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Avis sur Mercure Aberdeen Caledonian Hotel

4 out of 5
Mercure Aberdeen Caledonian Hotel
10-14 Union Terrace, Aberdeen, Scotland

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 346 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 399 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 162 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 1001." "

8,2/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

SC

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your 8/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

4/10 Médiocre

Lucas

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff could be polite and more friendly! Dirty rooms, broken furniture and broken windows
Séjour de 1 nuit en juillet 2023
Réponse de Mir le 30 août 2023
thank you for your feedback. I am sorry about the issues experienced with my team and i sincerely apologise for it.I acknowledge your comments about the hotel needing a refurb and this is being worked on in the background with the owners. we do hope to have an opportunity to serve you better in the near future.Kind Regards,Aamir

10/10 Excellent

Wicem

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect !
Everything was perfect and a special thank you to Sophie and Malatil for being so kind and smiling everyday !
Séjour de 5 nuits en mai 2023
Réponse de Mir le 15 juin 2023
Thank you so much for your kind words. i am pleased to note that Sophie and Malatl made your stay enjoyable.we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Kind Regards,Aamir Mir

6/10 Satisfaisant

JAMEL

Séjour agréable à Aberdeen
Accueil basic.. pdj classique et basic. Confort hôtel ok . Rideau fenêtre n’occultait Pas bien donc réveil très très tôt! Il faudra revoir ça. Pas chaîne internationale sur la TV...
Séjour de 3 nuits en juin 2019
Réponse de Victoria le 22 juin 2019
Thank you for your review Jamel. We are glad you enjoyed your stay overall and aplogise that the lack of international channels caused any inconvenience.

8/10 Bien

Corinne

Agréable séjour
Hôtel bien situé,grande chambre confortable, petit dej sympa.
Séjour de 3 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel établissement, accueillant, propre et confortable. Bien placé en centre ville. Seuls petits bémols : manque d’aération dans la salle de bain et chambre qui mériterait une clim car il y fait vite chaud en été.
Séjour de 2 nuits en août 2018

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Nicolas, delft

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
almost perfect but
Windows insulation to be improved because I heard traffic and people in the street One cup was dirty.

6/10 Satisfaisant

Malcolm

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and the rooms are modern, spacious and very clean. Breakfast continues to be of average quality. Stayed Sunday overnight - an incredible amount of loud booming music noise coming from the clubs across the railway bridge, until 2 am, resulting in only getting 4-5 hours of sleep. Also, the room we were in (115) did have a very bright light, right outside the window, which did shine right through into the room.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Giselle

Les points forts : Propreté, personnel et service, équipements
This hotel was the perfect stay in Aberdeen! It was so close to everything and the staff was so nice. There were some minor issues with cleanliness but they remedied them very quickly. I would stay here again.
Séjour de 3 nuits en avril 2024

10/10 Excellent

David, Carnoustie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An old hotel but clean, quiet and the staff were very pleasant. Would definitely stay again.
Séjour de 1 nuit en avril 2024

8/10 Bien

james

Les points forts : Propreté, personnel et service, équipements
old property,very clean,but the decor is a bit tired
Séjour de 1 nuit en avril 2024

2/10 Horrible

Barbara, humble

Séjour de 2 nuits en avril 2024
Réponse de Mir le 14 mai 2024
Dear Guest,thank you for your rating. i am sorry to note that you didn't have an enjoyable experience with us. I hope we will have an opportunity to serve you better in the near future.Kind Regards,Aamir

4/10 Médiocre

Jacqueline

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were really nice and helpful. The hotel is in really good location, easy walking distance for transport, shops and dining options. The downfall of the hotel is its interior, its in need of a serious update, we have stayed here a few times and on our last visit said we would not be back, it has been a year or so since then and we see the difference, our standard room was very small, it should have been for a single person, you just about fell onto the bed as you entered the room, there was a single wardrobe and a single bedside table, no place to store luggage, furnishings in the room were chipped and marked, the wall at the bed had holes, the bottom of the beding and carpet was stained. The bathroom wasn't any better, the water from the shower had a poor water flow, taps were difficult to turn, the few fittings were loose. The hotel was just not what you would expect for a four star, the tea/coffee in the room was sparse. The only good points were the staff and the location.
Séjour de 3 nuits en avril 2024

8/10 Bien

Malcolm

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Complimentary upgrade to a really lovely spacious room overlooking union terrace. WiFi not working in the property - advised long after check-in. Reception staff not always around when needed in evening or morning. Breakfast offering fair - service a little unfriendly initially then mellowed and became friendly. Parking limited at rear of property, golden square very nearby and good value. Overall, a good hotel, with just some tweaks in customer service needed.
Séjour de 1 nuit en avril 2024
Réponse de Mir le 14 mai 2024
hi Malcolm,thank you for your feedback. I am sorry that we didn't get in touch earlier about the issues with our Wifi. i take this on board on behalf of my team. i note your comments about our reception team and the F&B team and will be sure to address this with them.we do hope to have an opportunity to welcome you back to the hotel for a more enjoyable and relaxing stay in the near future.Kind regards,Aamir

10/10 Excellent

Diana

Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Morgan

Séjour de 2 nuits en avril 2024

10/10 Excellent

Phamila

Séjour de 1 nuit en janvier 2024
Réponse de Mir le 9 avr. 2024
thank you for your 5/5 rating. we really appreciate it. we look forward to welcoming you back to the hotel for an enjoyable experience in the near future.Kind regards,Aamir

8/10 Bien

Billy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Mir le 9 avr. 2024
thank you for your 4/5 rating. it is much appreciated.we look forward to welcoming you back to the hotel for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

6/10 Satisfaisant

Ailsa

Les points forts : Propreté et personnel et service
Breakfast was good Shower wasn’t great
Séjour de 1 nuit en avril 2024
Réponse de Mir le 9 avr. 2024
hi Ailsa,thank you for your feedback and rating. I am pleased to note the breakfast on offer was to your liking. i have noted your comments about the shower and have shared them with the maintenance team to address.i do hope to welcome you back to the hotel for a more enjoyable stay in the near future.Kind regards,Aamir

8/10 Bien

Guillaume

Les points forts : Propreté et personnel et service
Very good location. Friendly staff. Rooms need modernization. No plug socket next to bed. TV no the best.
Séjour de 2 nuits en avril 2024
Réponse de Mir le 9 avr. 2024
Dear Guillaume,thank you for your feedback. I am pleased to note my team mates looked after you well. we acknowledge the comment about the hotel needing modernisation and this has been put forward to the asset owners.Kind Regards,Aamir

4/10 Médiocre

Garry

Voyage en couple
Les points forts : Propreté et personnel et service
Wine bar opposite hotel partying till 2am. Windows are old single glazed sash type, did nothing to dull the noise. So if in a Union Gardens facing room, be prepared to be kept awake. Staff were excellent, as was breakfast. Room was spotless. Just the noise. Would stay again but would be sure to get a room to the rear of the property without a view.
Séjour de 1 nuit en mars 2024
Réponse de Mir le 2 avr. 2024
Hi Garry,thank you for your feedback. I am sorry to note the inconvenience caused by the noise from out with the hotel. the hotel is yet to benefit from a double glazed window refit and it is our intention to do this in the near future. I am pleased to note my team mates looked after you well. we look forward to welcoming you back to the hotel for a relaxing and enjoyable stay.Best Wishes,Aamir

10/10 Excellent

Rory

Séjour de 1 nuit en mars 2024
Réponse de Mir le 14 mai 2024
Dear Rory,thank you for your 5/5 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Kind regards,Aamir

4/10 Médiocre

Iain

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property is very tired and definitely not 4 star - worn carpets and chipped paint work everywhere
Séjour de 2 nuits en mars 2024
Réponse de Mir le 28 mars 2024
Thank you for your feedback Ian. i acknowledge your comments about the age of the property. the hotel in yet to benefit from a full refurb. we do hope to welcome you back in the near future for a welcoming stay.Kind Regards,Aamir

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Mir le 25 mars 2024
thank you for your 4/5 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing stay.Kind Regards,Aamir

2/10 Horrible

Ronald

Voyage en couple
Room was awful
Séjour de 1 nuit en mars 2024
Réponse de Mir le 25 mars 2024
hi Ronald,thank you for your feedback. I am sorry to note the room wasn't to your liking. had this been highlighted to us whilst at the property, we would have happily offered a solution.we do hope to have an opportunity to serve you better in the near future.Kind Regards,Aamir

6/10 Satisfaisant

Darren, Benfleet

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is very dated and the noise at night was terrible. Very hard to sleep. Also the room was cold. I think they need to invest in d0uble or triple glazing.
Séjour de 3 nuits en février 2024
Réponse de Mir le 9 févr. 2024
Thank you for your feedback. I note your comments about the windows and rest assured this has been presented to the owners and will be addressed in due course.Kind Regards,Aamir

10/10 Excellent

Rosalind

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
my one night in Aberdeen
Séjour de 1 nuit en février 2024
Réponse de Mir le 9 févr. 2024
thank you for your 10/10 rating. it is much appreciated. we are delighted to know you had an enjoyable night in Aberdeen. we look forward to welcoming you back to the hotel for a relaxing and enjoyable stay in the near future.Kind regards,Aamir

8/10 Bien

Einar

Mercure er bra, god service. Setter stor pris på badekar, helt topp.
Séjour de 3 nuits en janvier 2024
Réponse de Mir le 9 févr. 2024
thank you for your rating and lovely feedback. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

10/10 Excellent

ELAINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay
Good service clean room friendly staff no complaints
Séjour de 1 nuit en janvier 2024
Réponse de Mir le 9 févr. 2024
thank you for your 10/10 rating and your lovely feedback. I am delighted to note my team mates looked after you well. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Best Wishes,Aamir

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mir le 9 févr. 2024
thank you for your 5/5 rating. it is much appreciated.Kind regards,Aamir

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Mir le 9 févr. 2024
thank you for your 10/10 rating. it is much appreciated.Kind regards,Aamir

8/10 Bien

Sverre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with a good location
A good hotel with a very good location for the whole town of Aberdeen. Nice people and a good continental breakfast.
Séjour de 2 nuits en janvier 2024
Réponse de Mir le 9 févr. 2024
Thank you for your feedback. I am pleased to note the team looked after you well. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Best Wishes,Aamir

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Mir le 9 févr. 2024
thank you for your 8/10 rating. it is much appreciated.Kind regards,Aamir

6/10 Satisfaisant

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Room is very amazing, I don’t had great night sleep because street light so very bright thank you street light got led lol. I can’t complain by hotel and I enjoy room and so relax room for me. Staff is so friendly only arrive.
Séjour de 1 nuit en décembre 2023
Réponse de Mir le 9 févr. 2024
thank you for your feedback Matthew. I am pleased to note the room was to your liking and the team looked after you well. we look forward to welcoming you back to the hotel for a relaxing stay in the near future.Best Wishes,Aamir

6/10 Satisfaisant

Nicole

Les points forts : Propreté, personnel et service, équipements
Réponse de Mir le 9 févr. 2024
thank you for your rating.Kind regards,Aamir

8/10 Bien

ROBERT

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your rating.Kind Regards,Aamir

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your 10/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

10/10 Excellent

Anette

Séjour de 3 nuits en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your 10/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

8/10 Bien

JACQUIE

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Birthday stay
This was part of a birthday trip for my husband. The staff were absolutely wonderful, so friendly and welcoming. The hotel is in a fantastic location but is a bit tired and in need of a good overhaul. Despite this we had a great time and thank the Caledonian Hotel very much.
Séjour de 1 nuit en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your kind words and lovely feedback. we are delighted to note that we were able to play a small part in making your husband's birthday trip an enjoyable one.we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable one.Best Wishes,Aamir

10/10 Excellent

Shona

Séjour de 1 nuit en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your 10/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

8/10 Bien

Uffe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your 8/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nice hotel but rooms are dated
Hotel public areas are fine but the rooms are extremely dated and quite depressing! Breakfast was fine.
Séjour de 1 nuit en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your feedback. I acknowledge the rooms are dated. this is being discussed and worked on with the asset owners.Kind regards,aamir

6/10 Satisfaisant

Christian

Séjour de 2 nuits en décembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your rating.Kind regards,aamir

8/10 Bien

Jørn

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your 8/10 rating. it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

8/10 Bien

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An old Aberdeen hotel which has maintained high standards. Nice lounge area & very good food. Tiny car park is a problem
Séjour de 1 nuit en novembre 2023
Réponse de Mir le 21 déc. 2023
thank you for your lovely feedback Alan, it is much appreciated. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay.Best Wishes,Aamir

6/10 Satisfaisant

MARK

Les points forts : Propreté, personnel et service, confort de la chambre
Room was OK. Disappointing view into inner yard. No view other than brick wall. Yard acts a noise tunnel and enhances sound especially the drainage when neighbours use shower. Walls not so well sound proof, could hear everything from our neighbours. Hotel could do with some tlc. Over then that our room was clean and well equipped. We would stay again but ask for room facing front (terrace)
Séjour de 1 nuit en novembre 2023
Réponse de Mir le 20 nov. 2023
Hi Mark,thank you for your feedback. I am sorry to note the room wasn't to your liking. had this been shared with us whilst at the property, we would have happily offered a room move. we look forward to welcoming you back in the near future for a more enjoyable and relaxing stay.Kind Regards,Aamir

6/10 Satisfaisant

Rune

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Mir le 20 nov. 2023
thank you for your 6/10 score.Kind regards,Aamir

8/10 Bien

Alison

Les points forts : Propreté, personnel et service, confort de la chambre
Great overnight stay. Hotel a little tired but service was excellent. Friendly staff. Parking good. Central position and would stay again.
Séjour de 1 nuit en novembre 2023
Réponse de Mir le 13 nov. 2023
thank you for your feedback Alison, it is much appreciated. I am delighted to note that my team mates looked after you well. we look forward to welcoming you back to the hotel in the near future for a relaxing and enjoyable stay in the near future.Kind regards,Aamir