Exterieur

Beoordelingen van Viana Hotel and Spa, Trademark Collection by Wyndham

4 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 559 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 221 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 62 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 1002 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nancy, Norfolk

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not walkable. Busy street is difficult to cross on foot.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ervin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was awesome,very nice quiet and safe.Plan staying again and again.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed in room 207. It’s my favorite room in the hotel. This was my 5th stay. Room was great. But a few issues. Couch is torn up and is certainly ready for replacement. Remote for living room tv did not function.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ralph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dinner was great!! nice and quiet. We enjoyed a nice weekend , no children just the two of us . The spa was so awesome
2 nachten verbleven in mei 2024
Reactie van GM_Viana Hotel and Spa op 20 mei 2024
Ralph, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your dinner and had a relaxing weekend at our spa. It's always wonderful to hear when our guests have a great experience. We appreciate your feedback and hope to see you again soon for another peaceful getaway. Thank you for choosing our establishment for your special weekend!

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice and clean.
1 nacht verbleven in mei 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
Hi Joseph, thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our business nice and clean. Maintaining a clean environment is important to us, and we are glad that it made a positive impression on you. We hope to continue providing you with great experiences in the future. If you have any other feedback or suggestions, please feel free to let us know. Thank you again for your support!

10/10 – Uitstekend

Dean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Peaceful
2 nachten verbleven in mei 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
Dean, thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found your experience peaceful. Creating a serene environment for our customers is always a top priority for us. If there is anything else we can do to enhance your experience even further, please do not hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future.

10/10 – Uitstekend

Keith

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
We’re thrilled to hear you had a positive experience. Care to share any details?

8/10 – Goed

Patrick

Reisde met partner
Positief: Personeel en service
My only issue was the lack of parking however I enjoyed my stay honestly I will be booking another stay soon
2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
Hi Patrick, thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and that you're considering booking with us again soon. We apologize for any inconvenience you experienced with the parking situation and will take your comments into consideration as we strive to improve our services. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!

10/10 – Uitstekend

Weston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
Thanks so much for rating us. Is there anything you’d like to share that we can pass along to the team?

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hello Alex! Thanks for the rating and compliments, we truly appreciate it! We hope to serve you again soon.

8/10 – Goed

Zeeshan

2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 20 mei 2024
Thanks for the rating, care to share any details?

10/10 – Uitstekend

Maria

19 nachten verbleven in januari 2024
Reactie van GM_Viana Hotel and Spa op 20 mei 2024
Thank you for the great rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 – Uitstekend

Noreen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the restaurant on premises. The staff is always accommodating. My favorite place for my mom-cation
2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Noreen! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you love our restaurant and that our staff has been accommodating during your visits. It's wonderful to know that we have become your favorite place for some well-deserved mom-cation time. We appreciate your feedback and look forward to welcoming you back again soon for another enjoyable dining experience. Thank you for your support!

10/10 – Uitstekend

Brendan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked everything.
2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Brendan, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed everything. Your feedback means a lot to us and we truly appreciate your support. If you ever have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future. Have a great day!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Elizabeth, thanks so much for rating us. We’d love to know what made your experience great!

10/10 – Uitstekend

Ray

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and accommodating rooms. Easy access to the rail system to get to NYC. Spa was amazing and very clean
2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Ray, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed our staff, rooms, and spa during your visit. We're glad to hear that you found our location convenient for accessing the rail system to NYC. Our team works hard to provide a clean and welcoming environment for all of our guests, so it's great to know that you had a positive experience. We hope to welcome you back again soon!

10/10 – Uitstekend

Kenny

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The management and staff were very friendly and nice. The manager helped my children during the check-in process.
5 nachten verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Kenny, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our management and staff to be friendly and accommodating. It's great to know that the manager was able to assist your children during the check-in process. We strive to provide exceptional service to all of our guests, and we are glad to hear that we met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.

10/10 – Uitstekend

Flor

It was great
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Flor, thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Have a wonderful day!

10/10 – Uitstekend

Stephanie

1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 20 mei 2024
Hello Stephanie! Thanks for the great rating, care to share any details?

10/10 – Uitstekend

Taylor

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall 10/10 clean nice early check in.
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Taylor, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and that you appreciated the cleanliness and early check-in. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 – Uitstekend

DONTE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean as advertised, very pleased
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hey Donte! Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you found our space to be clean and as advertised. It's always our goal to provide a pleasant experience for our customers, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!

10/10 – Uitstekend

Katherine-eve

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The women at the front desk OLIVIA . She was wonderful each night we stayed . Lovely women to talk with .
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Katherine-Eve, thank you so much for your kind words about Olivia at the front desk. We're thrilled to hear that she made your stay enjoyable and was a pleasure to talk to. We'll be sure to pass along your compliments to her - she'll be delighted to hear that she made a positive impact on your experience. We appreciate you taking the time to share your feedback and hope to welcome you back again soon for another wonderful stay.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very nice. Rooms very comfortable and clean
3 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Robert, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable and clean. Providing a pleasant experience for our guests is always our top priority, and we are glad to know that we met your expectations. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us.

10/10 – Uitstekend

Samantha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Samantha, thanks so much for rating us. Care to share any details?

10/10 – Uitstekend

Radeshia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely loved it here , will be back for sure!! Highly recommend!!!!
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Hi Radeshia! Thank you so much for your kind words and recommendation! We are thrilled to hear that you loved your experience with us and that you plan on coming back. We can't wait to welcome you again soon! If there is anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is truly valuable to us. Have a wonderful day!

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and staff. Highly recommended.
5 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Hi Sandra, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our service and staff. Recommendations like yours mean the world to us and we truly appreciate your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you again soon!

10/10 – Uitstekend

Christopher

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not everything was perfect but the place was good
3 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Hi Christopher, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our place to be good overall. We strive to provide the best experience possible for our customers, so if there is anything specific that you feel could be improved, please feel free to reach out to us. Your input helps us to continue to grow and enhance our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing us.

8/10 – Goed

Haeyoung

1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?

8/10 – Goed

Danielle

1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 12 mei 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?

10/10 – Uitstekend

Michael

Positief: Netheid
4 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Thank you for the great rating, Michael. Is there anything you’d like to share that we can pass along to the team?

10/10 – Uitstekend

Nilaja, West Hempstead

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are spacious, beautiful and clean. I will definitely stay here again.
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Hi Nilaja, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious, beautiful, and clean. We strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!

10/10 – Uitstekend

Duong

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Hi Duong, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great job
2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Thank you so much for your kind words, Dawn! We are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, so it's always rewarding to receive positive feedback. We appreciate your support and hope to have the pleasure of serving you again in the future. Have a wonderful day!

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, comfortable but a bit pricey. Enjoyef staying here for a concert at the Westbury concert hall. I do wish it was easier to just swim and use amenities without having to reserve everything. Overall, good stay as the staff was nice and accommodating.
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 18 apr 2024
Hi Andrea, thank you for taking the time to leave a review. We're glad to hear that you found our hotel clean and comfortable during your stay for the concert at the Westbury concert hall. We appreciate your feedback regarding the amenities reservation process and will take it into consideration for future improvements. We're thrilled that our staff was able to make your stay enjoyable and accommodating. We hope to have the opportunity to welcome you back for another great experience in the future. Thank you again for choosing to stay with us.

10/10 – Uitstekend

Janice

2 nachten verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Janice, thanks so much for rating us. We’d love to know what made your experience great!

10/10 – Uitstekend

simone

1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Hi Simone, thanks so much for rating us. We’d love to know what made your experience great!

10/10 – Uitstekend

Sonia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sécurité, propreté et accessibilité
1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 2 mei 2024
Salut Sonia! Merci beaucoup d'avoir pris le temps de partager vos commentaires positifs avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement sûr, propre et facilement accessible. Offrir un environnement accueillant et confortable à nos clients est toujours notre priorité absolue, et nous sommes heureux de voir cela se refléter dans votre expérience. Vos aimables paroles sont vraiment appréciées et nous sommes impatients de vous servir à nouveau dans le futur. Si nous pouvons faire autre chose pour améliorer votre expérience, n'hésitez pas à nous le faire savoir. Merci encore!

8/10 – Goed

Sherika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 5 apr 2024
Hello, thanks so much for rating us. Care to share any details?

10/10 – Uitstekend

Carolyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The woman at the front desk that checked me in was friendly and professional. She made checking in so quick and easy. My room was nice and clean.
1 nacht verbleven in april 2024
Reactie van GM_Viana Hotel and Spa op 5 apr 2024
Carolyn, thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with friendly and professional service during check-in. We strive to make the check-in process as quick and easy as possible for our guests. It's wonderful to know that you found your room to be nice and clean. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us.

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed before and the staff is always friendly and professional
1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 5 apr 2024
Hi Raymond, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and professional during your stay. Providing exceptional service is always our top priority, and we are glad that our team was able to make your visit enjoyable. We appreciate your loyalty and look forward to welcoming you back again in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 – Uitstekend

PTG

3 nachten verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 5 apr 2024
Hello, thanks so much for rating us. Care to share any details?

10/10 – Uitstekend

Devonique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I read the reviews and was skeptical about staying at this hotel but I am glad I gave it a chance because I enjoyed my stay. The staff was very friendly and the setting was peaceful.
1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 5 apr 2024
Devonique, thank you for giving our hotel a chance and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay and found the staff to be very friendly. Creating a peaceful setting for our guests is always a top priority for us, so we are delighted that you felt that during your time with us. We truly appreciate your kind words and hope to welcome you back again in the future. Thank you for choosing to stay with us.

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 5 apr 2024
Thanks for the rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

4/10 – Matig

Emily

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Water was either cold or scalding. Bathroom had NOT been swept or vacuumed in quite some time. Beds were very nice, staff was nice.
2 nachten verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 22 mrt 2024
Hi Emily, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the water temperature and cleanliness of the bathroom during your stay. Your comments have been shared with our housekeeping team to address these issues promptly. We're glad to hear that you found the beds comfortable and that the staff was friendly. We appreciate your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future for a better experience.

10/10 – Uitstekend

Tanesha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 18 mrt 2024
Hello Tanesha! We are thrilled to hear you had a nice time. Feel free to reach out with any details.

10/10 – Uitstekend

Sandra

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!
1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 18 mrt 2024
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!

8/10 – Goed

Yvette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work
1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 18 mrt 2024
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.

10/10 – Uitstekend

EDWIN

Reisde met partner
Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!
2 nachten verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 18 mrt 2024
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.

10/10 – Uitstekend

Janese

1 nacht verbleven in maart 2024
Reactie van GM_Viana Hotel and Spa op 27 mrt 2024
Really appreciate the rating. We’d love to know what made your experience great!

6/10 – Redelijk

Michael

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches
1 nacht verbleven in februari 2024
Reactie van GM_Viana Hotel and Spa op 8 mrt 2024
Hi Michael, thank you for taking the time to share your feedback with us. We're glad to hear that our front staff was able to assist you during your visit. However, we're disappointed to learn about the cleanliness issues you experienced in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Your comments have been shared with our housekeeping team to address these issues and ensure that they are not repeated in the future. We strive to provide a comfortable and clean environment for all of our guests, and we appreciate you bringing this to our attention. If there is anything else you would like to share with us, please feel free to reach out. Thank you for choosing to stay with us.