Hotels met zwembad in Villereau

'They cancelled on us without telling me. We weee driving to the UK from Spain and this was an overnight stay for our family that included 4 children (eldest 5). I said to them that we may arrive late depending on traffic, the property rep told me to meet them at 4pm or 5pm, I said we would try but traffic dependent we may be later. I asked them to leave a key in a secure place and we could set ourselves up (this is totally normal in our experience). At 3pm I communicated to say traffic was bad...