Vacances de West Grove

We had a terrible experience with this hotel. We showed up before check-in at 3. Said we couldn’t check-in yet which was fine. However we told them we would be back at 4 as we were going to the state fair. We got back at 4 and were told our rooms weren’t clean. We waited 30 minutes and then were told only one room was ready but they wouldn’t let us check into both rooms. Fine. We put everything in one room. Was told by the lady that we needed to call in around 7 to pre-check in for the other room because no one is at the front desk after 11 and we would lose our reservation. We called at 7 to pre-register. She then tells me when we get there she needs all our information again because it’s a separate reservation now. I told her that was fine but we wouldn’t be back until after midnight. She said that was fine. We show up at 1215 to finish checking in and going to ur room. There was no one at the front desk. We called the phone number for 45 minutes with no answer. There were 3 other guests waiting for their room too. The other 3 couples left. We waited because we had one room already. Finally just after 1 she comes running down the hall. No apology and was super rude. Said the phones must be broke and she will let management know. Overall a terrible experience.

Very clean with helpful staff. Thanks for the delicious late night snacks and morning breakfast :)

The breakfast was really good and the room was spacious!

A/C was unpredictable. Staff was unhelpful. Uncomfortable bed. Water was nor replaced in fitness center for several days. Housekeeping was unpredictable. Food is good.