We booked this for a busy race weekend. We immediately noticed an extremely pungent smell, almost like something had been rotting for weeks. My husband took his shoes off and noticed that the carpet was damp. We couldn’t stay in this room. We found a room elsewhere and returned the next morning to inform them of the issues.
After explaining the problem, we learned the previous guests also complained of a smell in this room (room 15). They said they deep cleaned and let it air out before our stay. They immediately deep-cleaned the room again so they could rent it out that night. We were told the manager would call us. No one called. We had to call multiple times over a few days to speak to the manager.
The manager (Christian) made us feel like we were somehow at fault because we arrived after hours. He said they would refund us for the remaining nights since they filled the room, but hinted that they didn’t want to refund us for the first night because they could lose profit. He was supposed to call us back a week ago, but never did. The charge didn’t process, so we gave up on ever hearing from them.
The entire experience was mind-boggling. We travel often, we have reasonable expectations and do our best to be kind, especially in unfavorable circumstances, but nothing about this experience was okay. Be warned, if you choose to stay here.