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Beoordelingen van Somerset Vientiane

4 out of 5
Somerset Vientiane
Souphanouvong Avenue, Sikottabong District, Vientiane

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 63 van 120 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 120 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 120 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 120 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 120 beoordelingen" "

9,2/10

Netheid

8,4/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jawad

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Excellet services
4 nachten verbleven in maart 2024
Reactie van Annie op 17 mei 2024
Dear JawadThank you for taking the time to share your stay experience at Somerset Vientiane!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Sincerely yours,Anintorn OwathasarnResidence Manager

4/10 – Matig

David

Reisde met partner
Ok property, ok staff. These are serviced apartments so not the same service as a hotel. A bit noisy. Sound come from other rooms. WIFI was terrible. Internet access dropped out often and sometimes for long periods. Would not stay there again.
3 nachten verbleven in maart 2024
Reactie van Annie op 9 apr 2024
Dear David,Thank you for taking your value time to provide us with your feedback on 30 March 2024.We are so sorry to know that you are unhappy during your recent stay. Please accept our apologize that we are doing internet upgrade process. Thank you for giving us the opportunity to address your concerns. You can request garden view next visit.We hope to be able to welcome you again and have another opportunity to serve you better.Once again, thank you for your continued support.Sincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

savath, olathe

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
beautiful hotel surrounded with trees , room is big with kitchen and sofa, swimming pool is beautiful.
8 nachten verbleven in februari 2024
Reactie van Annie op 20 mrt 2024
Dear Mr savathThank you for sharing your positive staying experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Sincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

ARA

Positief: Netheid, comfort kamer
1 nacht verbleven in februari 2024
Reactie van Annie op 20 mrt 2024
Dear ARA Thank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Mai

Great quiet place away from all the party life. Good for couples but not good for people who wants to enjoy the nightlife.
2 nachten verbleven in februari 2024
Reactie van Annie op 29 feb 2024
Dear Mai,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

klaus

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Little bit short on cutlerie in the kitchen. But no problem when you ask. Very friendly people.
5 nachten verbleven in februari 2024
Reactie van Annie op 29 feb 2024
Dear Mr MuljadiThank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

8/10 – Goed

Masayuki

1 nacht verbleven in februari 2024
Reactie van Annie op 29 feb 2024
Dear MasayukiThank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

BOSOO

3 nachten verbleven in februari 2024
Reactie van Annie op 29 feb 2024
Dear BOSOOThank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

8/10 – Goed

Catherine

3 nachten verbleven in februari 2024
Reactie van Annie op 29 feb 2024
Dear Mr Thank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

6/10 – Redelijk

Alexandra

Positief: Netheid, comfort kamer
Bon hotel
Hôtel calme bien situé propre bon petit déjeuner ..seul bémol la piscine non chauffée..hôtel à recommander
4 nachten verbleven in januari 2024
Reactie van Annie op 29 feb 2024
Dear Alexandra,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

8/10 – Goed

Gullmar

2 nachten verbleven in december 2023
Reactie van Annie op 29 feb 2024
Dear Gullmar,Thank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Khamchanh

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean…Answered all my questions and very polite.
4 nachten verbleven in december 2023
Reactie van Annie op 29 feb 2024
Dear Khamchanh,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

8/10 – Goed

Boua Xang

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were nice and clean and in good condition. The staff was friendly and helpful.The breakfast was good.
4 nachten verbleven in december 2023
Reactie van Annie op 29 feb 2024
Dear Boua Xang,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Susan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was spacious as we reserved the 2 bedroom executive suite. The property was clean and it was nice to have in unit laundry since our stay was quite long. The pool was great and so was the daily breakfast buffet. The staff were nice and professional. The location was a bit of a challenge as there were not a lot of good restaurants within walking distance and hardly any street vendors. We like to eat local food when we travel. Other than that, our stay was pleasant.
Reactie van Annie op 29 feb 2024
Dear Susan,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Vilanda

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location was excellent. Easy to walk to restaurants and night life. Close to a convenient store to buy water and snacks. Staff was super friendly and spoke english.
1 nacht verbleven in november 2023
Reactie van Annie op 29 feb 2024
Dear Vilanda,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Sincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

hospital

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Annie op 29 feb 2024
Dear Hospital,Thank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Xue

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Annie op 29 feb 2024
Dear Xue, Thank you for sharing your positive score stay experience with us!We are delighted to see that you were well looked after by our team at Somerset Vientiane! Your score will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soonSincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Kim

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is very comfortable and clean
2 nachten verbleven in november 2023
Reactie van Annie op 29 feb 2024
Dear Kim,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Sincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

Bounkeo, Kansas City

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was never disappointed with the service at Somerset. I have been to this hotel for the last three years. Very nice staff, quick check-in. Housing keeping is awesome!
4 nachten verbleven in oktober 2023
Reactie van Annie op 29 feb 2024
Dear Bounkeo,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Vientiane! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Sincerely yours,Anintorn OwathasarnResidence Manager

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, comfort kamer
Only bummer was mosquitoes
2 nachten verbleven in oktober 2023

8/10 – Goed

Abdurehman

1 nacht verbleven in oktober 2023

8/10 – Goed

Jonathan

Zakenreiziger
Positief: Netheid, comfort kamer
Ask for Internet Hotspot Modems
Great place to say for business. Internet is a little slow but they do provide Hotspot" modems for your room so ensure you ask for these!
7 nachten verbleven in september 2023

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, comfort kamer
Good choice for business
Excellent stay, comfortable spacious room with work space for home working.
4 nachten verbleven in september 2023

10/10 – Uitstekend

Cha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The A/C in the lobby could be better.
1 nacht verbleven in augustus 2023

8/10 – Goed

van, apple valley

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice if you get the 2 bedroom suite. It has a nice kitchen which is convenient.
2 nachten verbleven in juni 2023

8/10 – Goed

Susan

Positief: Netheid, comfort kamer
The guy who checked us in the afternoon was not very helpful, welcoming or accomodating. He's more like a robot than a person. He made us felt that he's doing us a favour by staying in their hotel. Our 1st night was a horrible sleepless night due to the noise and uncomfortable room. However we were so lucky that the next day there was a nice and helpful guy Phetsamai who, with the help of his manager, assisted us with our issues and we were upgraded to a better room. Thanks heaps Phetsamai! The free use of the laundry room was great and the pool was simply relaxing after touring around on a hot day. Easy walk to town. Thanks to Em at the reception who has also been very kind and helpful during our stay.
4 nachten verbleven in mei 2023

10/10 – Uitstekend

KYUNGSEOK

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
28 nachten verbleven in juni 2023

8/10 – Goed

Cang

5 nachten verbleven in juni 2023

10/10 – Uitstekend

KWANG DEUK

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in mei 2023

10/10 – Uitstekend

KWANGDEUK

Reisde met een groep
Positief: Netheid, comfort kamer
4 nachten verbleven in mei 2023

8/10 – Goed

Frank

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Im allgemeinen ist Lage und Zustand der Unterkunft sehr gut. 2 Dinge, welche ich nicht so gut fand. Das Zimmer roch etwas muffig, man gewöhnt sich aber schnell an den Geruch,allerdings war die anfängliche Bemerkung dieses Geruchs auch immer gleich. Leider war das W-Lan über die gesamte Zeit sehr problematisch, immer wieder Verbindungsabbrüche. Die verwendete Technik funktionierte an anderen Orten in Vientiane ohne Probleme. Frühstück war in Ordnung, Preis desselben auch.
3 nachten verbleven in april 2023

6/10 – Redelijk

Je Yong

7 nachten verbleven in april 2023

10/10 – Uitstekend

Veeraon

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Mehmet Fatih

3 nachten verbleven in maart 2023

8/10 – Goed

AGNES

Positief: Netheid, comfort kamer
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in december 2022

10/10 – Uitstekend

Jin Gon

Zakenreiziger
Positief: Netheid, comfort kamer
비엔티안에서 꽤 괜찮은 숙소
라오스 수도에서 이정도 가성비 좋은 숙소는 없을 것 같습니다. 모든 것이 훌륭하였는데 다만 밤에 밖에서 들려오는 오토바이 자동차 소음은 좀 거슬렸습니다. 겨울에 도착해서 수영장을 이용하지 못한 것이 좀 아쉽네요.
3 nachten verbleven in december 2022

10/10 – Uitstekend

yeongwook

Zakenreiziger
Positief: Netheid, comfort kamer
3 nachten verbleven in december 2022

10/10 – Uitstekend

SEUNGYOUN

4 nachten verbleven in december 2022

10/10 – Uitstekend

victoria

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Over all hotel was great!

10/10 – Uitstekend

HEONDONG

4 nachten verbleven in december 2022

8/10 – Goed

Denise

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
21 nachten verbleven in oktober 2022

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nahe Flughafen und Stadtzentrum, schöner Garten mit Pool, gut eingerichtete Appartments, freundlicher Empfang.
2 nachten verbleven in november 2022

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Freundlicher und guter Service, schöne Gartenanlage mit Swimmingpool, gut ausgerüstete Appartments.
3 nachten verbleven in oktober 2022
Reactie van Somerset Vientiane op 25 okt 2022
Dear Daniel,Thank you for your comments and rating. We are glad to hear that you satisfied staying at Somerset Vientiane.Best regards, Somerset VientianeKeisuke Kiyota

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ideal, auch für einen längeren Aufenthalt in Vientiane. Komfortabel eingerichtete Appartments. Schöner Garte mit Swimmingpool. Gratis shuttlebus zum Flughafen und (nach Fahrplan) auch ins Zentrum. Das Zentrum ist aber auch zu Fuss in 10 - 15 Minuten erreichbar.
3 nachten verbleven in oktober 2022
Reactie van Somerset Vientiane op 25 okt 2022
Dear Daniel,Thank you very much for choosing Somerset Vientiane. We are glad to read your comments. We are looking forward seeing you again at Somerset Vientiane.Best regards, Somerset VientianeKeisuke Kiyota

6/10 – Redelijk

Mathew

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wi-Fi didn’t work well. Would disconnect. Only works well in the lobby.
2 nachten verbleven in oktober 2022
Reactie van Somerset Vientiane op 25 okt 2022
Dear Mathew,We apologize inconvenience caused about our Wi-Fi. We will consider your comment to find out solution to upgrade our Wi-Fi system. Again, we apologize the case of Wi-fi. Thank you for choosing Somerset Vientiane.Best regards, Somerset VientianeKeisuke Kiyota

8/10 – Goed

Jan-Gregory

Positief: Netheid, comfort kamer
Friendlines that has rearly been seen.
For the price really good with an very friendly staff. And without asking free transportation To the airport. Really friendly though there are newer and More posh places. But definitevly worth its money. Location was good with walking distance To almost every place.
4 nachten verbleven in september 2022
Reactie van Somerset Vientiane op 27 sep 2022
Dear Jan-Gregory,Thank you very much for your rating and comment. We are looking forward seeing you again at Somerset Vientiane.Best regards, Somerset Vientiane

4/10 – Matig

Chun Hoe

3 nachten verbleven in augustus 2022
Reactie van Somerset Vientiane op 1 sep 2022
Dear Chun Hoe,Thank you for your rating. We appreciate your rating.Best regards, Somerset Vientiane

10/10 – Uitstekend

Embaye

Positief: Netheid, staat van de accommodatie en faciliteiten
Very clean, spacious and supportive staff
11 nachten verbleven in juni 2022
Reactie van Somerset Vientiane op 8 jul 2022
Dear Embaye, Thank you very much for sharing your experience at Somerset Vientiane. We really appreciate your comment. Best regards, Somerset Vientiane Residence Manager

8/10 – Goed

FAHAD

Reisde met een groep
Positief: Netheid, comfort kamer
In general the hotel was fine,but WIFI was weak
10 nachten verbleven in juni 2022
Reactie van Somerset Vientiane op 6 jul 2022
Dear FAHAD, Thank you for sharing your experience. We are now investigating the reason of Wifi issues. Thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota