Vakantie en citytrip naar Westpunt

A very special shout-out to Shon at the front desk! We had a complicated and very stressful issue with our reservation that was not caused by the hotel. Shon was absolutely wonderful throughout the entire situation. He remained calm, patient and genuinely kind while I tried to find a solution. At one point I became emotional because I felt completely stuck and the amount of money involved was significant. Shon didn’t dismiss the situation or simply tell me there was nothing he could do. He listened, showed genuine empathy and kept trying to help. He told me he couldn’t promise anything, but went back to speak with his supervisor one more time to see if there was anything they could do for us. He eventually came back with a solution that made a huge difference. What impressed both me and my friend most was how human and understanding he was. He made me feel heard and treated me with kindness and respect during a very stressful moment. This is exactly the kind of person you want at the front desk of a hotel. Great hospitality isn’t only about beautiful rooms and good service when everything goes smoothly.. it’s about how you treat your guests when something goes wrong. Shon absolutely understood that. Secrets Baby Beach, please make sure Shon gets the recognition he deserves. He is an absolute asset to your team. ❤️

Ontvangst was in het begin goed. Ik had betaald voor een kamer met ocean view, maar kreeg een kamer met bijna geen view van de ocean. Pas de volgende dag na aandringen kreeg ik de kamer waarvoor ik heb betaald. Ik had verzocht om een verassing voor 60 jarige viering met bijvoorbeeld een fles cava, in plaats daarvan kreeg ik 4 balonnen. Verschrikkelijk Receptie hing de telefoon op toen ik om verklaring vroeg van zoveel van zoveel fouten. NOOIT MEER.

When I got there my Ocean Front room was “upgraded” (w/out my consent) to a suite. The suite was in the worst corner/location on the property with a view of the daily dining area and the back of the property. You couldn’t see the ocean even if you leaned as far forward on the balcony as possible. In addition, the smell of mildew emanating from the hallway became overpowering once you opened the door to the room. We went to the front desk only to be told that it was the height of the season and that the room we had “reserved and paid in full” for was unavailable and we’d have to wait for someone to check out from a room “closer” to what we’d reserved. We had to sleep with the door wide open that night because the smell was so bad. We did get a room change, but I truly feel sorry for the next persons they gave that room to. The other thing that we noticed was that most of the staff we interacted with at the dining locations were more friendly to Spanish-speaking persons than those that spoke English. Often our service was delayed or lackluster communications which made us feel rather unwelcome. We had to ask on day 4 for someone to please restock the water and sodas in the fridge. We did like the RIU party as well as the RIU entertainment staff activities - they did a great job. And the bartenders both inside and outside at the pool bar gave excellent service and genuine smiles. Would be nice to have a larger menu selection during the slack times (3-6pm/after 10pm).

we loved everything about the Barcelo, except the casino. Staff was not very good in the casino.

The only thing I didn't like about the property there was no entertainment. Absolutely nothing to do at the property's. It cost to much to venture off the property by taxi