Horrible

Jill, London

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This place was far too busy. It did not have sufficient sun loungers. They charged 90 Euro’s for a sun lounger in the beach. Food in restaurants was poor except for the Japanese restaurant. One to be avoided
Séjour de 6 nuits en août 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceeded our expectations. This was our first visit to Pine Cliffs and we are already planning to go back.
Séjour de 4 nuits en février 2020

10/10 Excellent

Sabeeh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay
What an amazing resort! The staff were lovely. They catered to our every need. The room (which we upgraded upon arrival for a fee) was clean, modern and comfortable. There was an issue with the bathroom sliding door but was fixed within 10minutes. Room service, although pricy, was great. The beach is amazing and only 5 minutes from the Ocean Suites resort. The spa is great! Prices are on the high side. Only thing that can be slightly improved is the breakfast. Although there was variety, it isn't the best breakfast I've ever had. And a long walk away! But that's being picky.
Spa pool
Sunset at beach nearby
Ocean Suites
Séjour de 2 nuits en janvier 2020
Réponse de pinecliffsoceansuites le 17 févr. 2020
Dear Sabeeh, we are very happy to learn about your pleasant experience here. Thank you for staying with us and we hope to welcome you again any time soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good resort! It's fantastic for family
Séjour de 1 nuit en décembre 2019
Réponse de pinecliffsoceansuites le 17 févr. 2020
Dear guest, thank for your review, we are very happy you enjoyed staying with us.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome! Couldn’t be better!! Impeccable rooms, the amazing food, the well designed outdoors, the cliffs/ beach, the water ... just awesome!! Coming back soon!!!
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly, polite and courteous staff throughout. Made our 18 m daughter feel v special and welcome.
Séjour de 4 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large quiet room with a view of the pool and golf course. The walk to the beach and the sunset over the cliffs are breathtaking. However, we were surprised to see that the private beach was so cramped. Also, the food was very expensive and not very good compared to local restaurants.
Séjour de 7 nuits en septembre 2019

6/10 Satisfaisant

JB, Newport Beach, CA

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Let me first start by saying that there is no doubt that the property is beautiful and that the facilities are consistent with what you would expect from a luxury resort. However, the staff is inattentive and scarce. Additionally the food prices at the resort are almost 5x-8x higher than even the highest-end luxury restaurants in Portugal. We had dinner for 4 at the piri piri steak house and spent nearly 460 euros. Having spent time in Lisbon and Porto before our arrival, we had become well-versed with the expected prices in Portugal; and there is no other way to say it, the food at the resort is a rip off! Had the food been something spectacular I would not have cared as much, but the food is mediocre at best. My feeling is that it’s a good place to stay and relax but do not buy anything from there. Another example is the 50 euro bottle of sunscreen I bought from the pharmacy there. As I said, buy nothing from there!
Séjour de 4 nuits en septembre 2019

10/10 Excellent

Anna

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Staff very friendly. Desorganized and messy breakfast at the two options included.
Séjour de 4 nuits en juillet 2019
Réponse de pinecliffsoceansuites le 15 juil. 2019
Dear Anna, thank you for your valuable feedback. We apologize for the bad experience at the breakfast as we have started to serve it at Corda Café for one month now and we are still refining the service. We hope to see you again soon! Best regards!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juin 2019
Réponse de pinecliffsoceansuites le 15 juil. 2019
Thank you for providing us your valuable feedback. Best regards!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2019
Réponse de pinecliffsoceansuites le 15 juil. 2019
Thank you for providing us your valuable feedback. Best regards!

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful property and great staff. Service at restaurants needs work. Also pools are not heated and are quite cold for kids.
Séjour de 6 nuits en juin 2019
Réponse de pinecliffsoceansuites le 15 juil. 2019
Thank you for providing us your valuable feedback as we are constantly trying to improve our services and facilities. Best regards!

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This s a stunning resort in every regard
Séjour de 7 nuits en mai 2019
Réponse de pinecliffsoceansuites le 15 juil. 2019
Dear Roy, thank you for your lovely feedback. We are glad that you had a remarkable experience here. Always feel welcome back!

6/10 Satisfaisant

Voyageur vérifié

Séjour de 4 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The accommodation was super and suited our needs. However, we were disturbed daily from the noise and the view of the building site within 20 metres of our room and the pool area. There was a crane in use several times daily and there was a constant noise and disturbance from grinders, power tools and cement mixers throughout the working day. The hotel staff were pleasant when we voiced our concerns about the health and safety aspects of the disturbance and our concerns over health and safety when the crane arm was swinging over into the pool area. However, they did nothing about it and worse more never thought it important enough to advise us prior to our visit. We should have had the option to move to alternative premises rather than have to put up with the disturbance which rather ruined our holiday.
Séjour de 10 nuits en avril 2019
Réponse de pinecliffshotel le 8 mai 2019
Thank you for taking your time to give us your valuable feedback.We apologize for the noise problem caused and we are sure to work to improve that. Best regards!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2018

8/10 Bien

Fiona, Lisbon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was excellent and staff lovely just a few details missing but overall was fantastic!
Séjour de 3 nuits en octobre 2018
Réponse de pinecliffsoceansuites le 19 mars 2019
Dear Fiona, thank you for your comment. We are glad you had a lovely stay and we hope to see you again soon. We are always trying to improve our services and deliver the best experience for our guests. Best regards.