2/10 – Ontzettend slecht
Kathryn
9 jul 2025
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Here's a more polished and professional rewrite of your message while keeping the tone direct and honest:
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We stayed at the hotel from June 27 to June 29 for a lacrosse tournament. Unfortunately, our experience did not meet expectations. Upon check-in, the front desk staff simply asked for my name, handed me the room key, and pointed toward the elevators. There was no information provided about the hotel—no mention of breakfast hours, restaurant schedule, or amenities like the pool or gym, which I never ended up locating.
When we got to the room, we were exhausted and went straight to sleep. Later, when we used the bathroom, we found the sink dirty and full of hair, as if someone had just shaved and it hadn't been cleaned. There was also no fan in the bathroom, and the ceiling was peeling and sagging. I reported the issue both through Expedia and directly to the front desk, requesting that housekeeping clean the room by 2 PM. I received no apology or acknowledgment—just silence.
When we returned around 8 PM, the room still hadn’t been cleaned. I called the front desk and explained the situation, including that I work in the hotel industry and understand that housekeeping may not be available that late. I simply requested some fresh towels and that the trash be removed. Someone came up with towels and trash bags, but when I asked if I could hand him the trash, he replied, “I’m not here to take your trash.” At that point, I didn’t even bother
Kathryn
2 nachten verbleven in juni 2025