Hôtel près de Club de golf West Derby (Liverpool)

« Clean room with very friendly and helpful staff. »

« Friendly staff , room was clean, good breakfast »

« Staff support none existent despite numerous messages sent before stay. Also had so many mails for check in for different rooms. Not exactly or professional »

« On our original room that we had booked , our door wouldn't lock , we had a heplful man who didn't work at the property change us too a room , however this wasn't clean. The toilet had stains on and the sheets had bugs on. Overall disappointed with or stay »

« dirty room, had someone’s dirty laundry, shower and toilets all stained with brown and yellow stains, door hanger flung off as we walked in, all surfaces dirty, dead bugs at windowsill, bedsheets stained with black stuff. so dirty and poor communication, left after 30 minutes and got no refund whatsoever. also no lock on bathroom door, one of the beds was broken, plug socket broken »

« On arrival staff member (or manager) appeared complacent and somewhat uninterested. Did not show us to the room, although easy to find (not accessible for anyone with a disability - two flights of stairs - not lift). Room was spacious for two. Given it was an old-ish annexe part of the main building the windows were draughty even with what seemed like outdated secondary glazing that barely closed (room 4). However, if you come by vehicle vans use the front car park opposite the pub/hotel (2 car...

« The room/apartment was basically a bedsit in a HMO in an unsafe, dangerous area of the city. Immediately above a dodgy takeaway. Mouldy shower, kids stickers all over the furniture, outdated and not remotely like the pictures. The photos in the listing are not for this property which should be made explicitly clear. The door for the bedsit had a 1inch gap underneath and we did not feel safe leaving our valuables in there whilst we went out. All sorts of unsavoury people hanging around the ...

« yes also no hot water or heating appears to be an ongoing issue very disappointing »