Vakantie en citytrip naar Windsor

At first glance, the room appeared clean, but we quickly noticed there was feces on the toilet seat and used dental floss left on the nightstand when we checked in. That immediately made us question the cleanliness of the room. The beds were uncomfortable, the pillows were completely flat, and the air conditioning unit was extremely loud, making it difficult to get a good night’s sleep. The bathroom amenities were disappointing. They only provided Dial shampoo and Dial body wash—no conditioner at all—so be sure to bring your own toiletries. There were also only two washcloths provided and no hand towels. The coffee bar was only open until 10:00 a.m., which felt limiting, especially for guests who wanted coffee later in the morning. The staff didn’t interact with our family much during our stay. They were pleasant if we greeted them first, but there wasn’t much hospitality beyond that. Finally, the hotel only has one elevator, so be prepared to wait, especially during busy times. Overall, for the amount of money we spent on the room, I expected a much cleaner, more comfortable, and more accommodating experience.

The elevator was out of service, so we had to carry our luggage up and down five flights of stairs and walk them every time we left. The room wasn’t very clean—the floors were dirty, and it looked like the bed hadn’t been properly cleaned from the previous guests. The hot tub was closed, and despite staff saying it had just broken, it looked like it had been out of service for quite some time. The pool was also much smaller than expected. The balcony constantly smelled like marijuana from other guests smoking, making it unusable. If you wanted fresh towels, you had to go to the fourth floor yourself, and none of the ice machines worked. At checkout, the clerk simply pointed to a box to drop the keys in and showed no interest in helping or asking about our stay. The only positives were that the A/C kept the room nice and cold, and the shower had plenty of hot water. Overall, it was decent enough for a place to sleep, but I’d recommend spending a little more for a cleaner hotel with working amenities and better customer service.

It seemed alot of people staying on the property had been long time customers, which says alot! Hopefully we can stay here again!

Family friendly hotel in Virginia Beach.

This is a reasonable hotel in terms of price/quality ratio. The location is almost at the end of the boardwalk but the Virginia Beach shuttle stops right outside. The staff is very friendly and helpful, there were some things that were not right, when we arrived the indoor pool was not open, both washing machines were out of order (there were 4 brand new dryers in operation) and the sliding door to the balcony in our room we could only open by using a lot of force. We had a balcony with sea view on a high floor and the view was fantastic.