Dear Ms. Anna, Thank you for your stay at Mercure Warszawa Airport hotel. I appreciate your comment. We do offer in room water to our Guests. We want to be more ecological, so we gave up bottled water in favor of water dispensers placed in hotel corridors, hence there are carafes in the rooms. I regret very much that you did not notice informational boards in the corridors.I hope to welcome you again soon. Have a nice week, Iwona Świtek / General Manager

Dear Guest, thank you very much for choosing our hotel Mercure Warszawa Airport for your stay in Warsaw. Thank you for your comment. The bed lamp has switch off button and doesn't turn off itself. We will try to make it more visible. I hope to welcome you again soon. Best regards / Iwona Świtek / General Manager

Szanowny Panie Jacku, bardzo dziekuję za pobyt w naszym Mercure Warszawa Airport, za wysoką ocenę i komentarz. Liczę na Pana ponowną rezerwację.Życzę miłego dnia,Iwona ŚwitekGeneral Manager

Dear Mr. Dreydon, thank you very much for choosing Mercure Warszawa Airport hotel.We are very grateful to you for evaluating our services. We appreciate your nice comment.We will do our best for your next visit to be even more pleasant.Sincerely yoursIwona SwitekGeneral Manager

Dear Mr. Mohamed, thank you very much for choosing our hotel Mercure Warszawa Airport for your stay in Warsaw. We appreciate high evaluation of our services. We hope to welcome you again soon. Best regards / Iwona Świtek / General Manager

Szanowny Panie Tomaszu, bardzo dziękuję za pobyt w naszym hotelu Mercure Warszawa Airport. Przepraszam, że tak późno reaguję odpowiedzią. Widzę, że nie do końca spełniliśmy Pana oczekiwania. Za wszystkie niedogodności przepraszam.Jeszcze raz dziękujemy i zapraszamy ponownie. Pozdrawiam serdecznie / Iwona Świtek

Dear Guest, Thank you very much for your stay at our hotel. I appreciate that you find time to write comment. The answer of our receptionist was inappropriate, although it could happened that clean rooms are not available before 2 pm, when the stay should starts, if hotel is fully booked 2 or three days in a row. It is not the same as check-in express service. I am very sorry for this inconvenience. I hope that you will visit us again. Sincerely yours Iwona Świtek/GM

Dear Mr. Thank you very much for taking the time to tell us about your experience at the Mercure Warszawa Airport hotel. My answer is a bit late, unfortunately I didn't find your comment earlier. Please allow me to express my sincere apology for all inconveniences you experience. It is our great concern that, especially in times of a pandemic, the hotel is clean and meets all hygienic requirements. This is also how we train our employees. Unfortunately, the description of your experience shows that our housekeeper did not clean the room properly, which the inspector allowed for sale for incomprehensible reasons. This is an unacceptable situation. I am so sorry for that. Your information draws our attention to areas that require more intensive trainings and control. Please accept my apology. I do hope that we will have opportunity to better serve you in the near future. Sincerely yours Iwona Świtek / General Manager