Couette en duvet d'oie, coffres-forts dans les chambres, bureau

Avis sur Best Western Plus Wichita West Airport Inn

2.5 out of 5
Best Western Plus Wichita West Airport Inn
3800 W Kellogg Dr, Wichita, KS

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 539 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 282 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1004." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Propreté et personnel et service
Personnel très courtois!
Séjour de 1 nuit en février 2024
Réponse de Best Western Plus Wichita West Airport Inn le 19 févr. 2024
Thank you for your feedback. We appreciate your review and hope to see you return again in the future.

6/10 Satisfaisant

David

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en avril 2023
Réponse de BradF le 6 mai 2023
Please let us know how to improve.Thanks

10/10 Excellent

Sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Renee

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel needs a major update. The room had a musty smell and the air conditioning was set at 60 and it was still hot in the room.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 29 mai 2024
We apologize for not meeting your expectation, Renee. Thank you for your feedback and we will address your concerns.

10/10 Excellent

Michaela

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff is great ! They are good at remembering faces, super friendly and helpful! My go to anytime I need a hotel or want a get away.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 27 mai 2024
We're delighted you had a superior experience with us. It's a pleasure to know how much you enjoyed our facility and tasty breakfast offerings. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very clean and quietThere was a lot of High school age kids at the building when we got there.Thought we would hear them but we never did very quiet
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 25 mai 2024
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your recommendation and we look forward to having the pleasure of your company again in the future.

10/10 Excellent

Kurt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is good
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 24 mai 2024
Thank you for sharing your experience with us at the Best Western Plus Wichita West Airport Inn. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

2/10 Horrible

elizabeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Do not stay here, pre paid for 2 nights , decided to only stay 1 night & hotel manager would not refund me for extra night I did not stay! Very disappointed!
Séjour de 2 nuits en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 23 mai 2024
Elizabeth, because you made your reservation through Expedia you have to request your refund through them. We apologize for your inconvenience.

8/10 Bien

Shelley

Voyage en couple
Staff very accomodating !
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 23 mai 2024
Thank you very much for noticing our efforts to make your stay with us a pleasant experience. We look forward to your next visit to the Best Western Plus Wiciita West Airport Inn.

6/10 Satisfaisant

Frank, San Diego

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le urge remodelacion, las instalciones huelen A viejo y los Aires acondicionados no enfrian
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 23 mai 2024
We regret not meeting your expectations, Frank. Your feedback has been sent to the leadership team for their review. We do hope you will consider staying with us again in the future.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 22 mai 2024
We could not be happier that we were able to impress you with our service at the Best Western Plus Wichita West Airport Inn. Thank you for your business, and we look forward to your next visit.

6/10 Satisfaisant

Alisha

Voyage en couple
Les points forts : Propreté et personnel et service
The breakfast was decent. The room was clean. The building is a bit dated. The area around the hotel is quite dark at night. The big downfall was the temperature of the room. It was a very warm night's sleep and not in a good way. The bathroom had a vent for a fan but had no fan so it gets quite steamy if someone showers or runs a hair dryer.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 19 mai 2024
Thank you for sharing your experience with us and future travelers. It was a pleasure hosting you and we hope to see you soon.

6/10 Satisfaisant

shadonna

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Just wasn't for me
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 20 mai 2024
We're sorry to hear this, Shadonna. Thank you for your feedback.

8/10 Bien

Catherine

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
It wasnt the best best western. Very dated it had a smell to it the fabuloso was a bit over used lol. It felt very dark and was definitely giving the shinning vibes. Rooms were ok. Bed was comfortable. Toliet and shower were super loud and you could hear upstairs when they used it. Attention to detail is obviously not important as far as cleaning the rooms. It is what it is. Breakfast was good. Good selection of hot food. Staff was friendly. Just needs to be a little cleaner and updated
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 19 mai 2024
We appreciate all feedback here and we will use your comments to make necessary improvements. Thank you for being our guest.

6/10 Satisfaisant

Jessica

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
We booked to hotel during a softball tournament. It was perfect for what we needed it for. Be advised there is no laundry services like Expedia states. That was a bummer, I had to wash my daughter’s uniform in the bathtub.
Séjour de 2 nuits en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 20 mai 2024
Thank you for being our guest and leaving your feedback. We're happy we were able to meet most of your expectations and we look forward to welcoming you back in the near future.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place would definitely stay again next visit to town.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 17 mai 2024
Thank you for sharing this positive review. We appreciate your feedback. And we hope you’ll stop by again soon when you’re in the neighborhood.

4/10 Médiocre

Preston

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stuff in the room was broke and not talked care of
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 16 mai 2024
We truly apologize for your inconvenience. We did offer you another room which you declined. Again we are sorry for the inconvenience and we are working on the issues.

6/10 Satisfaisant

Mark

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are ok but I stayed here two years ago and they haven't done anything to the hotel since then. Carpets dirty and beds need replacement but it is convenient to airport if that helps.
Séjour de 4 nuits en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 27 mai 2024
We're glad that our location was convenient for you and we hope to welcome you back in the future. Thank you for your valued business.

8/10 Bien

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was overall a good place to stay. Close to everything. Good breakfast. Pool wasn't open, but may be seasonal as we stayed in the middle of May. Only stayed one night.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 14 mai 2024
Thank you for your recommendation, Debra! It was a pleasure having you stay with us. Please come back again when you visit the area.

10/10 Excellent

Mark, Dalhart

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing worked including the breakfast items
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 14 mai 2024
We truly appreciate our guests' comments and concerns. Thank you for your feedback and we look forward to your next visit to us.

10/10 Excellent

Jadee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean, quiet and comfortable. Location was perfect as it’s close to the highway so getting place to place was quick. Staff was very friendly and helped resolve an issue with my debit card being billed twice.
Séjour de 2 nuits en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 13 mai 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room and also our location was convenient for your needs. Thank you once again for allowing us to be of service, and we look forward to your next visit.

8/10 Bien

Robert E

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and peaceful
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 13 mai 2024
We could not be happier to hear that we met your expectations, Robert E. Thank you for your review and we look forward to welcoming you back again soon.

4/10 Médiocre

Joshua

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et personnel et service
They charged me a $215 for damage they claimed that was done to the room whenever myself and my band were actually performing at our gig at the venue about 10 minutes away and now I'm stuck trying to get the money back from them so they completely discriminated against US based on the fact that they thought it was just easy Target and it's really shady
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 15 mai 2024
We have shared your review with the leadership team and if they find it necessary they will address your feedback.

10/10 Excellent

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Pleasant staff. Good breakfast. My only complaint is the shower. Poor water pressure and I had hot water but my husbands shower after mine was lukewarm.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 11 mai 2024
Thank you for choosing to stay at our hotel. We are glad overall you had a pleasant stay overall. We value your feedback and hope to welcome you again so we can make your next visit excellent.

10/10 Excellent

Anetra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 12 mai 2024
Thank you for taking a moment to share your experience at the Best Western Plus Wichita West Airport Inn. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

RIONDA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All in all, I had a great stay - just had a moment of disappointment when I asked for assistance in finding out when the airport was opened and the front desk agent said she did not know and that I would have to call and find out myself. That was not the response I expected from an otherwise friendly accommodating staff experience I had previously encountered. I was going to give 4 stars to Staff and Service because of this negative experience, but I did not wish to penalize the other caring team members because of this indifferent one. It would have caused her nothing to just check her computer or to make the courtesy call to assist her customer. These little things do matter and it is the one negative experience I will remember along with the otherwise happy staff encounters. Tell Grandpa I said Hello! He ROCKS!!!
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 10 mai 2024
Thank you, Rionda for taking the time to share your experience with us. We will address your concerns with the General Manager, and they will be sure to handle the issue with one of our staff members. We apologize for the attitude from the staff member. We're happy to hear that the rest of the staff you encountered met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Patricia

Les points forts : Infrastructures et conditions de l’hébergement
Easy check in. Shuttle driver was very pleasant.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 8 mai 2024
Thanks for the great review, Patricia! The team at Best Western Plus Wichita West Airport Inn is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 Bien

Robert

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 6 mai 2024
We are so happy that you had a great stay with us at the Best Western Plus Wichita West Airport Inn. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

8/10 Bien

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The fire alarm went off at 5:30 AM which I’m sure probably wasn’t the hotel’s fault. Also it would be very helpful if the room had the option to leave the fan/ac running nonstop for us light sleepers.
Séjour de 1 nuit en mai 2024
Réponse de Best Western Plus Wichita West Airport Inn le 5 mai 2024
We apologize for your inconvenience. We do hope you will consider staying with us in the future. We appreciate your valued business.

10/10 Excellent

Crystal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 29 avr. 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

8/10 Bien

Elson

Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 17 mai 2024
Thank you for taking the time to recommend us to future travelers! We appreciate your business and look forward to your return.

10/10 Excellent

linda, Lyons

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So nice to be able to park and stay with transportation to and from airport.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 26 avr. 2024
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice hotel to sleep in one night after leaving Texas for the solar eclipse. Severe weather delayed our trip by about 3 to 4 hours so my father and I stopped here instead of a hotel in KC. This turned out to be a good choice. Right away when I was struggling to get the luggage cart in, a helpful staff member helped get the cart to our room. Room was clean. Beds were comfortable. The place has a gym and outdoor pool. We didn't stay long enough for that and it was too early in the season for the pool to be set up, but it is nice to know those things exist for longer stays.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 24 avr. 2024
It is a pleasure to read your review of the Best Western Plus Wichita West Airport Inn. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 24 avr. 2024
Thank you very much for your five-star review, Mary! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Javonna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The air conditioning wasn’t great but very clean
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 21 avr. 2024
I'm pleased that you found our hotel to be welcoming and comfortable. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Andra

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Rooms were clean location is great for dining or shopping.
Séjour de 1 nuit en mars 2024
Réponse de Best Western Plus Wichita West Airport Inn le 16 avr. 2024
It is a pleasure to read your review of the Best Western Plus Wichita West Airport Inn. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Bien

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Short stay just overnight getting to airport- nice rooms though.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 16 avr. 2024
Thank you for taking the time to share your experience with us and the travel community!

10/10 Excellent

David

Voyage en famille
Les points forts : Équipements
Little to no outside noises even though hotel was close to the freeway. We really enjoyed the breakfast selection. If we visit this area again this hotel would be our first choice.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 15 avr. 2024
Thank you for your recommendation, David! We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Carey

Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 3 mai 2024
We hugely appreciate your positive feedback in regard to your stay with us at the Best Western Plus Wichita West Airport Inn. We have been working so hard to give our best. Thank you for noticing.

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the bed was rather stiff and the pillows were kind of flat. Also, the shower head blasted water towards the back of the bathroom, and it was angled in such a way that if the curtain was not tightly draw, it would flood the floor. I had to use all the towels in the bathroom and then get two more to keep the floor somewhat dry.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 13 avr. 2024
Your feedback is important to us, James and we have shared your review with the management team to address. Thank you for being our guest and we look forward to welcoming you back again to the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

jorge arturo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Volveria a hospedarme en este hotel, todo muy bien
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 11 avr. 2024
¡Gracias por su recomendación! Esperamos su próxima visita al Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Solar

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love to have coffee available and free movie channels.
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 10 avr. 2024
Thank you for providing feedback on your recent experience at Best Western Plus Wichita West Airport Inn. We take pride in providing an enjoyable experience for each of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Bien

Kenneth

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 10 avr. 2024
Thank you, Kenneth for your feedback. We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

6/10 Satisfaisant

Carolyn

Séjour de 2 nuits en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 29 avr. 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn for your travel plans. We look forward to your next visit to us!

10/10 Excellent

Chad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en avril 2024
Réponse de Best Western Plus Wichita West Airport Inn le 3 avr. 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Bien

Alfonso

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en mars 2024
Réponse de Best Western Plus Wichita West Airport Inn le 3 avr. 2024
Thank you for choosing us for your hospitality needs. We look forward to welcoming you back in the future.

8/10 Bien

Taryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Best Western Plus Wichita West Airport Inn le 31 mars 2024
We appreciate you taking the time to rate your experience at the Best Western Plus Wichita West Airport Inn. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

2/10 Horrible

Alex, Roselle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is indifferent at best. This isnt the first time there was no internet at the hotel but this is the first time nobody even tried to help me resolve the issue. Reception said their system was up and running, so internet was functional. I told them its highly unlikely their system was running on unsecured wi-fi that required no password. They said they couldnt help me. I asked them if there is a tech support I can call or do they at least know the number of their internet provider, they said no. They did acknowledge occasionally there were issues with it. They gave me their general managers business card. I called him and left a message. 48 hours later, as of writing this review, nobody called me back. Ironically, I got an automated email from him next day asking me to write a review. There it is.
Séjour de 1 nuit en mars 2024
Réponse de Best Western Plus Wichita West Airport Inn le 26 mars 2024
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will send them to the General Manager for their review and we will be taking appropriate action to prevent these issues for our future guests.

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Best Western Plus Wichita West Airport Inn le 20 mars 2024
We are delighted that you chose to stay with us at the Best Western Plus Wichita West Airport Inn. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

8/10 Bien

Lance

Les points forts : Propreté et personnel et service
OK stay, people were nice
Séjour de 1 nuit en mars 2024
Réponse de Best Western Plus Wichita West Airport Inn le 20 mars 2024
Thank you for your positive review, Lance! We're pleased you found the staff nice and we look forward to your return in the near future.