Exterieur

Beoordelingen van Holiday Inn - West Yellowstone, an IHG Hotel

3 out of 5
Holiday Inn - West Yellowstone, an IHG Hotel
315 Yellowstone Avenue, West Yellowstone, MT

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 436 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 365 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 1001 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dmitri

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2021
Reactie van Veronica op 28 jul 2021
Thank you for the review! We are glad you enjoyed your stay!

8/10 – Goed

Patty, Pijnacker

Positief: Netheid, staat van de accommodatie en faciliteiten
Net hotel
Voor die prijs had er wel een ontbijt bij gemogen! D'r voorzieningen kloppen niet met de prijs.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
dicht by yellowstone park
goede ligging en comfort; ontbijt enkel "amerikaans", dus vettig; zwembad klein en te veel chloor.kamers groot en uitstekend, inclusief jaccuzzi op elke kamer.

10/10 – Uitstekend

Henk, Hilversum, The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfecte locatie t.o.v. Yellowstone NP
Goed hotel, prima kamer. Alles voortreffelijk in orde. Gelukkig ook een restaurant in het hotel met eenvoudige, redelijke kaart met overigens goede gerechten. Ontbijt via te ontvangen bon van receptie (met waarde $ 20 voor 2 pers. - sept/2011), hetgeen krap aan is voor een redelijk ontbijt. Service prima: gratis krant, ATM-teller, etc. Maar de locatie is natuurlijk perfect: ca 1 km voor ingang YNP (in het verlengde van de weg).

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Chris op 17 mei 2024
Thank you for your feedback! Have a wonderful day.

8/10 – Goed

Kenichi, nerimaku

Positief: Netheid, personeel en service en voorzieningen
バスタブの排水口が壊れていてお湯を流さなかったです。 それ以外は全て良好でした。
2 nachten verbleven in mei 2024
Reactie van Staff at Holiday Inn West Yellowstone op 14 mei 2024
Hi Kenichi,ご意見をお寄せいただきありがとうございます。ご滞在中は全体的に満足していただけたとのこと、うれしく思います。しかしながら、バスタブの排水の問題でご不便をおかけしたことをお詫び申し上げます。お客様の快適さは私たちにとって大切なことであり、今後このようなことが起こらないよう、迅速に対応いたします。ご理解のほどよろしくお願いいたします。またお越しいただき、よりスムーズなご滞在をお楽しみいただければ幸いです。-The Staff at Holiday Inn - West Yellowstone

6/10 – Redelijk

Kris, Ketchum

Reisde met partner
The property is fine. The location is good for walking to several bars and restaurants. The onsite bar is fine except that it closed at 9PM the night we were here, which seems like a waste of a nice bar. Other bars that are within a 12 minute walk stay open later. We had dinner at Wild West Pizzeria & Saloon which was good and the staff was nice. We went to Madison Crossing for a drink and decided that that we would go there for dinner the next time.
1 nacht verbleven in mei 2024
Reactie van Staff at Holiday Inn West Yellowstone op 13 mei 2024
Hi Kris,Thank you for your detailed review and for choosing to stay with us. We appreciate your feedback regarding our onsite bar hours, and we'll certainly take it into consideration for future improvements. It's great to hear that you enjoyed your dining experience at Wild West Pizzeria & Saloon, and we hope you have an equally pleasant experience at Madison Crossing next time. We look forward to welcoming you back for another enjoyable stay!-The Staff at Holiday Inn West Yellowstone

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Scott op 6 mei 2024
Peter,Thank you for your review, is there anything that stood out for you during your visit?

10/10 – Uitstekend

Lori

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was very clean, the staff was wonderful, and the food and staff were also exceptional!
1 nacht verbleven in oktober 2023
Reactie van Scott M op 6 okt 2023
Thank you Lori, for taking the time to make a comment. We share these with all the team, and it really brightens their day!

10/10 – Uitstekend

Diana, MILFORD

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very quiet and the front desk in the evening was very helpful and polite.
5 nachten verbleven in september 2023
Reactie van Scott M op 2 okt 2023
Thank you for your comment, I hope you enjoy your stay with us!

8/10 – Goed

Tracy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and amenities
We had a large room that was great for our family. The hotel was in a spot that is very walkable to other locations and there were a lot of amenities.
3 nachten verbleven in september 2023
Reactie van Scott M op 28 sep 2023
Hi Tracy,Thanks for taking the time to review West Yellowstone Holiday Inn, I'm please you enjoyed your stay, and look forward to seeing you again.

4/10 – Matig

Fanny, san diego

Reisde met familie
Negatief: Personeel en service
location, front desk staff very rude not only to e but to family that came couple of weeks before and to couple on our group no manners and overall rude.
2 nachten verbleven in september 2023
Reactie van Scott M op 26 sep 2023
Dear Fanny, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Scott M

8/10 – Goed

Denise, Woodstock

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location for accessing the park and dining is easy walk if you don't eat onsite. Facility is dated but clean and the beds were very comfortable!
2 nachten verbleven in september 2023
Reactie van Scott M op 25 sep 2023
Hello Denise,Thank you for your review, we use comments like yours to continually improve our operation. I hope to see you on your next visit to West Yellowstone, and wish you safe travels.

10/10 – Uitstekend

Curtis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to main street shopping and dining.
3 nachten verbleven in september 2023
Reactie van Scott M op 22 sep 2023
Hello Curtis, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

6/10 – Redelijk

Rober

Reisde met partner
Positief: Personeel en service
Breakfast was only buffet, we were told there would also be menu breakfast when we booked. Booking said there would be complementary 2 water bootlegs- none was provided. Person that checked us in was wonderful. Breakfast staff was understaffed.
5 nachten verbleven in september 2023
Reactie van Staff at Holiday Inn West Yellowstone op 29 apr 2024
Hi Rober,Thank you for sharing your experience with us. We apologize for the discrepancy between what was communicated during the booking process and what was provided during your stay. We understand your disappointment regarding the breakfast options and the absence of complementary water bottles. Your feedback about the check-in experience and the understaffing during breakfast is duly noted and will be addressed with our team to ensure a smoother and more consistent service. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.-The Staff at Holiday Inn West Yellowstone

8/10 – Goed

MARK

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
2 nachten verbleven in september 2023
Reactie van Scott M op 11 sep 2023
Thanks Mark, hope you enjoyed your stay.

8/10 – Goed

Stefan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Scott M op 31 aug 2023
Dear StephanThank you for taking the time to tell us about your experience at Holiday Inn West Yellowstone.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

6/10 – Redelijk

Afzal

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Below average quality of the property and service
5 nachten verbleven in augustus 2023
Reactie van Scott M op 21 aug 2023
Dear Afzal. Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,

8/10 – Goed

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable
1 nacht verbleven in augustus 2023
Reactie van Scott M op 18 aug 2023
Hi Tim,Thanks for your comment, hope to see you on your next trip to Yellowstone.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Scott M op 31 aug 2023
Dear MelissaThank you for taking the time to tell us about your experience at Holiday Inn West Yellowstone.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Voorzieningen
Very nice room.
3 nachten verbleven in augustus 2023
Reactie van Scott M op 7 aug 2023
Hi Andrew , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

4/10 – Matig

Zejun

3 nachten verbleven in juli 2023
Reactie van Scott M op 31 aug 2023
Dear Zejun Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments,

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is friendly and helpful. Restaurant is very nice. Beds are very comfortable.
4 nachten verbleven in juli 2023
Reactie van Scott M op 31 jul 2023
Hi Adam,Thank you for your kind words, we hope to see you again at West Yellowstone Holiday Inn.

4/10 – Matig

Vladimir

Negatief: Netheid, personeel en service
I was expecting something way more different for the price that I paid . 500$ a night … it dosent worth it
1 nacht verbleven in juli 2023
Reactie van Scott M op 31 jul 2023
Dear Vladimir, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Scott M

10/10 – Uitstekend

Tian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel!
3 nachten verbleven in juli 2023
Reactie van Scott M. op 26 jul 2023
Thanks Tian, for your kind comment. Hope to see you again!

8/10 – Goed

Cesar, Pomona

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What can you expect from a hotel a few minutes walk from Yellowstone. It was comfortable. You have to ask for housekeeping to do your room, otherwise it won't get done. Free wash and dry, free cookies and ice cream. Staff was responsive and courteous. Stayed 5 days, would explore other options next time, but a good overall experience.
5 nachten verbleven in juli 2023
Reactie van Scott Mason op 26 jul 2023
Hello Cesar,Thank you for your review of the West Yellowstone Holiday Inn. Your input is valuable to us, we review comments like yours to assess and improve our operation and our guest's experience. Hopefully we see you again on your next trip to Yellowstone. Again, Thank You, Scott Mason

2/10 – Ontzettend slecht

Susan

2 nachten verbleven in juli 2023
Reactie van Scott M op 11 sep 2023
Susan,Please share specifics so we can address and improve for the future.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great service and nice rooms
3 nachten verbleven in juli 2023
Reactie van Scott M op 17 jul 2023
Hi Steven , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

6/10 – Redelijk

Fiaz

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Scott Mason op 10 jul 2023
Thanks for taking the time to rate us. We’d love to know more about what we did and didn’t do well so that we can better serve you in the future.

10/10 – Uitstekend

Luqi

1 nacht verbleven in juli 2023
Reactie van Scott M op 4 jul 2023
Hi Luqi,Thanks for your input, anything special that made your stay?

10/10 – Uitstekend

Nola

1 nacht verbleven in juni 2023
Reactie van Wilma op 24 jul 2023
Thank you for your review.We look forward to seeing you again.Thanks again,WilmaFront Desk Supervisor

8/10 – Goed

Osama, Ealing

Reisde met partner
Positief: Personeel en service
Great location, convenient for shopping, dining, and access to Yellowstone Park. Whilst ok, the hotel could do with a make-over.
6 nachten verbleven in juni 2023
Reactie van Scott M op 28 jun 2023
Hello Osama,Thank you for taking the time to submit a review of the West Yellowstone Holiday Inn. Your input is valuable to us, we use guest input to improve our operations, and provide a better experience for future guests. Safe travels,

6/10 – Redelijk

KAM TAO

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
優點:酒店很乾淨,位置極佳,位於黃石公園西入口開車五分鐘的距離。 附近餐廳很多。也有超市。 缺點: 員工的應變能力不佳。我們入住在清晨六點遇到酒店火警鐘響起,沒有任何員工出來協助旅客,也無人知道發生什麼事情。之後也沒有任何解釋。沒有消防員到場檢查,警察直到20分鐘後才出現一位。
3 nachten verbleven in juni 2023
Reactie van Scott M op 27 jun 2023
Hello Kam,Thank you for your comments, I apologize for the inconvenience caused by our fire alarm (it was a malfunction). I hope you enjoyed your time in Yellowstone and can assure you this incident was a one time occurance.

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed here for 5 nights while visiting Yellowstone. The hotel staff were very friendly and helpful. The room was nice. Bed was comfy. We liked how our room had a sink in the bathroom and one in the main area. The location was great. Always found parking in the hotel lot. Coffee in the lobby in the morning. I would highly recommend this hotel!
5 nachten verbleven in juni 2023
Reactie van Scott M op 26 jun 2023
Really glad you had a positive experience, Elizabeth. Thanks for reviewing. Have a wonderful day!

10/10 – Uitstekend

Leroy K

4 nachten verbleven in juni 2023
Reactie van Scott Mason op 10 jul 2023
Hello Leroy,Thank you for your review, I'm pleased you enjoyed your stay.

10/10 – Uitstekend

John

1 nacht verbleven in juni 2023
Reactie van Scott M op 4 jul 2023
Hi John,Thanks for your review, and details regarding your stay that stand out?

10/10 – Uitstekend

Salil

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the food and overall stay.
5 nachten verbleven in juni 2023
Reactie van Scott M. General Manager op 12 jun 2023
Hello Salil,I am pleased you enjoyed your stay at West Yellowstone Holiday Inn. Thank you for your kind words, and we hope to see you again in the future.

10/10 – Uitstekend

Duranne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable
4 nachten verbleven in juni 2023
Reactie van Scott M General Manager op 12 jun 2023
Hello Duranne,Thank you for taking the time to review West Yellowstone Holiday Inn. We use comments like yours to improve our operations and your guest experience. I hope to see you again on your next visit to Yellowstone.

8/10 – Goed

Zhenyu

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2023
Reactie van Scott op 1 jun 2023
Hello Zhenyu,Thank you for your review, we use guest input to continually improve our operation and increase guest satisfaction.Safe travels,

8/10 – Goed

Adeline

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bon séjour
Bon séjour dans cet hôtel confortable et agréable. literie de bonne qualité ; sanitaire propre. Emplacement idéal : il se situe à 2 min en voiture de l'entrée du parc de Yellowstone ; parking spacieux et gratuit bémol : la chambre n'a pas été faire durant les 4 jours de notre séjour. aucun petit déjeuner fourni par l'établissement mais possibilité de déjeuner dans le restaurant situé dans le même bâtiment avec une remise de 10 %
4 nachten verbleven in mei 2023
Reactie van Scott op 30 mei 2023
Hello Adeline,Thank you for your review of our West Yellowstone Holiday Inn. We review all guest comments in an effort to improve our guest experience. We wish you safe travels.

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is good except breakfast
2 nachten verbleven in mei 2023
Reactie van Scott op 29 mei 2023
Thank you for the review. I will pass your comments on to the management team.

10/10 – Uitstekend

Devin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is great. Close to the Yellowstone gate, close to all the restaurants and shopping. The room is clean and spacious.
3 nachten verbleven in mei 2023
Reactie van Scott op 29 mei 2023
Really appreciate the rating. We’d love to learn more about what we did to earn it!

8/10 – Goed

Benjamin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
5 nachten verbleven in mei 2023
Reactie van Scott M. op 26 mei 2023
Hi Benjamin,Thank you for your review, if possible can you share any details regarding your stay?

10/10 – Uitstekend

Shucen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the west entrance of Yellowstone National Park and have plenty of parking areas. The room is neat and comfy. Really like the old style train exhibition in the “Branch”. The front desk also helped a lot with the questions relating to travel routines for Yellowstone.
3 nachten verbleven in mei 2023
Reactie van Scott op 19 mei 2023
Hello Shucen,Thank you so much for your kind words, we use guest input to continually improve our operation and your experience. I wish you well on your continued travels.

10/10 – Uitstekend

shen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room is big, clean and has all the necessary amenities including microwave, refrigerator to make the stay comfortable.
2 nachten verbleven in mei 2023
Reactie van Scott M. op 17 mei 2023
Shen,Thank you for your kind review, we use all guest comments to continually improve our guest's experience. We hope to see you again on your next visit to Yellowstone.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Helpful with information about the park.
3 nachten verbleven in april 2023
Reactie van Scott Mason General Manager op 4 mei 2023
Hi Paul,Thank you for your comments, we hope to see you again on your next visit to Yellowstone.

8/10 – Goed

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great.
7 nachten verbleven in april 2023
Reactie van Scott op 2 mei 2023
Hi Wendy,Thank you for your review of West Yellowstone Holiday Inn. We review all guest comments to focus on continual improvement for our operations. We hope to see you again on your next visit to Yellowstone.

10/10 – Uitstekend

Karen Van

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone was pleasant and helpful at front desk. Minimal menus and hours in April in restaurant.
7 nachten verbleven in april 2023
Reactie van Scott op 1 mei 2023
Hello Karen,Thank you for taking the time to review the West Yellowstone Holiday Inn. We use comments from our guests to continually improve our operation. We hope to see you again on your next visit to Yellowstone National Park.

10/10 – Uitstekend

Paige

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in april 2023
Reactie van Scott op 28 apr 2023
Hello Paige, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!