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Beoordelingen van Wendover Nugget Hotel & Casino by Red Lion Hotels

2.5 out of 5
Wendover Nugget Hotel & Casino by Red Lion Hotels
101 Wendover Blvd, West Wendover, NV

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 253 van 1375 beoordelingen" "
Gastenscore: 8 - Goed. 273 van 1375 beoordelingen" "
Gastenscore: 6 - Redelijk. 267 van 1375 beoordelingen" "
Gastenscore: 4 - Matig. 265 van 1375 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 317 van 1375 beoordelingen" "

6,0/10

Netheid

6,8/10

Personeel en service

5,6/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Amy J

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are old and not updated. Curtains don't close. The tower rooms are hard to get to. Casino is old and hardly anyone gambles there.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Chris

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No coffee pot no refrigetator n o heat in room dead bolt did not lock no hot water and one sink wouldn't drain not drain
1 nacht verbleven in mei 2024
Reactie van Juan op 22 mei 2024
Thank you, for taking the time to rate your stay with us. We do apologize for the issues you had during your stay. we are addressing this situation with our personal to not happen again

6/10 – Redelijk

Bonnie

Reisde met partner
Negatief: Voorzieningen
The place was slow.... Alot of side activities. Not a lot of fun for couples but if your single...
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
We wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future, we'd like to make things right!

2/10 – Ontzettend slecht

Cindy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is run down and dirty
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
It's certainly not the level of service we aim to provide. Please We will be sure to share your concerns with our team. Please, come back and see us again.

4/10 – Matig

Steven

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Elevators to rooms were not working. Had to climb to 7th floor after each time we left room. Room was hot and no option to control temp only fan. Would not stay there again.
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
It's certainly not the level of service we aim to provide. We wish your experience with us would have been more enjoyable. We will be sure to share your concerns with our team.

2/10 – Ontzettend slecht

camille

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ac was not working, called the front desk several times and was put on hold several times and no one ever came back on. Called again asked for a supervisor and was hung up on, when i went to the front desk to let them know. The girl was rude and didnt care. The remote to the TV was extremely dirty and gross, I'm glad i brought my own wipes and cleaned it myself
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
we wish your experience with us would have been more enjoyable. It's certainly not the level of service we aim to provide. We will be sure to share your concerns with our team. Please, come back and see us again.

6/10 – Redelijk

William

Reisde met familie
Positief: Netheid, personeel en service
The room was decent however it was a little strange that there was no table or chair in a deluxe room. I know this wasn't just one room, because we got two rooms and they both were setup like this. That made it a little less comfortable than I would have liked. Otherwise the room was very nice and the beds were comfortable.
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
Thank you for your valuable feedback, we will be sure to share your concerns with our team. Please, come back and see us again.

2/10 – Ontzettend slecht

Carl

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Well for one it was our first stay, we chose to come to the Nugget because they had a nice swimming pool online well when we got there it wasn't open, not to mention we were on the 8th floor and all the heat was on and it was already 85 when we got there so with the sunlight and heat made the whole upstairs area super hot even if we had our air conditioner on. Starbucks was supposed to be up in 24 hours but wasn't. We were charged another fee when we got to the front desk when I paid online we got charged over $40 in fees so this hotel ended up costing me over $150 plus $100 deposit. I've never paid that kind of price for a room that terrible. There was one pillow per person and burn holes everywhere. Just not some place I really want to take my children we went to family Dollar and they told us that the Nugget was known for being a druggie hotel so I feel terrible as a father taking my children there and then also disappointing them by the pool not being open there should be something online about that very very misinforming.
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. It's certainly not the level of service we aim to provide. we wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future, we'd like to make things right!

8/10 – Goed

Reyna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service
1 nacht verbleven in mei 2024
Reactie van Tammy op 20 mei 2024
Thank you so much for such a great rating.

8/10 – Goed

Joshua

1 nacht verbleven in mei 2024
Reactie van Juan op 15 mei 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

4/10 – Matig

Lester F.

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
What had once been a very nice hotel needs a total upgrade of its guest rooms and a thorough training of the housekeeping staff. The blackout drapes in the room were torn. The room itself had a terrible odor caused by having the floors mopped with dirty mops and or dirty water. I noted the same odor in the public areas where there were tile floors. Mops are not expensive and should be washed regularly.
1 nacht verbleven in mei 2024
Reactie van Juan op 7 mei 2024
Thank you for bringing these issues to our attention and expressing your concerns regarding your recent stay at our hotel. We sincerely apologize for any discomfort and inconvenience you experienced.Your observations about the conditions of the guest rooms and the need for training of our housekeeping staff are well noted. We also appreciate your specific feedback about the odor and the state of cleanliness. We assure you that we will take immediate actions to rectify these issues.We sincerely regret any negative experiences you had and hope you will give us the opportunity to serve you better in the future.

10/10 – Uitstekend

Ellen, Laramie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Juan op 7 mei 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

4/10 – Matig

Leesa

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool wasn't accessible. Around the hotel was cluttered with metal debris and garbage.
2 nachten verbleven in maart 2024
Reactie van Tammy op 2 mei 2024
Hi Lesse, our swimming pool is accessible by the 4th floor of the towel hotel. it is seasonal. It doesn't open until last weekend of May. We are in a middle of remodeling the Casino and Hotel. I have walked the hotel and don't see any metal debris nor garbage. Could you please provide me with more information. Thank you!

2/10 – Ontzettend slecht

Jody

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was broken down and old. Shower was broken and old. Gorrible smell on entire floor
1 nacht verbleven in april 2024
Reactie van t op 2 mei 2024
We are genuinely sorry to hear about your disappointing experience. It's certainly not the level of service we aim to provide. Please provide more details about your situation and We will do my best to help rectify this situation.

8/10 – Goed

Barry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2024
Reactie van Juan op 1 mei 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

10/10 – Uitstekend

Alexzander, Ogden

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Juan op 1 mei 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

6/10 – Redelijk

Lara

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Poor upkeep. Air conditioning not working. Wallpaper was peeling. No lamp shade. Smoke smell. Will pay extra next time for an upgrade.
2 nachten verbleven in april 2024
Reactie van Tammy op 30 apr 2024
We are genuinely sorry to hear about your disappointing experience. It's certainly not the level of service we aim to provide. Please provide more details about your situation and We will do my best to help rectify this situation.

10/10 – Uitstekend

Shirley

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Tammy op 30 apr 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

4/10 – Matig

Roy

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old rundown. No coffee in room. Elevators barely work.
1 nacht verbleven in april 2024
Reactie van Tammy op 27 apr 2024
Thank you very much for sharing your valuable comments with us, we are excited to share that over time we will be making improvements to our property, and we have already begun the total remodeling of our rooms. We would love to have another chance with you in the future as we think you will really love our updates. We appreciate you visiting us and hope to see you again.

6/10 – Redelijk

Veronica

Reisde met partner
Positief: Personeel en service, voorzieningen
The casino was quiet and the restaurant that we used was nice. The staff was very nice. Our room was another story. I found someone else's dental floss on the bathroom floor, as well as someone else's hair on the floor and in the shower. The sink drain had a strange but mild stench. Our room was placed right next to the elevator, and we heard the elevator all the time that we were in the room.
2 nachten verbleven in april 2024
Reactie van Tammy op 27 apr 2024
We are genuinely sorry to hear about your disappointing experience. It's certainly not the level of service we aim to provide. We hope to have another opportunity to welcome you back in the future. We'd love to make things right! Thank you for your valuable feedback.

6/10 – Redelijk

Derek

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms were dated. Peeling off wallpaper and tape where the carpet is seamed together.
1 nacht verbleven in april 2024
Reactie van Tammy op 22 apr 2024
Thank you so much for such a great rating.

8/10 – Goed

Todd

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Fun
1 nacht verbleven in april 2024
Reactie van Tammy op 20 apr 2024
Thank you for taking the time to rate your stay with us, Hope to see you again soon.

2/10 – Ontzettend slecht

Spencer

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First of all we bought a room at wendover nugget casino for one night. A Thursday night. Checking in was smooth no problems finding room. The elevators are super sketchy. A bit shaky. Got to room and proceeded to the casino at this hotel. Come to find out they wanted $25 for two well drinks. This is Wendover Utah I thought. Not Las Vegas I declined and went back to gambling. A waiter came buy and offered a free drink. I was perplexed. Anyhow....the house took us but our spirit is still alive. Great job and thanks for that special night I was hoping for
1 nacht verbleven in april 2024
Reactie van Tammy op 19 apr 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

6/10 – Redelijk

larry, Pleasant View

Reisde met partner
Positief: Personeel en service
staff was really good. room was clean but the chairs were stained. it only was putting out heat staff was great they had it fixed within 15 minutes after calling bathtub looked dirty. but the starbucks was awesome.
1 nacht verbleven in april 2024
Reactie van Tammy op 19 apr 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

4/10 – Matig

Amber

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Lamp in our room had no light shade, wall paper falling off, shower head clogged and barely sprayed. Looked run down garbage everywhere
1 nacht verbleven in maart 2024
Reactie van Tammy op 16 apr 2024
Thank you so much for sharing these concerns with us, we pride ourselves in providing the best experience for our guests and we are disappointed to hear that we fell short on this occasion. We hope you'll accept our sincerest apologies as we will work hard to address these issues. We hope to have another opportunity to welcome you back in the future.

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel for a wild weekend
1 nacht verbleven in april 2024
Reactie van Tammy op 15 apr 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

4/10 – Matig

Christopher

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Rooms are very outdated. Not very clean. Air conditioner blew only hot air. Overall very disappointing and extremely overpriced.
1 nacht verbleven in april 2024
Reactie van Tammy op 15 apr 2024
Thank you for taking the time to rate your stay with us. I do apologize for the issues your accrued. We hope to see you again .

6/10 – Redelijk

Angela

Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Tammy op 15 apr 2024
Thank you for taking the time to rate your stay with us

8/10 – Goed

Larry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Couldn’t get a military discount for the room
1 nacht verbleven in april 2024
Reactie van Tammy op 14 apr 2024
Hi Larry, first let me thank you for your service. I'm so sorry, we do offer Military Discount, we can't change the rate once you make your reservation with a 3rd party. Thank you so much for stay with us. Hope to see you again soon.

2/10 – Ontzettend slecht

Dan

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in april 2024
Reactie van Juan op 11 apr 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

4/10 – Matig

Antoinette

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
When we first arrived, they put us in a bum room where the bed had been turned around sideways away from the window and the television, and no lighting so I was like no this is not what I want. This is not what I paid, for. I went to the desk, and they moved us to a better room, so that was OK after that but there’s no coffee or a refrigerator in the rooms so if you have leftovers from your meal or you want coffee when you wake up in the morning you’re out of luck and no room service so that it could be brought to you so I was very disappointed in this hotel.
1 nacht verbleven in april 2024
Reactie van Tammy op 9 apr 2024
Thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our travelers' feedback and we're looking forward to making improvements to our property. Some of our newly remodeled rooms now feature a refrigerator and updated furniture, for coffee makers, we do offer Starbucks.

6/10 – Redelijk

Alan

Reisde met familie
Positief: Personeel en service
Good
1 nacht verbleven in april 2024
Reactie van Tammy op 9 apr 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 – Goed

Steffany

1 nacht verbleven in april 2024
Reactie van Tammy op 27 apr 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

10/10 – Uitstekend

Jeremaih

Positief: Staat van de accommodatie en faciliteiten
Thanks for a good time!
1 nacht verbleven in april 2024
Reactie van Tammy op 6 apr 2024
Thank you for choosing to stay with us and taking the time to rate your stay. Hope to see you again.

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was comfortable and the room was quiet
2 nachten verbleven in april 2024
Reactie van Tammy op 6 apr 2024
Thank you for taking the time to rate your stay with us, Hope to see you again soon.

2/10 – Ontzettend slecht

Robert W

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was filthy Jacuzzi tub filthy Mattress springs present to surface of bed Exposed piping in restroom Ended up leaving at 11pm the night of our stay
1 nacht verbleven in maart 2024
Reactie van Tammy op 3 apr 2024
Thank you so much for sharing these concerns with us, We pride ourselves in providing the best experience for our guests and we are disappointed to hear that we fell short on this occasion. We hope you'll accept our sincerest apologies as we will work hard to address these issues. We hope to have another opportunity to welcome you back in the future. We'd love to make things right!

2/10 – Ontzettend slecht

ENRIQUE

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible service, Room wasn’t clean no blankets, bathroom terrible condition no lights.
1 nacht verbleven in maart 2024
Reactie van Tammy op 1 apr 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

10/10 – Uitstekend

Angela

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Tammy op 1 apr 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 – Goed

Angela

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Tammy op 31 mrt 2024
We appreciate you visiting us and hope to see you again.

4/10 – Matig

Sudon

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Curtains for window had holes and didn’t close all the way. Wallpaper was peeling off the walls, shower had built up soap and hard water on the glass doors. Addressed the issues at the front desk, unfortunately they seemed unfazed by any issues.
Reactie van Tammy op 31 mrt 2024
Thank you for staying with us and for taking the time to share your concerns with us, we're looking forward to making improvements to our property. We will be making improvements to our property and we have already begun the total remodeling of our rooms. We would love to have another chance with you in the future!

10/10 – Uitstekend

Joe

1 nacht verbleven in maart 2024
Reactie van Tammy op 19 apr 2024
Thank you for choosing to stay with us. Hope to see you again.

2/10 – Ontzettend slecht

Jennifer

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Tammy op 3 apr 2024
Thank you for taking the time to rate your stay with us. I wish we had more to in order to fix the issues.

10/10 – Uitstekend

Bo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Tammy op 26 mrt 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

2/10 – Ontzettend slecht

James

1 nacht verbleven in maart 2024
Reactie van Juan op 14 apr 2024
Thank you so much for your rating. We look forward to your next visit and continue to earn your loyalty.

6/10 – Redelijk

Robin

Reisde met familie
Good customer service hotel staff
2 nachten verbleven in maart 2024
Reactie van Tammy op 24 mrt 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again

2/10 – Ontzettend slecht

becky, west valley city

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Juan op 22 mrt 2024
Thank you, based on your rating, we understand we did not meet your expectations from our lodging. We strive to deliver an exceptional experience.

10/10 – Uitstekend

Colton and kara

1 nacht verbleven in maart 2024
Reactie van Tammy op 9 apr 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 – Goed

Ivis, WEST JORDAN

1 nacht verbleven in maart 2024
Reactie van Tammy op 6 apr 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 – Uitstekend

Ivo Max

Reisde met een groep
Positief: Netheid
They need to put a mini fridge in the rooms. The stay was nice and I liked the house keepers.
1 nacht verbleven in maart 2024
Reactie van Juan op 12 mrt 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.We are so glad to hear you enjoyed your stay at Wendover Nugget Hotel & Casino! We appreciate your review and look forward to seeing you again soon.

2/10 – Ontzettend slecht

Monica

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Outdated , it’s ok if u only want to sleep
1 nacht verbleven in maart 2024
Reactie van Juan op 12 mrt 2024
Thank you very much for sharing your valuable comments with us, We are excited to share that over time we are making improvements to our property and we have already begun the total remodeling of our rooms. We would love to have another chance with you in the future as we think you will really love our updates. We appreciate you visiting us and hope to see you again.