Exterieur

Beoordelingen van Springhill Suites by Marriott West Palm Beach

2.5 out of 5
Springhill Suites by Marriott West Palm Beach
2437 Metrocentre Blvd, West Palm Beach, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 548 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 265 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 1005 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

E. Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff we’re extremely accommodating 😊
3 nachten verbleven in mei 2024

6/10 – Redelijk

allen

Reisde met familie
Negatief: Voorzieningen
Hot water didn’t work in the tub and it didn’t drain properly and zero air conditioning in the hallways on any floor. All guests were complaining. Breakfast was average at best and anytime after 830 almost nothing was left. Won’t be staying again. Price was fair but then again we got what we paid for.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Francy

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Terence

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

8/10 – Goed

Jennie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a nice stay and the staff was very helpful
2 nachten verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your kind review! We're thrilled to hear that you had a nice stay and found our staff to be very helpful. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional service. We look forward to welcoming you back soon!

10/10 – Uitstekend

Ozzie F

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
You know you know
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
We do know! Thank you for your feedback! We're glad that everything met your expectations. We appreciate your support and look forward to welcoming you back soon!

10/10 – Uitstekend

Mario

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Professional, courteous staff.
8 nachten verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your feedback! We're delighted to hear that you found our staff professional and courteous. Providing excellent service is our top priority, and your kind words are greatly appreciated. We look forward to your next visit!

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My boyfriend left his wallet in his room they found it safe in sound thanks
2 nachten verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for sharing your experience! We're pleased to hear that our team was able to quickly locate and secure your boyfriend's wallet. Ensuring our guests' belongings are safe is a top priority for us. We look forward to welcoming you both back soon!

10/10 – Uitstekend

Jie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always like to stay this hotel.
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your loyalty! We're thrilled to hear that you always enjoy staying at our hotel. Your continued support means a lot to us, and we look forward to welcoming you back for many more pleasant stays!

10/10 – Uitstekend

Candice

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay and restful sleep before we boarded our cruise the next day.
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your lovely review! We're delighted to hear that you had a wonderful stay and a restful sleep before your cruise. Providing a comfortable and relaxing environment for our guests is our top priority. We hope to welcome you back before your next adventure!

10/10 – Uitstekend

Cameshia, Stockbridge

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good customer service
2 nachten verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your feedback! We're glad to hear you received good customer service during your stay. Providing excellent service is important to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back again soon!

10/10 – Uitstekend

Juan Carlos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Madelin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean very clean
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel to be very clean. Maintaining a spotless environment is essential to us, and your positive comments are greatly appreciated. We look forward to your next visit!

6/10 – Redelijk

Elena

Negatief: Voorzieningen
Nothing impressive
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Larry

Positief: Voorzieningen
The clerk checking me in was awesome! Very friendly and asked about my trip and showed genuine interest!
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for sharing your experience! We're delighted to hear that our clerk made such a positive impression on you during check-in. Providing friendly and personalized service is something we strive for, and we're glad it made a difference in your stay. We hope to welcome you back soon!

10/10 – Uitstekend

Destiny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024

8/10 – Goed

Rasheen

Positief: Voorzieningen
Stay was good. Room could a tad bit cleaner. Crumbs and stains were on the couch.
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your feedback. We're pleased to hear that your stay was good overall, but we apologize for any inconvenience caused by the cleanliness of your room. Your comments have been noted, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your input and hope to welcome you back for a more flawless experience in the future.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was super friendly and helpful!! Pool is small though
1 nacht verbleven in mei 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your review! We're thrilled to hear that you found our staff super friendly and helpful. Providing excellent service is our priority, and we're glad it made a positive impact on your stay. We appreciate your feedback about the pool size and will consider it for future improvements. We look forward to welcoming you back soon!

10/10 – Uitstekend

Kiera

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and courteous staff.
1 nacht verbleven in april 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff Greta customer service
1 nacht verbleven in april 2024

4/10 – Matig

Jessica

Reisde met familie
Positief: Personeel en service
The toilet didn’t flush the first time and the water from the tub didn’t drain. Staff was welcoming.
1 nacht verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced with the toilet and tub. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back for a smoother stay.

8/10 – Goed

Keaton

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Other than the odd smell in the hallway It was great
1 nacht verbleven in maart 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your feedback! We're glad to hear that you had a great stay overall. We apologize for any inconvenience caused by the odd smell in the hallway and appreciate you bringing it to our attention. We'll make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future. We hope to welcome you back for another enjoyable stay soon!

6/10 – Redelijk

Denis

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
In a nowhere, nothing interesting closed!
7 nachten verbleven in april 2024

10/10 – Uitstekend

Miranda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable
4 nachten verbleven in april 2024
Reactie van JV op 23 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 – Uitstekend

Veronica

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The customer service was great. Received very well by the lady on Friday night. The hotel structure was nice I’m glad we were given a first floor room. Great amenities and the space of a king bed room was perfect for me and my husband. The bathroom could’ve used a little upgrade but the front desk clerk did mention soon they would be undergoing changes.
1 nacht verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your feedback! We're glad you enjoyed our great customer service, amenities, and the convenience of a first-floor room. We apologize for any inconvenience with the bathroom and appreciate your understanding about our upcoming upgrades. We look forward to hosting you again soon!

10/10 – Uitstekend

Katrina

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Water was our only issue shower was hard to keep water in shower a steady temperature
1 nacht verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
Thank you for sharing your experience. We apologize for the inconvenience with the water temperature in the shower. We'll address this issue promptly to ensure a more comfortable stay for our guests in the future. We appreciate your feedback and hope to welcome you back for a smoother experience next time.

8/10 – Goed

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are friendly and room is clean
1 nacht verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
We're thrilled to hear you found our staff friendly and your room clean! Providing excellent service and cleanliness are top priorities for us. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!

10/10 – Uitstekend

Melissa

1 nacht verbleven in april 2024

10/10 – Uitstekend

Narciso

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved everything about the property, the staff were amazing.
1 nacht verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
Thank you for your wonderful review! We're delighted to hear that you loved everything about your stay, especially our amazing staff. Providing exceptional service is what we strive for, and your feedback motivates us to keep up the good work. We look forward to welcoming you back for another fantastic experience!

10/10 – Uitstekend

Justin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a perfect hotel choice for me in West Palm Beach area. Friendly staff and managers at the front desk!
1 nacht verbleven in april 2024
Reactie van SHS Management op 20 mei 2024
We're thrilled to hear that our hotel was the perfect choice for your stay in West Palm Beach! It's wonderful to know that you found our staff and managers at the front desk friendly. Your satisfaction is our priority, and we hope to welcome you back for another excellent experience soon!

10/10 – Uitstekend

Margaret

Reisde met een groep
Positief: Personeel en service
Bathrooms are a little outdated. Water pressure is good but temperature was a little hard to control
1 nacht verbleven in april 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 – Goed

Neil

1 nacht verbleven in april 2024

10/10 – Uitstekend

Norman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property. Clean. Great staff.
2 nachten verbleven in april 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 – Redelijk

Dimitri, Mosheim

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 – Uitstekend

Lissette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff. Beds were super comfortable. Close to shops. Very quick and easy.
2 nachten verbleven in maart 2024
Reactie van JV op 3 apr 2024
Dear Lissette,Thank you for taking the time to share your feedback regarding your recent stay with us. We are overjoyed to hear that you were satisfied with our services and had an amazing experience at our hotel.At SpringHill Suites West Palm Beach I-95, guest satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our goal to provide exceptional service to every guest, and we are glad that we succeeded in making your stay memorable.We appreciate your kind words and will be sure to share your feedback with our team. They work tirelessly to ensure that our guests receive the best possible service, and your appreciation will serve as motivation for them to continue delivering outstanding experiences.If you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback as it helps us improve our services further.Once again, thank you for choosing SpringHill Suites West Palm Beach I-95. We look forward to welcoming you back in the future for another incredible stay.Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814

2/10 – Ontzettend slecht

Eldred

Negatief: Netheid
4 nachten verbleven in maart 2024
Reactie van JV op 9 apr 2024
Dear Eldred,I hope this email finds you in good health and spirits.First and foremost, I would like to express my sincere gratitude for choosing SpringHill Suites West Palm Beach for your recent stay. Your decision to stay with us is greatly appreciated, and we are committed to ensuring that your experience exceeds your expectations.It has come to my attention that you encountered multiple issues during your stay, and for that, I want to extend my sincerest apologies. Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.I have attempted to reach out to you several times last week in order to discuss your experiences in detail and to explore how we can rectify the situation and improve your overall experience. I am eager to have a conversation with you at your earliest convenience to address any concerns you may have and to find a resolution that is satisfactory to you.Please feel free to contact me directly at 561-689-6814. My name is Joanne Victoria, and I am here to assist you in any way possible.Once again, I apologize for any inconvenience you may have experienced, and I appreciate the opportunity to make things right. I look forward to hearing from you soon.Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-68

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property friendly staff.
1 nacht verbleven in maart 2024
Reactie van SHS Management op 20 mei 2024
We're delighted to hear that you enjoyed your stay and found our staff friendly! Thank you for your kind words about our property. We look forward to hosting you again in the future!

10/10 – Uitstekend

Latoya

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great staff was very pleasant
1 nacht verbleven in maart 2024
Reactie van SHS Management op 20 mei 2024
We're thrilled to hear that everything was great during your stay! Thank you for your kind words about our staff. Providing excellent service is our priority, and we appreciate your feedback. We look forward to welcoming you back for another pleasant experience!

6/10 – Redelijk

Tri, Fort Lauderdale

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Kristian, Pittsburgh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

8/10 – Goed

Yaima

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Tasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and spacious
1 nacht verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 – Uitstekend

John

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff was very friendly and efficient with smiles that made us feel welcome
1 nacht verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

10/10 – Uitstekend

Syndia

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 – Redelijk

Heather

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 – Redelijk

Ruth

10 nachten verbleven in maart 2024
Reactie van JV op 9 apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review! Best regards,Joanne Victoria General Manager SpringHill Suites West Palm Beach I-95561-689-6814

6/10 – Redelijk

Matthew

It was close to the interstate
1 nacht verbleven in februari 2024
Reactie van JV op 3 apr 2024
Dear Matthew,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814

6/10 – Redelijk

Darwin

3 nachten verbleven in december 2023
Reactie van JV op 3 apr 2024
Dear Darwin,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Warm regards,Joanne Victoria General ManagerSpringHill Suites West Palm Beach I-95561-689-6814