Exterieur

Beoordelingen van Hyatt House Washington DC/The Wharf

3.5 out of 5
Hyatt House Washington DC/The Wharf
725 Wharf Street SW, Washington, DC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 775 van 1239 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1239 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1239 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1239 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1239 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Roshane

Reisde met familie
Negatief: Voorzieningen
The hotel enjoys a picturesque setting with numerous dining establishments and retail outlets conveniently located within walking distance. However, there is room for improvement in the amenities offered relative to the price point. Provision of basic amenities such as bottled water and higher quality coffee would enhance the guest experience. The breakfast service was satisfactory.
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Roshane, I appreciate you staying at our Hyatt House even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Michael Anderson, GM

8/10 – Goed

Anthony

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Desk staff at check in couldn’t care less. This was our first visit to the area and she barely answered our questions about where to park. What elevator to use and other basic questions. The free breakfast was warm at best and low quality. For paying over $350 a night we should have been treated much better
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Anthony, My sincere apologies that you were not greeted with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Michael Anderson, GM

10/10 – Uitstekend

Veronica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the complimentary breakfast.
1 nacht verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Veronica, Thank you for taking the time to share your review. We're pleased to hear that our complimentary breakfast made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Michael Anderson, GM

10/10 – Uitstekend

Margaret

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Noise from karaoke club below sometimes Would have liked dressing gowns. Otherwise all good Charged $65 for valet parking and we don’t have a car! Phoned reception from Union station and was assured it would be credited to my credit card. Asked for new invoice receipt to be emailed to me but have yet to receive.
5 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Margaret, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Michael Anderson, GM

6/10 – Redelijk

Francis

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The rooms smelled like weed. Front desk was accommodating and gave us a new room but same weed smell in the new room. Maybe something in the system. Won’t be coming back there.
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Francis, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Michael Anderson, GM

10/10 – Uitstekend

Jerry, Saugerties

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

maya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear maya, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Michael Anderson, GM

10/10 – Uitstekend

Kari

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location right on the waterfront. Busy location
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Kari, We are thrilled to hear that we provided you with a great stay. I'm so glad to hear that you enjoyed our convenient location. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Michael Anderson, GM

10/10 – Uitstekend

Mayura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great stay!
3 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Mayura, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael Anderson, GM

6/10 – Redelijk

Julie R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very nice. Room has everything you need. The location isn’t the best in terms of safety. As a solo traveller I did not feel safe going out at night. That’s a first for me! Lots of youth occupying the area and it appeared as though they were looking for trouble. I love staying at the Hyatt normally. The breakfast was good and the staff was very friendly and accommodating.
3 nachten verbleven in maart 2024
Reactie van GM op 10 apr 2024
Dear Julie R, Thank you for staying with us. We are glad that you enjoyed our hotel, service, and breakfast. Though The Wharf area is busy, we live and work in this area and find it to be very safe. We appreciate all your feedback and hope to host you again. Sincerely, Michael Anderson, GM

8/10 – Goed

edgar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the wharf location
2 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear edgar, We are so glad that you enjoyed our fun location. It was our pleasure hosting you, and we thank you for choosing us. Best, Michael Anderson, GM

10/10 – Uitstekend

Stephen

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Renee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the staff was very helpful and kind. We felt safe at all times when walking around taking in the sites
4 nachten verbleven in maart 2024
Reactie van GM op 6 apr 2024
Dear Renee, Thank you for your review. I appreciate you choosing us while in the area. I'm so glad you enjoyed our location and service. The safety of our guests is always a top priority. It was our pleasure to host you, and we hope to see you again. Best, Michael Anderson, GM

6/10 – Redelijk

CAROLINA

1 nacht verbleven in maart 2024
Reactie van GM op 7 apr 2024
Dear CAROLINA, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Michael Anderson, GM

10/10 – Uitstekend

Erin

5 nachten verbleven in maart 2024
Reactie van GM op 23 apr 2024
Dear Erin, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Michael Anderson, GM

8/10 – Goed

Yuki

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
No bath tub only shower in a room I stayed. No handheld shower. Breakfast was included, upon arrival I was informed. Dog friendly with fee it seems. Valet parking $65/day. Kitchenette (Dishwasher, full refrigerator and freezer) was somewhat helpful if you want to eat something in your room. Pool is at the PH outdoor thus only summer I suppose. Access to outdoor was helpful to view fireworks. Staffs are friendly and helpful. I wished little bit more cleanliness. Both days outdoor staircase needed to be cleaned up. Around the welcome coffee, hot water trashcan were more than full.
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Yuki, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Michael Anderson, GM

6/10 – Redelijk

Maygret

Reisde met familie
Positief: Personeel en service
Property was okay. I could be cleaner. Staff was friendly, included breakfast was great. Please be aware that in addition to the pricey hotel stay per night, you have to pay for parking if driving. Hotel Parking is $60 per day. So if you stay 5 nights, it would be $300 just for parking.
3 nachten verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear Maygret, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Michael Anderson, GM

10/10 – Uitstekend

Aikia Yvonne

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
"Our recent stay at Hyatt House Washington DC exceeded all expectations. From the moment we arrived until our departure, the staff displayed exemplary hospitality, making us feel truly valued guests. The complimentary breakfast offered a delicious variety of options, catering to different dietary needs, including chicken and turkey sausage, which was a thoughtful touch. Our room was clean and well-appointed, with the attached kitchenette proving to be a convenient addition. Special thanks to Front Office Manager Kenny Walker and the entire team for their warm welcome and exceptional service. We look forward to returning for future visits to DC. Highly recommended!"
3 nachten verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Aikia Yvonne, Your flattering review is music to our ears! Thank you so much for choosing Hyatt House and informing other travelers about your exceptional experience. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Michael Anderson, GM

10/10 – Uitstekend

Vera

Zakenreiziger
I love this property! It’s my 3rd time staying here. It’s close proximity to all entertainment and restaurants is perfect!
2 nachten verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Dear Vera, Thank you for this excellent review! We enjoy hosting you and are proud to be your favorite hotel in Washington. Please come back again soon. Best, Mason Caracciolo, GM

10/10 – Uitstekend

Ha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is good except that payment for parking
1 nacht verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear Ha, We are happy that you had a great stay at our Hyatt House! It is our pleasure to welcome guests to Washington and play a small part in their enjoyment of the city. We hope you will return and stay with us every time you do. Best, Michael Anderson, GM

8/10 – Goed

sue

Reisde met partner
Positief: Voorzieningen
Great location - close to everything!
1 nacht verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear sue, Thank you for staying with us! It is excellent to know that our convenient location was a significant factor in the enjoyment of your stay. We appreciate your business and your taking the time to share your thoughts. Please come again soon! Best, Michael Anderson, GM

10/10 – Uitstekend

Quesha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay and the view from the room was beautiful
2 nachten verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Quesha, It is lovely to hear you had a great stay at our hotel. We appreciate you sharing this review and informing other travelers of the comfort and beauty you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michael Anderson, GM

10/10 – Uitstekend

Dorothy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place is clean and the staff is excellent. Hotel’s air conditioning was a bit faulty. It was warm at night despite lowering the temperature down to 65F. Otherwise, we had a great time. Location is awesome for cherry blossoms, we walked to the basin 4 times. Would stay here again.
3 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Dorothy, We love hearing guests say that they would stay with us again! Thank you for your positive feedback and for pointing out some areas for improvement. We strive to be the best hotel in D.C., and our guests help us achieve that goal by sharing their thoughts about our Hyatt House. Please find a reason to visit again soon. Best, Michael Anderson. GM

10/10 – Uitstekend

Viorica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Nice hotel with good breakfast.
3 nachten verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Viorica, Thank you for sharing your feedback. We're pleased that our tasty breakfast options and convenient location made for a restful stay. We enjoyed hosting you and hope you revisit us the next time you travel to the area. Best, Michael Anderson. GM

6/10 – Redelijk

Erin

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The faucet was broken and hanging off the sink when we arrived. The front desk was very quick to fix it but when spending over $500 a night I expect things to be top notch when I get there. The maid knocked on our door at 8am to clean which is way too early and the hotel advertised breakfast until 10:30 and when I got downstairs at 10:10, they had already taken up half the food and I was rushing to grab what they were taking up as I was trying to get something. If the breakfast is until 10:30, it should be fully stocked until then.
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Erin, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely, Michael Anderson, GM

10/10 – Uitstekend

Luis Enrique

4 nachten verbleven in maart 2024

10/10 – Uitstekend

Dwayne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The whole staff was phenomenal. The Front Desk, the Bartender, breakfast team, and their Supervisor were so attentive and polite. The Bartender Ms. Arnita and her Supervisor were the individuals that stood out during my stay. D'Wayne
4 nachten verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Dwayne, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Michael Anderson. GM

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Erika K

Positief: Netheid
3 nachten verbleven in maart 2024

6/10 – Redelijk

Johanna

Reisde met familie
The hotel stated check- in at 3pm. We did not get to check in our room til 4:35pm after multiple times of letting front desk know we had reservations at 5p and needed to change and freshen. The hotel does not reserve parking for those who stay. We had to park 5 blocks down then walk to and from our car. You pay for waterfront amenities, but get a subpar experience. I think cheaper hotels in the area would give better service.
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Johanna, Thank you for choosing to stay at our Hyatt House. Although we are sorry to hear that you didn't find us a good value, we appreciate you taking the time to share your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Michael Anderson. GM

10/10 – Uitstekend

Sunny Glynn

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All within a mile of the monuments and museums, easy to walk or Uber. Great dining and shopping options. Easy to and from their airport. The staff were helpful and so nice!
3 nachten verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Dear Sunny Glynn, It is truly wonderful to hear that you had an enjoyable stay with us and that our location was suitable for your trip. Our team always strives to provide exceptional service to our guests, and your feedback serves as an encouragement to them. We appreciate you taking the time to share your positive experience with us and other travelers. It would be an honor to host you again in the future, and we look forward to the opportunity to provide you with another exceptional stay. Best, Michael Anderson GM

10/10 – Uitstekend

Stephanie

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

6/10 – Redelijk

Tawaki

Positief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van GM op 17 mrt 2024
Dear Tawaki, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Michael Anderson GM

8/10 – Goed

Tiffany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Lilia

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cute hotel, super cozy. The views are definitely beautiful, especially in the night. You can see the lights from the airport. The only downside is the parking. You have to pay for the parking garage which is $60 a night. Yes, your car is safe but if you’re staying at a hotel on this strip I feel like you should at least get a discount. The garage is a huge strip down below which is a garage for the whole area. It’s still pretty safe but again just the price on top of already staying there.
1 nacht verbleven in februari 2024
Reactie van GM op 14 mrt 2024
Dear Jessica, We loved hosting you and look forward to your return! Thank you for letting the staff and other travelers know that the Hyatt House is a phenomenal option for a great stay at The Wharf. We value your business and hope you come back sooner rather than later. Best, Michael Anderson, GM

10/10 – Uitstekend

Donald

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Daria at the front desk was very kind and helpful. She even signed me up for Hyatt rewards.
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
Dear Donald, We love five-star reviews because they mean that your stay was tremendous. Thank you for choosing Holiday Inn Charleston Riverview and sharing your fantastic experience. We hope to welcome you back soon! Best, Michael Anderson, GM

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Rachel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is very expensive but the boardwalk and seafood choices around are excellent.
1 nacht verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Rachel, It's fantastic to hear you loved our location, just like many of our guests! We always strive to make sure that our hotel embodies the lively and exciting vibe of the area we are located in. We appreciate your business and are grateful for your positive review. You're always welcome here, so please come back soon! Best, Michael Anderson, GM

8/10 – Goed

Rodney

2 nachten verbleven in maart 2024

10/10 – Uitstekend

ANGELIC

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hyatt House at the Wharf is always a vibe.
1 nacht verbleven in februari 2024
Reactie van GM op 10 mrt 2024
Dear ANGELIC, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Michael Anderson, GM

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Dolores, Charlotte

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view was beautiful, the area had entertainment near by, nice staff, I will be staying here again.
2 nachten verbleven in maart 2024
Reactie van GM op 10 mrt 2024
Dear Dolores, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was exceptional. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Michael Anderson, GM

10/10 – Uitstekend

Jai-Lynn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will be coming back here for more staycations !
1 nacht verbleven in februari 2024
Reactie van GM op 8 mrt 2024
Dear Jai-Lynn, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your staycation enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Michael Anderson GM

10/10 – Uitstekend

Vera, new city

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved where the hotel was situated. Close to dining and shopping.
2 nachten verbleven in maart 2024
Reactie van GM op 6 mrt 2024
Dear Vera, Our establishment's optimal location is a major asset that distinguishes us from our competitors. We are sincerely grateful to you for choosing to stay with us and for taking the time to share your positive experience. Your feedback is valued and appreciated, and we hope to have the opportunity to host you again should you find yourself in the area in the future. Best, Michael Anderson, GM

10/10 – Uitstekend

Roberto De

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location.
Reactie van GM op 6 mrt 2024
Dear Roberto De, Thank you so much for staying with us and acknowledging our Hyatt House's fantastic location. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Michael Anderson, GM

10/10 – Uitstekend

Chai Pung

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff and delicious breakfast
5 nachten verbleven in februari 2024
Reactie van GM op 6 mrt 2024
Dear Chai Pung, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting Washington. Thank you for your kind feedback, and we look forward to hosting you again. Best, Michael Anderson, GM

10/10 – Uitstekend

Laurie

Reisde met partner
Positief: Netheid, voorzieningen
Great location! Staff were great! Easy check in and the rooms are very nice.
4 nachten verbleven in februari 2024
Reactie van GM op 5 mrt 2024
Dear Laurie, We love making our guests feel welcome and helping them enjoy their time in Washington. Thank you for your patronage and for sharing these kind words regarding our staff and accommodations. We hope to host you again anytime you return to the area. Best, Michael Anderson, GM

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great and the location was fun! Easy to walk to restaurants and about 20min walk to capital.
1 nacht verbleven in maart 2024
Reactie van GM op 5 mrt 2024
Dear Kimberly, Thank you for your kind comments. I am thrilled that you liked our attentive staff and fun, convenient location. The best compliment is a return stay. We appreciate your business and look forward to seeing you again soon. Best, Michael Anderson, GM

10/10 – Uitstekend

Tracy

2 nachten verbleven in maart 2024